Manufacturer, Retailer, Survey and Consumer Feedback As a manufacturer or retailer, do you want opinions and feedback on your products or services? Members, do you have an open letter to publish? Here's a place for both sides of the industry to communicate. Also, surveys and Student Data Colllection projects go in here.

My Lynskey experience

Old 02-27-16, 10:21 PM
  #1  
Boerd
Senior Member
Thread Starter
 
Join Date: Dec 2015
Location: Norcal
Posts: 169

Bikes: Lynskey Helix Pro 2016, Moots Vamoots RSL 2018

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 93 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
My Lynskey experience

A few months back, 10/2015 I bought a satin finish Lynskey Helix with Sram Red 22. Beautiful bike and a sweet ride. I ride this bike up Mount Diablo (Norcal) 3-4 times a week and I put a few miles on it.
Now, the original rear tire developed a split on the left side wall (a Mavic tire). I replaced it with a Continental 4000. After 2 or 3 weeks I see the Continental's logo on the same left side shows signs of wearing off. Then I look at the rear fork and notice the wheel has a 2-3 mm clearance on the right side and almost no clearance on the left side. This is a 25x700 Continental and my bike is supposed to be 25x700 compatible. The wheel spins, but at times, on less than perfect roads, it touches the frame on the left side.
Man oh man. A few days later I made a phone call to Lynskey, not looking forward to what I thought could turn into a less than pleasant discussion.
They asked me to take a few photos. The pictures were decent and they show the problem with the rear fork. I also described the problem, in details.
Then, from the get go the Lynskey representative owned the problem. No ifs, buts, no runarounds. He said it's their mistake and he is sorry for the inconvenience.
What really made my day was to hear - "we will build you a new one exactly like the old one, for free, and you send us back the old one". A free, brand new, 2016 Lynskey Helix Pro with NEW Sram Red, etc. to replace my 2015 Helix. I am getting a brand new bike!
This is stellar customer care. I am impressed.

Last edited by Boerd; 02-27-16 at 10:28 PM.
Boerd is offline  
Old 03-24-16, 09:25 PM
  #2  
Boerd
Senior Member
Thread Starter
 
Join Date: Dec 2015
Location: Norcal
Posts: 169

Bikes: Lynskey Helix Pro 2016, Moots Vamoots RSL 2018

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 93 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
The bike arrived as advertised!

Here is my new bike, model 2016 as advertised.

Attached Images
File Type: jpg
IMG_0476.jpg (87.6 KB, 341 views)
File Type: jpg
IMG_0475.jpg (88.3 KB, 335 views)
File Type: jpg
IMG_0474.jpg (86.6 KB, 336 views)
File Type: jpg
IMG_0473.jpg (89.8 KB, 334 views)
File Type: jpg
IMG_0472.jpg (93.3 KB, 337 views)
Boerd is offline  
Old 03-24-16, 10:00 PM
  #3  
Boerd
Senior Member
Thread Starter
 
Join Date: Dec 2015
Location: Norcal
Posts: 169

Bikes: Lynskey Helix Pro 2016, Moots Vamoots RSL 2018

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 93 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Just noticed an interesting detail - it is an anniversary edition - 30 years!

Attached Images
File Type: jpg
IMG_0480.jpg (97.4 KB, 338 views)
Boerd is offline  
Old 06-23-16, 07:57 PM
  #4  
rekmeyata
Senior Member
 
rekmeyata's Avatar
 
Join Date: Sep 2010
Posts: 8,312
Mentioned: 8 Post(s)
Tagged: 0 Thread(s)
Quoted: 555 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Great bike from a great company, but I'm jealous because you got the 30 year anniversary dropout and I didn't, that is so cool.
rekmeyata is offline  
Old 03-21-18, 01:23 PM
  #5  
gettingold
Senior Member
 
Join Date: Dec 2008
Location: Syracuse, NY
Posts: 1,021

Bikes: 2018 Lynskey R 260 Disc; 2008 Trek 4.7 Madone; 2017 Framed Minnesota 3.0 Fat Bike; 1984 Nishiki International

