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Lezyne Super GPS navigation problems

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Lezyne Super GPS navigation problems

Old 04-21-19, 01:00 PM
  #1  
mkblackwell
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Lezyne Super GPS navigation problems

I bought a Lezyne Super GPS a few months ago and have had a lot of problems getting simple navigation to work reliably. It's a Y10 model, updated to the latest firmware, using it with an iPhone and the latest Ally V2 software.

All I want to do is to load a route onto the GPS, start navigating that route, and have it give me turn by turn directions as I approach waypoints. Ideally it should not need to talk to my phone (or even be paired with it) while navigating (but that's not a deal breaker - just looking to save phone battery life). I don't need any of the other "features," like auto re-routing or seeing text messages on the GPS screen, or even pairing other sensors (I don't have any).

I have auto-re-route turned off (practicing on my commute it did not seem to work that well, and not I feature I need anyway). Also, when I start navigating and am slightly away from the starting point I choose No when it asks if I want to navigate to the start - I'm already on the route and want to keep going. But even if I start exactly at the starting point (and it doesn't ask to navigate me there) I have problems.

My work flow as been: create a route with the GPSRoot web application and fine-tune the waypoints; turn on GPS; run Ally V2 on phone; once they're connected go to Navigation screen on phone; select route; click Go.

Occasionally that works perfectly, and the GPS unit does just what I want, with the first waypoint popping up. But more often it doesn't work at all. After clicking Go I see the top progress bar on the phone say "Saving to GPS" for 10 or 15 seconds, then - nothing. The GPS unit does not start navigating and no amount of starting/stopping recording or anything else I try seems to help. Scrolling through the GPS screens I don't see either the next waypoint screen or the breadcrumb screen. I try cancelling Nav on the phone and retrying, disconnecting and reconnecting Blue Tooth, erasing all memory on the GPS unit, force-quitting the iPhone app and retrying, and every combination I can think of. Nada.

This is most frustrating. Maybe I'm doing something obviously wrong, but I can't figure it out... Any ideas? And if I can't get this to work how do the competitors (Wahoo, Garmin) compare for turn-by-turn navigation? I really don't need any other fancy features, but I want basic navigation to just work!

I really like the Lezyne unit physically - feels good and solid, long battery life, screen is easy to see and read. And when navigation works it's perfect! I just want it to reliably do it's one job!
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Old 04-21-19, 01:15 PM
  #2  
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Wise Mariners set sail with more than one navigational method aboard,

too bad about your electronic thing being unreliable, send it in for service if warranty is still valid..

at least on a bike you can stop and ask someone for directions..
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Old 04-22-19, 10:32 AM
  #3  
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Originally Posted by mkblackwell View Post
I bought a Lezyne Super GPS a few months ago and have had a lot of problems getting simple navigation to work reliably. It's a Y10 model, updated to the latest firmware, using it with an iPhone and the latest Ally V2 software.

All I want to do is to load a route onto the GPS, start navigating that route, and have it give me turn by turn directions as I approach waypoints. Ideally it should not need to talk to my phone (or even be paired with it) while navigating (but that's not a deal breaker - just looking to save phone battery life). I don't need any of the other "features," like auto re-routing or seeing text messages on the GPS screen, or even pairing other sensors (I don't have any).

I have auto-re-route turned off (practicing on my commute it did not seem to work that well, and not I feature I need anyway). Also, when I start navigating and am slightly away from the starting point I choose No when it asks if I want to navigate to the start - I'm already on the route and want to keep going. But even if I start exactly at the starting point (and it doesn't ask to navigate me there) I have problems.

My work flow as been: create a route with the GPSRoot web application and fine-tune the waypoints; turn on GPS; run Ally V2 on phone; once they're connected go to Navigation screen on phone; select route; click Go.

Occasionally that works perfectly, and the GPS unit does just what I want, with the first waypoint popping up. But more often it doesn't work at all. After clicking Go I see the top progress bar on the phone say "Saving to GPS" for 10 or 15 seconds, then - nothing. The GPS unit does not start navigating and no amount of starting/stopping recording or anything else I try seems to help. Scrolling through the GPS screens I don't see either the next waypoint screen or the breadcrumb screen. I try cancelling Nav on the phone and retrying, disconnecting and reconnecting Blue Tooth, erasing all memory on the GPS unit, force-quitting the iPhone app and retrying, and every combination I can think of. Nada.

This is most frustrating. Maybe I'm doing something obviously wrong, but I can't figure it out... Any ideas? And if I can't get this to work how do the competitors (Wahoo, Garmin) compare for turn-by-turn navigation? I really don't need any other fancy features, but I want basic navigation to just work!

