Making it Harder to Support LBS
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Making it Harder to Support LBS
I was all ready to make a purchase and a tool investment yesterday at my LBS. After commuting daily for 1 and a half years, my derailleur cables are in need of replacement. And so I went into my LBS (that does not have a good track record with me) once again, since they are on my route home. When I arrived I asked for the cable and housing that I would need for my bike to take home and change on my own, and also for any tools (knowing I would need a cable cutter). They had neither the housing (for my Diamondback mounatinbike) or a cable cutter tool in stock. The cutter I can sort of understand as it probably is not selling off their shelves quickly, but thier lack of having it shows a lack of support for the do it yourselfer in my mind. But the cable housing? SHouldn't that be a base stock item in any store?
I of course could make an order through them, but as I mentioned thier track record above, I don't want to wait 2-3 weeks and not be called, as they demonstrated before. And gettign answers to my questions such as can you tell by looking just how much length of cable and housing I will need? Was like pulling teeth. (Versus taking it all off first, because I want to pick up the items en route, and change them in one evening or weekend, instead of stripping my bike and having to drive in to get the parts).
Any comments?
I of course could make an order through them, but as I mentioned thier track record above, I don't want to wait 2-3 weeks and not be called, as they demonstrated before. And gettign answers to my questions such as can you tell by looking just how much length of cable and housing I will need? Was like pulling teeth. (Versus taking it all off first, because I want to pick up the items en route, and change them in one evening or weekend, instead of stripping my bike and having to drive in to get the parts).
Any comments?
#2
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Does sound like you have a winner there. Not.
I've been fortunate, something I have to convince myself of from time to time. Although the bikes we recently bought, I have recently seen cheaper, I have to hand it to the guys here at the LBS. I rode in with my daughter to pick her up a bottle cage. They mounted it for her. Then they throw mine up on the rack and check everything over and wipe the chain down and lube it. I mentioned having adjusted the front deraileur cable, and they were like "you shold have just dropped by, we'll take care of it". Good folks. A little pricey, but I think I'm getting my value in the service that they don't charge me for and the lifetime warrentee on the bike.
I've been fortunate, something I have to convince myself of from time to time. Although the bikes we recently bought, I have recently seen cheaper, I have to hand it to the guys here at the LBS. I rode in with my daughter to pick her up a bottle cage. They mounted it for her. Then they throw mine up on the rack and check everything over and wipe the chain down and lube it. I mentioned having adjusted the front deraileur cable, and they were like "you shold have just dropped by, we'll take care of it". Good folks. A little pricey, but I think I'm getting my value in the service that they don't charge me for and the lifetime warrentee on the bike.
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I think I found your LBS's twin here in Texas! I have ordered several things that take 2-3 weeks with no call and no concern.
Compare that to the fact that I can get things in 2 days from Performance. I would like to support my LBS (actually I am looking for a FBS) but not for that kind of poor service. I thought when the new owners took over it would get better...to no avail.
I am just learning as much as possible about DIY repairs.
Compare that to the fact that I can get things in 2 days from Performance. I would like to support my LBS (actually I am looking for a FBS) but not for that kind of poor service. I thought when the new owners took over it would get better...to no avail.
I am just learning as much as possible about DIY repairs.
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Originally Posted by pcsanity1
I think I found your LBS's twin here in Texas! I have ordered several things that take 2-3 weeks with no call and no concern.
Compare that to the fact that I can get things in 2 days from Performance. I would like to support my LBS (actually I am looking for a FBS) but not for that kind of poor service. I thought when the new owners took over it would get better...to no avail.
Compare that to the fact that I can get things in 2 days from Performance. I would like to support my LBS (actually I am looking for a FBS) but not for that kind of poor service. I thought when the new owners took over it would get better...to no avail.
Sverre
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Originally Posted by pcsanity1
I think I found your LBS's twin here in Texas! I have ordered several things that take 2-3 weeks with no call and no concern.
.
.
I´ll stick to the internet next time
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Originally Posted by twahl
A little pricey, but I think I'm getting my value in the service that they don't charge me for and the lifetime warrentee on the bike.
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There are all kinds of bike stores - those just wanting to sell new bikes and those that have half the store set aside for parts stock and repair area and those in between.
