Anyone else getting slow deliveries from PBK?
#1
Senior Member
Thread Starter
Anyone else getting slow deliveries from PBK?
I ordered some Speedplay pedals from them about a month ago and am still waiting. I emailed them and they told me just to sit tight and that there have been a lot of issues with shipping beyond their control. I know its free and all but sheesh whatever the excuse a month is getting to be a bit much - especially when I saw the same pedals a few bucks cheaper locally a couple days after I ordered them.
#3
Senior Member
Join Date: Jan 2009
Location: Bristol, UK
Posts: 1,136
Likes: 0
Liked 0 Times
in
0 Posts
What do you expect? There are so many middlemen with international shipping and so many stages at which things can get held up - it's hardly unique to PBK, and it's hardly their fault. IME they've never taken more than 3 days from ordering to despatch something (and that was unusual) - in most cases stuff goes out the next day.
#4
Throw the stick!!!!
I ordered fenders two weeks ago and paid for the faster shipping. I'm still waiting....
__________________
I may be fat but I'm slow enough to make up for it.
#7
Senior Member
Join Date: Nov 2010
Location: North of Mayo Clinic Minnesota
Posts: 507
Bikes: Trek 820 Madone 6.2. Trek 2.1
Likes: 0
Liked 0 Times
in
0 Posts
Have you read this thread?
#8
Throw the stick!!!!
I'm sure mine will get her soon, hopefully by next weekend. It would really be nice to have those fenders this time of year.
__________________
I may be fat but I'm slow enough to make up for it.
#10
VFL For Life
Join Date: Feb 2005
Location: Knoxville, TN
Posts: 52,249
Bikes: Velo Volmobile
Liked 2,064 Times
in
1,444 Posts
#11
Old & Getting Older Racer
Join Date: Jan 2006
Location: SoCal
Posts: 5,343
Bikes: Bicycle Transportation: 2022 Hyundai Kona Electric, 2019 Kia Niro Plug-In Hybrid
Likes: 0
Liked 11 Times
in
8 Posts
Hi,
I ordered some stuff that they shipped on 12/9. On 12/20 I had not received it so I sent an email. On 12/21 they responded by saying that:
As of today, I am still waiting. I will probably send another email tomorrow.
I have ordered from PBK many times. I have generally been amazed that the orders show up in California in 3-7 calendar days. The longest I have ever waited has been about 2 weeks. I hope Homeland Security is enjoying my Campagnolo cassette.
I ordered some stuff that they shipped on 12/9. On 12/20 I had not received it so I sent an email. On 12/21 they responded by saying that:
There are reported delays to the US due to some changes in the airmail service after the U.S. Department of Homeland Security imposed some restrictions. Please also be aware that the postal services are very busy at this time of year and so mail is taking a little longer to be delivered.
I have ordered from PBK many times. I have generally been amazed that the orders show up in California in 3-7 calendar days. The longest I have ever waited has been about 2 weeks. I hope Homeland Security is enjoying my Campagnolo cassette.
__________________
Thanks.
Cleave
"Real men still wear pink."
Visit my blog at https://cleavesblant.wordpress.com/
Lightning Velo Cycling Club: https://www.lightningvelo.org/
Learn about our Green Dream Home at https://www.lawville.org/
Thanks.
Cleave
"Real men still wear pink."
Visit my blog at https://cleavesblant.wordpress.com/
Lightning Velo Cycling Club: https://www.lightningvelo.org/
Learn about our Green Dream Home at https://www.lawville.org/
#12
Peloton Shelter Dog
#15
stole your bike
I was lucky to avoid the delays when I ordered a saddle and the Crud Road Racer fenders because they arrived in a week, the jacket my wife ordered to give me for X-mas has yet to arrive.
__________________
I like pie
I like pie
#17
Junior Member
Join Date: Mar 2005
Location: SW Ohio
Posts: 13
Bikes: Fuji Marseille
Likes: 0
Liked 0 Times
in
0 Posts
I ordered from CRC in the UK on 30 Nov, shipped 1 Dec and arrived 14 Jan to my mailbox in Ohio. I too emailed back and forth to customer service and got the same story -- Holidays, changes in US procedures, etc. They did offer to refund my money if it didn't arrive.
#18
Throw the stick!!!!
I guess this should be expected when ordering overseas. I usually buy everything locally but the Crud Road Racer fenders don't seem to be available in the US so it wasn't an option. I'm sure they will be worth the wait though.
__________________
I may be fat but I'm slow enough to make up for it.
#20
Old & Getting Older Racer
Join Date: Jan 2006
Location: SoCal
Posts: 5,343
Bikes: Bicycle Transportation: 2022 Hyundai Kona Electric, 2019 Kia Niro Plug-In Hybrid
Likes: 0
Liked 11 Times
in
8 Posts
Except that you once commented on the 11-21 cassette on my race bike.
__________________
Thanks.
Cleave
"Real men still wear pink."
Visit my blog at https://cleavesblant.wordpress.com/
Lightning Velo Cycling Club: https://www.lightningvelo.org/
Learn about our Green Dream Home at https://www.lawville.org/
Thanks.
Cleave
"Real men still wear pink."
Visit my blog at https://cleavesblant.wordpress.com/
Lightning Velo Cycling Club: https://www.lightningvelo.org/
Learn about our Green Dream Home at https://www.lawville.org/
#21
Senior Member
Join Date: Oct 2008
Location: Los Angeles, Ca.
Posts: 56
Likes: 0
Liked 0 Times
in
0 Posts
I've been waiting for 2 orders. Shipping dates of 12/8 & 12/9 and still waiting for delivery in So Cal.
Wed the 19th will be the 28 working days that PBK states is their longest estimated delivery time and when I will be sending another email to them....
Wed the 19th will be the 28 working days that PBK states is their longest estimated delivery time and when I will be sending another email to them....
#24
Senior Member
Join Date: May 2007
Location: Los Angeles, CA
Posts: 1,344
Bikes: '17 Trek Emonda, '16 Yeti ASR5, '14 Cdale F29 '08 Orbea Orca.
Likes: 0
Liked 1 Time
in
1 Post
I've ordered my SwissStop RacePro Yellow King Brake Pads last month and they were shipped on 12/16. Still waiting...
Agreed, if I have to wait a month or more then I'll have to look for alternatives. Either that, or plan WAY in advance. They've been very good to me in the past but this seems a bit long to me.
Agreed, if I have to wait a month or more then I'll have to look for alternatives. Either that, or plan WAY in advance. They've been very good to me in the past but this seems a bit long to me.