Recall on bike - Cannondale Cyclocross CAADX
#26
Heft On Wheels
Join Date: Nov 2014
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BUT BE WARNED: they are a full carbon fork now, not a carbon fork with alum tube. So if you shop is not nice enough to put in an expander plug for you, make sure you buy one. Tell your shop ahead of time what you want. My shop put a nice profile design expander plug in for me.
What a mess this is...worst part is no Cannondale swag, no store credit, nothing. A new fork that might be bad and a LONG wait. What a poor way to handle this.
#27
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Yeah, I'm at 12 weeks right now. Thanks for the heads up on the expander plug. My LBS is pretty good, but maybe I'll touch base in another month or so when it seems like the forks might actually be showing up.
#28
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Not a peep about mine, but then they told me initially
late October, then late November....I don't understand it. Is there like some crusty old dude somewhere in a dim, forgotten cave hand whittling these damn things?
late October, then late November....I don't understand it. Is there like some crusty old dude somewhere in a dim, forgotten cave hand whittling these damn things?
#29
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I just heard from Cannondale (or cycling sports group) directly. They told me "Your caadX replacement fork will be available 12/28/19 and ship to (my shop)."
I'm ... not to happy with that. That's 5 months after I took my bike in and my shop submitted the claim. I don't think there's anything I can actually do, other than be angry about it.
I'm ... not to happy with that. That's 5 months after I took my bike in and my shop submitted the claim. I don't think there's anything I can actually do, other than be angry about it.
#31
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My shop had told me the end of December, and C'dale said the same. I angrily called them and my bike was magically done in a week. I'm not complaining, but just think that my smaller shop was put in the back of the line. All the complaining resulted in them sending a few forks over.