There are 4 bike stores within 6 miles of my house, which are in the middle between a full service and just a seller. However, there is one bike store that is about 18 miles away that has half the store that is parts and repairs. Both times I've been in there needing parts they had them in stock.
First I was putting a seat on an old bike, the old guy in back took a look at the stem and seat I had brought in and he rattled off that it was an old Schwinn and new that not just any stem would work and new peddles also had to be special - not todays standard. He went to a parts bin and pulled out what I needed on the spot.
The second time was even better. I bought a used bike I was fixing up for riding this winter and it needed a new rear wheel, it was caved in one spot. This was a 7 speed indexed shimano bike with a cassette in back, not a freewheel. I brought the bike in and they had a replacement wheel in back, 7 speed in the correct spacing, not a 9 speed with a spacer. This bike looks like the guy never rode it, it is almost perfect, and a royal blue color. Well, the tires and tubes were original from 1993 and would not do, so he pulled a couple of fancy tires off the shelf with blue on the outsides that matched perfectly and discounted them 30%. The wheel was cheaper then I could find on the internet and only charged $8 labor for switching the cassette and putting new tires and tubes on both wheels.
That is a bike store I will be supporting, even thought I have to drive a lot farther to get to.
Mark
There are 4 bike stores within 6 miles of my house, which are in the middle between a full service and just a seller. However, there is one bike store that is about 18 miles away that has half the store that is parts and repairs. Both times I've been in there needing parts they had them in stock.
First I was putting a seat on an old bike, the old guy in back took a look at the stem and seat I had brought in and he rattled off that it was an old Schwinn and new that not just any stem would work and new peddles also had to be special - not todays standard. He went to a parts bin and pulled out what I needed on the spot.
The second time was even better. I bought a used bike I was fixing up for riding this winter and it needed a new rear wheel, it was caved in one spot. This was a 7 speed indexed shimano bike with a cassette in back, not a freewheel. I brought the bike in and they had a replacement wheel in back, 7 speed in the correct spacing, not a 9 speed with a spacer. This bike looks like the guy never rode it, it is almost perfect, and a royal blue color. Well, the tires and tubes were original from 1993 and would not do, so he pulled a couple of fancy tires off the shelf with blue on the outsides that matched perfectly and discounted them 30%. The wheel was cheaper then I could find on the internet and only charged $8 labor for switching the cassette and putting new tires and tubes on both wheels.
That is a bike store I will be supporting, even thought I have to drive a lot farther to get to.
Mark
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Originally Posted by pcsanity1
I would like to support my LBS (actually I am looking for a FBS)
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Originally Posted by brokenrobot
What's an FBS?
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Originally Posted by markm109
There are all kinds of bike stores - those just wanting to sell new bikes and those that have half the store set aside for parts stock and repair area and those in between.
There are 4 bike stores within 6 miles of my house, which are in the middle between a full service and just a seller. However, there is one bike store that is about 18 miles away that has half the store that is parts and repairs. Both times I've been in there needing parts they had them in stock.
First I was putting a seat on an old bike, the old guy in back took a look at the stem and seat I had brought in and he rattled off that it was an old Schwinn and new that not just any stem would work and new peddles also had to be special - not todays standard. He went to a parts bin and pulled out what I needed on the spot.
The second time was even better. I bought a used bike I was fixing up for riding this winter and it needed a new rear wheel, it was caved in one spot. This was a 7 speed indexed shimano bike with a cassette in back, not a freewheel. I brought the bike in and they had a replacement wheel in back, 7 speed in the correct spacing, not a 9 speed with a spacer. This bike looks like the guy never rode it, it is almost perfect, and a royal blue color. Well, the tires and tubes were original from 1993 and would not do, so he pulled a couple of fancy tires off the shelf with blue on the outsides that matched perfectly and discounted them 30%. The wheel was cheaper then I could find on the internet and only charged $8 labor for switching the cassette and putting new tires and tubes on both wheels.
That is a bike store I will be supporting, even thought I have to drive a lot farther to get to.
Mark
There are 4 bike stores within 6 miles of my house, which are in the middle between a full service and just a seller. However, there is one bike store that is about 18 miles away that has half the store that is parts and repairs. Both times I've been in there needing parts they had them in stock.
First I was putting a seat on an old bike, the old guy in back took a look at the stem and seat I had brought in and he rattled off that it was an old Schwinn and new that not just any stem would work and new peddles also had to be special - not todays standard. He went to a parts bin and pulled out what I needed on the spot.