I really like the Lezyne unit physically - feels good and solid, long battery life, screen is easy to see and read. And when navigation works it's perfect! I just want it to reliably do it's one job!
Hi there,

Glad to hear that you're enjoying most of the features of your Super, and there's most likely a fix for the issues you're experiencing with the navigation. If possible, can you please email warranty@lezyne.com or submit a ticket to our main customer service channel Support.Lezyne.com? Our customer service team will be happy to walk you through everything!

Cheers!
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Old 04-23-19, 05:58 AM
  #4  
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Originally Posted by mkblackwell View Post
I bought a Lezyne Super GPS a few months ago and have had a lot of problems getting simple navigation to work reliably. It's a Y10 model, updated to the latest firmware, using it with an iPhone and the latest Ally V2 software.

All I want to do is to load a route onto the GPS, start navigating that route, and have it give me turn by turn directions as I approach waypoints. Ideally it should not need to talk to my phone (or even be paired with it) while navigating (but that's not a deal breaker - just looking to save phone battery life). I don't need any of the other "features," like auto re-routing or seeing text messages on the GPS screen, or even pairing other sensors (I don't have any).

I have auto-re-route turned off (practicing on my commute it did not seem to work that well, and not I feature I need anyway). Also, when I start navigating and am slightly away from the starting point I choose No when it asks if I want to navigate to the start - I'm already on the route and want to keep going. But even if I start exactly at the starting point (and it doesn't ask to navigate me there) I have problems.

My work flow as been: create a route with the GPSRoot web application and fine-tune the waypoints; turn on GPS; run Ally V2 on phone; once they're connected go to Navigation screen on phone; select route; click Go.

Occasionally that works perfectly, and the GPS unit does just what I want, with the first waypoint popping up. But more often it doesn't work at all. After clicking Go I see the top progress bar on the phone say "Saving to GPS" for 10 or 15 seconds, then - nothing. The GPS unit does not start navigating and no amount of starting/stopping recording or anything else I try seems to help. Scrolling through the GPS screens I don't see either the next waypoint screen or the breadcrumb screen. I try cancelling Nav on the phone and retrying, disconnecting and reconnecting Blue Tooth, erasing all memory on the GPS unit, force-quitting the iPhone app and retrying, and every combination I can think of. Nada.

This is most frustrating. Maybe I'm doing something obviously wrong, but I can't figure it out... Any ideas? And if I can't get this to work how do the competitors (Wahoo, Garmin) compare for turn-by-turn navigation? I really don't need any other fancy features, but I want basic navigation to just work!

I really like the Lezyne unit physically - feels good and solid, long battery life, screen is easy to see and read. And when navigation works it's perfect! I just want it to reliably do it's one job!
I have that computer and honestly, that's happened to me once or twice for no discernible reason and in no repeatable pattern. I agree it's very frustrating. Luckily it's pretty uncommon, but I wish I could figure out what causes it to freak out so I could avoid doing that thing.

The only difference in my work flow compared to yours is that I make routes on my computer on the ridewithgps website, download the .tcx file, and upload that to the Lezyne GPSroot site. From there I use my phone to send the route to the GPS. Maybe you could try the ridewithgps site to see if it's more reliable that way? You can build routes on the site with a free account, doing it on your phone requires their premium, which is why I don't do it
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Old 05-02-19, 10:02 AM
  #5  
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Originally Posted by Lezyne View Post
Hi there,

Glad to hear that you're enjoying most of the features of your Super, and there's most likely a fix for the issues you're experiencing with the navigation. If possible, can you please email warranty@lezyne.com or submit a ticket to our main customer service channel Support.Lezyne.com? Our customer service team will be happy to walk you through everything!

Cheers!
OP: Good luck with that. In my experience, Lezyne CS is spotty, at best.

It wouldn't surprise me if Lezyne's recent OS update is behind your problems. My Super GPS worked fine until the update, and now it mostly works fine -- but, even though it pairs properly with my phone, I no longer get alerts over the computer as messages and calls come in. And yeah, I know how to set up the phone and computer for this.

Ditto the previous poster's comment about route creation: use ridewithgps, even if you have to pay a subscription fee. Lezyne's route creation software is pretty clunky.
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Old 05-02-19, 02:18 PM
  #6  
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I've got a Garmin 500 and have tried running routes in the past. Seems on every one that I tried there'd be a turn it missed and areas that it acted like it was not getting a GPS signal. I really suspect it had too much going on and the processor was simply overloaded for that moment in time.

Routes aren't a big deal for me and I don't even try to use them anymore. I know where I'm going and if I don't then a view of a map before the ride or a look at google-maps on my phone quickly tell me what I need to know.

Not sure what this means toward your issue other than to say some users of Garmin, Lezyne and other makes of devices have various issues with routes too.