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 111 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Beautiful bikes. I love mine.
gettingold is offline  
Old 03-21-18, 01:42 PM
  #6  
shelbyfv
Senior Member
 
shelbyfv's Avatar
 
Join Date: Jun 2007
Posts: 5,268
Mentioned: 18 Post(s)
Tagged: 0 Thread(s)
Quoted: 1102 Post(s)
Liked 134 Times in 89 Posts
For my part, only good things to say about their product and customer service.
shelbyfv is offline  
Old 03-21-18, 11:04 PM
  #7  
Rollfast
What happened?
 
Rollfast's Avatar
 
Join Date: Jun 2007
Location: Around here somewhere
Posts: 7,529

Bikes: 3 Rollfasts, 3 Schwinns, a Shelby and a Higgins Flightliner in a pear tree!

Mentioned: 46 Post(s)
Tagged: 1 Thread(s)
Quoted: 1545 Post(s)
Liked 52 Times in 48 Posts
Really nice looking bike!
__________________

Marcia Brady rode a ROLLFAST!
Rollfast is offline  
Old 03-22-18, 01:22 AM
  #8  
Joeyseven
Senior Member
 
Joeyseven's Avatar
 
Join Date: Sep 2015
Location: Northwest
Posts: 381

Bikes: Fairdale Goodship

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 88 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Ahh A two year bump.
Glad Lynskey took care of you.Nice 30 year anniversary frame.

The rear frame alignment must have been way off it you got A new frame.
Joeyseven is offline  
Old 03-26-18, 09:41 PM
  #9  
Boerd
Senior Member
Thread Starter
 
Join Date: Dec 2015
Location: Norcal
Posts: 169

Bikes: Lynskey Helix Pro 2016, Moots Vamoots RSL 2018

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 93 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Still riding the same bike. Love it! Since my first post I've put quite a few miles on it.
Boerd is offline  
Old 05-12-18, 04:31 PM
  #10  
Boerd
Senior Member
Thread Starter
 
Join Date: Dec 2015
Location: Norcal
Posts: 169

Bikes: Lynskey Helix Pro 2016, Moots Vamoots RSL 2018

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 93 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Joeyseven View Post
Ahh A two year bump.
Glad Lynskey took care of you.Nice 30 year anniversary frame.

The rear frame alignment must have been way off it you got A new frame.
Actually it wasn't that far off but here we are talking millimeters. My bad I didn't put enough details.
This frame used to be build very very tight. On both sides there are 2-3 mm clearance for the tires I use (Conti 4000 25) which is a bit fatter than the average 25 tire. The first frame had on one side 3 mm and one side had less than 1 mm causing the wheel to touch at times when leaning on the bike in a turn. Anyway - stuff happens. To me it's important how the company responded. Once they saw the pictures there were no more discussions.
NEW BIKE. Not even a new frame.
Boerd is offline  
Old 03-31-19, 12:10 AM
  #11  
7up
Senior Member
 
7up's Avatar
 
Join Date: Jan 2014
Location: Whitestone,Queens/Bayonne N.J.
Posts: 265

Bikes: Aurelia*Bianchi*Cannondale*Colnago*Dahon*Giant*Haro*Lynsky*Monkey Faction*Origin8*Panasonic*Paramont*Peugeot*Ross*Schwinn*SE*Specialized*Trek

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 23 Post(s)
Liked 1 Time in 1 Post
I’m glad to hear it worked out great for you.Makes me feel much better to know they stand behind what they create.I love mine.
7up is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Rlavacchia
Classic & Vintage
2
07-31-17 06:04 AM
b00gie
Classic and Vintage Bicycles: Whats it Worth? Appraisals.
6
06-24-17 09:51 AM
reptilezs
Bicycle Mechanics
3
04-09-12 10:14 PM
mr.korea85
Road Cycling
22
07-31-09 02:30 AM
rideon7
Bicycle Mechanics
10
02-17-08 08:23 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.