The second time was even better. I bought a used bike I was fixing up for riding this winter and it needed a new rear wheel, it was caved in one spot. This was a 7 speed indexed shimano bike with a cassette in back, not a freewheel. I brought the bike in and they had a replacement wheel in back, 7 speed in the correct spacing, not a 9 speed with a spacer. This bike looks like the guy never rode it, it is almost perfect, and a royal blue color. Well, the tires and tubes were original from 1993 and would not do, so he pulled a couple of fancy tires off the shelf with blue on the outsides that matched perfectly and discounted them 30%. The wheel was cheaper then I could find on the internet and only charged $8 labor for switching the cassette and putting new tires and tubes on both wheels.
That is a bike store I will be supporting, even thought I have to drive a lot farther to get to.
Mark
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Originally Posted by brokenrobot
What's an FBS?
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Originally Posted by brokenrobot
What's an FBS?
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1999 K2 OzM 2001 Aegis Aro Svelte
"Be liberal in what you accept, and conservative in what you send." -- Jon Postel, RFC1122
1999 K2 OzM 2001 Aegis Aro Svelte
"Be liberal in what you accept, and conservative in what you send." -- Jon Postel, RFC1122
Last edited by khuon; 08-17-04 at 05:43 PM.
#15
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Well the shop I recently bought bikes from just made it harder for me to support them today. It's a family shop that's been here long enough that I remember drooling in their shop when I was in middle school. They have a price match +10% policy within 60 days. My wife and I have bought 2004 Expedition Sports in the last month. Unrelated, we also bought my daughter a bike ($240) plus helmets, bags, water bottles, 2 computers, mirrors, all in all we've spent probably $1200 there in the last month. I spotted 2005s in another store on Sunday while killing time, at $40 less than what we paid. I talked to the manager and agreed to take the difference in store credit, but they wouldn't price match it because they were not 2004 models. So I couldn't get a price match on model year newer bikes than what I bought 3-4 weeks ago.
Since I was willing to take it in store credit, it would have cost them maybe $35 to make it right with me. Instead I went right across the street (literally) to Performance and bought rear racks and trunk bags for our bikes, a lock, and a couple sets of patches. Total sale was a few cents shy of $140. I still have one kid that needs a Wally World bike replaced, a new helmet, etc.
My LBS manager made a bad business decision today.
Since I was willing to take it in store credit, it would have cost them maybe $35 to make it right with me. Instead I went right across the street (literally) to Performance and bought rear racks and trunk bags for our bikes, a lock, and a couple sets of patches. Total sale was a few cents shy of $140. I still have one kid that needs a Wally World bike replaced, a new helmet, etc.
My LBS manager made a bad business decision today.
#16
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Price matching is just that, matching. Same year. model, spec. Would you expect a match if you had found a discounted 2003? We want to keep customers, but we also need to make a profit. Bike spec can change quite a bit from year to year. You bought Expiditions, from 2003 to 2004 for they had a big spec jump and price drop. The manufacturer also cut their (retail) margin. That means thaie posted retail price is lower, as is the margin of profit as the cost to us did not drop equally. We did not carry the bikes, Giant had better retail price and margin, so they got the floor space.
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#17
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It is always hard to support the LBS even if they are great. It is just so hard for them to compete with online retailers offering much better prices. If all of the purchases i have made at my LBS were made online and all of the purchases i have made online were purchased at my LBS, I would have virutally nothing.
I don't enjoy giving them the end around but I enjoy watching my dollar go further. Also the fact that a LBS "has to make a profit" is none of my concern for the most part. The market place controls this, it is not my responsiblity to ensure they get a profit anymore than it is the LBS's responsibility that they never go out of business.
I don't enjoy giving them the end around but I enjoy watching my dollar go further. Also the fact that a LBS "has to make a profit" is none of my concern for the most part. The market place controls this, it is not my responsiblity to ensure they get a profit anymore than it is the LBS's responsibility that they never go out of business.
