People brought their bikes into my shop. I told them the time frame delay due to those before them and they accepted the time or went elsewhere. Did not have an EXPEDITE FEE and never considered it but if an emergency turn around was needed, locking up the store at 6PM did not mean I would be home by 6:15PM. Often it meant 9PM AND EVEN 1AM to rush through the emergency work and bikes for SANTA. As the owner there was no TIME AND A HALF.