How to Lose Me As a Loyal Customer
03-15-21, 07:12 PM
#26
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You're not riding outside in Albuquerque in March. And spare me the tough-guy stance.
Koyote - don't agree at all. Customer experiences are important; customers' feelings about a brand are paramount.
After the initial kerfuffle Wahoo is selling me another and doing an exchange. Nice folks.
Koyote - don't agree at all. Customer experiences are important; customers' feelings about a brand are paramount.
After the initial kerfuffle Wahoo is selling me another and doing an exchange. Nice folks.
03-15-21, 07:31 PM
#27
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03-15-21, 08:03 PM
#28
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You're not riding outside in Albuquerque in March. And spare me the tough-guy stance.
Koyote - don't agree at all. Customer experiences are important; customers' feelings about a brand are paramount.
After the initial kerfuffle Wahoo is selling me another and doing an exchange. Nice folks.
Koyote - don't agree at all. Customer experiences are important; customers' feelings about a brand are paramount.
After the initial kerfuffle Wahoo is selling me another and doing an exchange. Nice folks.
Good stuff.
Why is it not surprising that you can’t handle riding outside in 50 - 60 degree weather lol
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03-16-21, 06:55 AM
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03-16-21, 07:01 AM
#30
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To be fair I wouldn't ride in NM in August, when it's a hundred and something I'm drinking a beer not riding my bike
03-16-21, 07:07 AM
#31
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Now that the clocks have changed, I can ride again after work. Something to look forward to, even in Chicago in March (and it snowed here yesterday).
03-16-21, 07:10 AM
#32
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I don't mind the snow, and I like the cold but lemme tell ya -10 with a 30mph means I'm not hitting the road (looking at you Watertown)
03-16-21, 01:45 PM
#33
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I grew up in Chicago, but live uphill from Monterey Bay now. If it makes you feel better, it snowed a bit here yesterday, too.
03-16-21, 01:53 PM
#34
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Never got a response to this, so double-checked the original post: unit was purchased in August 2019. OP reports seeing a problem "recently." And the device comes with a one-year warranty.
So, problems were pretty obviously reported AFTER warranty expired. Mfr still sent a FedEx label for return, but told OP "don't expect to see a replacement right away," suggesting that they will actually replace it, even though it is out-of-warranty...But it might take a while, like pretty much everything in the Covid era. And the OP is pissed about this?
Shoot, I regret taking this seriously and offering input in the first place. Wish I had read more carefully.
So, problems were pretty obviously reported AFTER warranty expired. Mfr still sent a FedEx label for return, but told OP "don't expect to see a replacement right away," suggesting that they will actually replace it, even though it is out-of-warranty...But it might take a while, like pretty much everything in the Covid era. And the OP is pissed about this?
Shoot, I regret taking this seriously and offering input in the first place. Wish I had read more carefully.
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03-16-21, 03:37 PM
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Goofy consumer drama.
At one point OP even referenced that his feelings as a customer are ‘paramount’ lol.
Too bad facts don’t care about your feelings. Especially when you appear to be out of warranty and then even miss what amounted to basically an extended offer of assistance
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03-16-21, 05:29 PM
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OT: My sister and her family lived uphill from Monterey Bay for many years -- I forget the name of the street, but about 3-4 blocks uphill from the entrance to the MB Aquarium. Fantastic area. They just got tired of saving $50k each year for a down payment, and watching the price of a starter home rise by $100k.
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03-16-21, 05:37 PM
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these complaint threads always degenerate into chit-chat, mudslinging or both. 
__________________
Vintage, modern, e-road. It is a big cycling universe.
Vintage, modern, e-road. It is a big cycling universe.
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03-16-21, 06:07 PM
#38
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OT: My sister and her family lived uphill from Monterey Bay for many years -- I forget the name of the street, but about 3-4 blocks uphill from the entrance to the MB Aquarium. Fantastic area. They just got tired of saving $50k each year for a down payment, and watching the price of a starter home rise by $100k.
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03-16-21, 06:38 PM
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I'm speaking as someone who would do almost anything to avoid riding an indoor trainer, so I have a little less sympathy for the waiting for replacement part of this discussion. I'd do everything listed above, including Zoom Zumba before riding an indoor trainer. But I understand, the OP really likes and needs to do it. But glancing at the NOAA weather forecast for Albuquerque for the next week+ Clear skies, highs low 60s to mid 70s. It doesn't list wind, and I know that can be an issue in that part of the world. But those are the temps frequently mentioned in a thread I read recently asking for perfect riding temps. Hopefully there will be enough daylight after OP's work duties to give riding in such frigid weather a try.
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03-16-21, 06:41 PM
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The weather in Albuquerque right now looks near idyllic. This is the perfect time to be without a trainer and ride outside. Send the Kickr to Wahoo and enjoy weather that isn't stupid hot or cold.
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03-16-21, 08:21 PM
#41
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I wonder since the OP bought it in 2019 if it actually a 2018 model? Wahoo CEO Details Fixes for Issues Surrounding KICKR 2018 & KICKR CORE | DC Rainmaker heres a video Wahoo KICKR18/CORE Issues: Discussion with Wahoo CEO - Bing video Probably a lemon.
But 1 month replacement isn't unreasonable at all. With covid things like shipping and sourcing parts have been a gong show for everyone. Maybe go ride an actual bike for a month?
But 1 month replacement isn't unreasonable at all. With covid things like shipping and sourcing parts have been a gong show for everyone. Maybe go ride an actual bike for a month?
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03-17-21, 03:25 AM
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03-18-21, 12:03 PM
#45
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Thanks - truly appreciate it. You're right - I should be grateful instead of resentful. I wondered why I felt so salty, and went back and just really didn't like the first email. The rest is me just being ... dehydrated, and stressed out about giving up riding for even a moment.
Which has to do more with work than Wahoo Fitness. Thanks for helping screw my head back on straight.
Which has to do more with work than Wahoo Fitness. Thanks for helping screw my head back on straight.
Hopefully things will start to clear up this year and we can hopefully have a touch less stress.
