Hi. I don't want to teach grandad to suck eggs, but she looks to have her arms at full stretch. Is the saddle moved as far forward as it will go to make it a bit easier?
I only ask, because we regularly do this when our club's youngsters get a new, larger bike. Of course, when they've grown a bit (usually 20minutes later), we have to put the saddle back in its original position
Oh, and since our Saturday Bike Club members range from 3 to 16 it's a fairly frequent occurrence