Originally Posted by
echappist
the promoter should be able to fix it
a few years ago, I saw that I apparently participated in a race 5 hours from where I lived, never mind the fact that I wasn't actually at the race. A short email to the promoter was all that was needed to get it sorted
the promoter of your event is giving you a run-around
Never ascribe to malice that which may be better ascribed to incompetence.
It's good customer service to get the results right.