As others have mentioned, how you create the route, what site or software tool you use and even how you save and install the route on your device can make a difference.
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Old 05-03-19, 03:15 PM
  #7  
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Originally Posted by Koyote View Post
OP: Good luck with that. In my experience, Lezyne CS is spotty, at best.
I had a Year 9 Super GPS (still have it actually just don't use it) and I was going back and forth with Lezyne CS on a few bugs and eventually they went radio silent. They just stopped issuing firmware updates for the Y9 and instead released the Y10, leaving all the early adopters who provided them with money so they could continue improving their products in the dust.

I bought a Wahoo and have never looked back.

Also I will never get tired of telling anyone who will listen about Lezyne's crap customer service.
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Old 05-03-19, 04:00 PM
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Originally Posted by ksryder View Post
I had a Year 9 Super GPS (still have it actually just don't use it) and I was going back and forth with Lezyne CS on a few bugs and eventually they went radio silent. They just stopped issuing firmware updates for the Y9 and instead released the Y10, leaving all the early adopters who provided them with money so they could continue improving their products in the dust.

I bought a Wahoo and have never looked back.

Also I will never get tired of telling anyone who will listen about Lezyne's crap customer service.
Yeah, my next computer will probably be a Wahoo. But Iím sure they all have their quirks.
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Old 05-05-19, 09:54 AM
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Potential Fix....

I've had the same issues with my Lezyne Super GPS. I build my route with the Lezyne Root route builder, or RidewithGPS or Strava and then can't get the turn-by-turn directions to work on the Super GPS when I'm riding.

So....after weeks of frustration in trying to figure it out, I went and deleted all of my historical ride records off of the Super GPS. I did this from the Super GPS menu, not the iPhone app. After I cleared off all of my past rides, the turn-by-turn directions are now working correctly during rides.

So now when I come home from a ride, I upload the ride to Lezyne/Strava and then delete it off of the Super GPS so the Super GPS doesn't have any old ride data on it and is fresh for my next ride. This has worked consistently now for a 7+ rides....so perhaps this is the solution.
Dave
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Old 05-23-19, 09:13 AM
  #10  
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Originally Posted by Koyote View Post
OP: Good luck with that. In my experience, Lezyne CS is spotty, at best.

It wouldn't surprise me if Lezyne's recent OS update is behind your problems. My Super GPS worked fine until the update, and now it mostly works fine -- but, even though it pairs properly with my phone, I no longer get alerts over the computer as messages and calls come in. And yeah, I know how to set up the phone and computer for this.
SAME ISSUE ! My Super GPS was awesome for a couple years, everything worked fine until I just updated it and now I get no notifications from my iPhone, even though the unit is paired with the phone. Like you, I know how to pair it, but no matter what I do it doesn't work now. I completely uninstalled the app on my phone, and set the Super GPS back to factory default, reset all the setting and started from scratch, and everything works still except the notifications ! So frustrating, because that was one of the best features for me because I get a lot of work texts and emails and its nice to know if I need to address them without stopping my ride. I wish there was a way to remove the firmware updates but I can't figure out how to do it.
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Old 05-30-19, 10:37 AM
  #11  
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Following up on my initial issue with navigation not working - I think I know what went wrong, and things are working again for me. I think what happened is that Lezyne released new Super GPS firmware and a new GPS Ally V2 app. My iPhone automatically updated the app, but I didn't know that there was new firmware as well. It seems that the new app was not compatible with the older firmware, leading to the lack of navigation. As soon as I updated the firmware nav started working again, and I've used it successfully on several long complicated rides since then. Too bad the app didn't warn me about the incompatible firmware - seems like an obvious and trivial thing to do...

Sorry, no idea about the notification issues others have mentioned - I don't use that feature.

For the record, this is my work flow:
  • Create route using RWGPS (which is much much better than Lezyne's route planner);
  • Export TCX file from RWGPS (without "notify before turn" option);
  • Upload TCX to Lezyne GPS Root web site;
  • Fine tune any waypoints that need it (I wish you could make tweaks to the actual route here, but you can't);
  • When I'm ready to ride: Fire up Ally V2 on my iPhone; pair with GPS unit if it doesn't happen automatically;
  • In Ally V2 go to Navigation, Saved Routes, select the route;
  • Hit the "Go" button, wait for route to download to GPS unit;
  • Verify GPS unit is showing navigation to first waypoint;
  • Kill the Ally V2 app (double-click home button, swipe up, on my phone, but that varies)
  • (because I don't want auto re-route or notifications, and want to save phone battery)
  • Ride!
Sometimes I'll also run Strava on my phone, I find it's easier to get the ride directly back to my Strava feed than getting it off the GPS unit first, especially if I have pictures to go along with the ride.

So long story short, I'm happy with my Super GPS now - it's performing simple navigation with turn-by-turn directions just the way I want. But I'm not using many of the other features (phone notifications, re-routes, other Bluetooth-enabled devices, etc).
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