Originally Posted by
rydabent
But that is a frame failure, and a life time warranty should cover it. Why wouldnt the OP want to know.
While I want to agree that it is, I can't. I don't have the bike in front of me, I don't have the warranty in front of me and I don't know the other pertinent information.
So to claim it is a warranty item and the mfr owes the OP a new frame is silly.
Certainly the OP needs to get a determination from some representative of the manufacturer. And as mentioned, some manufacturers don't talk directly with the customer. Whether this is licensing agreements or what I've no idea. But the OP should find out. They need to read their warranty. Probably it states how to make a claim and whom to contact.