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Originally Posted by Rev.Chuck
Price matching is just that, matching. Same year. model, spec. Would you expect a match if you had found a discounted 2003? We want to keep customers, but we also need to make a profit. Bike spec can change quite a bit from year to year. You bought Expiditions, from 2003 to 2004 for they had a big spec jump and price drop. The manufacturer also cut their (retail) margin. That means thaie posted retail price is lower, as is the margin of profit as the cost to us did not drop equally. We did not carry the bikes, Giant had better retail price and margin, so they got the floor space.
if you're trying to re-negotiate based on model year...
#19
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I'd agree except for two things: The only difference between the 04 and 05 models is color, and there was no price change, I was told this when they ordered the mens bike for me. Additionally, I found later that what they charged me was $20 over the MSRP. Well, $19.95 over.
It's not sour grapes. It was a business decision. I would have made a different decision in my business with a customer that had spent that much money in so short a time. I know some of you guys spend that much as a deposit on a bike, but regardless, it's not a small chunk of change. As a consumer, I won't buy there again when I have another option within sight of that store.
I feel I was overcharged, and when given the opportunity to make it right, they chose not to. So I have choices to make, and I won't throw good money after bad.
It's not sour grapes. It was a business decision. I would have made a different decision in my business with a customer that had spent that much money in so short a time. I know some of you guys spend that much as a deposit on a bike, but regardless, it's not a small chunk of change. As a consumer, I won't buy there again when I have another option within sight of that store.
I feel I was overcharged, and when given the opportunity to make it right, they chose not to. So I have choices to make, and I won't throw good money after bad.
#20
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I love my LBS! This is to say the one I use now. The place I bought my bike sold me a bike too big for me. Didn't know this until I had a great fit just today from my shop. They installed my aero bar (that I bought online...it was three times as much at the BS) but they didn't mind at all. And this hour long bike fit that he did for me ($100 according to the charge board) he only charged me $25 for it!! And I didn't even buy my bike at his shop. So I love them for service, information, shootin the breeze...but they are a bit pricy.
P.S. Bicycles Inc...Bedford!! They are the best!
P.S. Bicycles Inc...Bedford!! They are the best!
#21
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Originally Posted by franklen
The cutter I can sort of understand as it probably is not selling off their shelves quickly, but thier lack of having it shows a lack of support for the do it yourselfer in my mind.
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I know the feeling. I took my Trek 7100 in for maintainence. Because the LBS said it was "absolutely necessary" for "Warranty". So, I take the bike to them. Waited 4 days to get it back, which is understandable. But When I got my bike back there was no lube on the chain or anywhere else, The front brakes were scrubbing and my front wheel would barely turn. My shifters didnt shift to all the gears like they had before. My tires were 30lbs low. So I had to redo everything the LBS did to make my bike rideble again. BRAND NEW BIKE! Had flashbacks of the Wally World back for a few days after that. They did get an ear full when I called them back to complain.
#23
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Originally Posted by twahl
I'd agree except for two things: The only difference between the 04 and 05 models is color, and there was no price change, I was told this when they ordered the mens bike for me. Additionally, I found later that what they charged me was $20 over the MSRP. Well, $19.95 over.
It's not sour grapes. It was a business decision. I would have made a different decision in my business with a customer that had spent that much money in so short a time. I know some of you guys spend that much as a deposit on a bike, but regardless, it's not a small chunk of change. As a consumer, I won't buy there again when I have another option within sight of that store.
I feel I was overcharged, and when given the opportunity to make it right, they chose not to. So I have choices to make, and I won't throw good money after bad.
It's not sour grapes. It was a business decision. I would have made a different decision in my business with a customer that had spent that much money in so short a time. I know some of you guys spend that much as a deposit on a bike, but regardless, it's not a small chunk of change. As a consumer, I won't buy there again when I have another option within sight of that store.
I feel I was overcharged, and when given the opportunity to make it right, they chose not to. So I have choices to make, and I won't throw good money after bad.
#24
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I'm still looking for that "FBS" up here in NorCal...either the LBS have huge hi-end inventory and snoby sales people(rescently I was passed over by 2 new incomming customers looking for hi-end over my entery-level purchace needs @ the "popular" LBS), or awesome sales service and not much inventory...aka 1 of each size(damit they were out of the 53c @ $60 under the rest!).
If anyone has a FBS in the North Bay area, let me know!
If anyone has a FBS in the North Bay area, let me know!
#25
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Originally Posted by Tom Pedale
Well...MSRP stands for Minimum Suggested Retail Price.