No More ProBikeKit For Me
09-22-20, 07:45 PM
#76
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I just now had my secretary download, print complaint form, me fill out said form and sign, upload form to PBK. You are probably right about the package arriving later. It really irks me because this is DHL’s prob and is most likely hung up in the computer system as it sits in their wherehouse. Post Office says I need a tracking number to which I haven’t received. DHL robot chat said package is available for pickup. A simple glitch. Oh well, I will know what PBK says about it within 48 hours.
09-22-20, 07:53 PM
#77
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I just now had my secretary download, print complaint form, me fill out said form and sign, upload form to PBK. You are probably right about the package arriving later. It really irks me because this is DHL’s prob and is most likely hung up in the computer system as it sits in their wherehouse. Post Office says I need a tracking number to which I haven’t received. DHL robot chat said package is available for pickup. A simple glitch. Oh well, I will know what PBK says about it within 48 hours.
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09-23-20, 07:16 PM
#78
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Early this morning I’m messenging with a rep from PBK. He is calling DHL to see where the problem is. I just might get the tires in a week or 3.
09-30-20, 11:56 AM
#79
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PBK said my tires will be here via postal this am according to the tracking number supplied. Their man Vlad has been doing ok...except my address was not where the package was delivered. Hah. Ask me if I am surprised. So I used the USPS tracking number to search the package history. That devious little package has been all over the state of Michigan going to at least 6 different destinations. That is something I wanted to share with MR Vlad at customer service. What I don’t understand is why PBK customer service has my order number complete with my address and other accounts at this same address. So I had to tell them where I live. How did USPS and DHL lose the address and why did they just take a wild flying guess at the address? I expect the box and labelling to be a damaged mess if it ever makes it here. Everybody is screwing up a simple order.
09-30-20, 12:18 PM
#80
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I will say that if I were running customer service at Probikekit, I'd overnight you a new set on the house.
Supply chains are wonky and it sucks, for sure.
Supply chains are wonky and it sucks, for sure.
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09-30-20, 01:25 PM
#81
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PBK said my tires will be here via postal this am according to the tracking number supplied. Their man Vlad has been doing ok...except my address was not where the package was delivered. Hah. Ask me if I am surprised. So I used the USPS tracking number to search the package history. That devious little package has been all over the state of Michigan going to at least 6 different destinations. That is something I wanted to share with MR Vlad at customer service. What I don’t understand is why PBK customer service has my order number complete with my address and other accounts at this same address. So I had to tell them where I live. How did USPS and DHL lose the address and why did they just take a wild flying guess at the address? I expect the box and labelling to be a damaged mess if it ever makes it here. Everybody is screwing up a simple order.
09-30-20, 02:06 PM
#82
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09-30-20, 03:04 PM
#83
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I think I had three DHL shipments in the last several years. One went to their Dallas center and two to Houston for hand off to USPS.
One of the Houston ones went through like grease through a goose, but the other two disappeared between being transferred by DHL and being accepted by USPS.
Just disappeared, never accepted by USPS. I wonder where the security problem is.
One of the Houston ones went through like grease through a goose, but the other two disappeared between being transferred by DHL and being accepted by USPS.
Just disappeared, never accepted by USPS. I wonder where the security problem is.
10-07-20, 08:16 AM
#84
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After waiting the past week for customer service to investigate the latest errant “let’s send the package on a tour” via DHL I was given the choice of refund or new tire shipment. Beyond my initial 50.00 ticket to a crap show, This has become a quest to determine if ProBikeKit can get this right. Back to square one awaiting a tracking number.
10-07-20, 09:01 AM
#85
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After waiting the past week for customer service to investigate the latest errant “let’s send the package on a tour” via DHL I was given the choice of refund or new tire shipment. Beyond my initial 50.00 ticket to a crap show, This has become a quest to determine if ProBikeKit can get this right. Back to square one awaiting a tracking number.
Maybe they don’t like Cannondale Crit Bikes.
crank_addict rec’d his 3 700x30 Vittoria tubulars from PBK and DHL in 3 days for $9.99 shipping. He’s banned here, but wishes you the best of luck.
Last edited by RobbieTunes; 10-07-20 at 09:25 AM.
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10-07-20, 10:04 AM
#86
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Crazy bad.
Maybe they don’t like Cannondale Crit Bikes.
crank_addict rec’d his 3 700x30 Vittoria tubulars from PBK and DHL in 3 days for $9.99 shipping. He’s banned here, but wishes you the best of luck.
Maybe they don’t like Cannondale Crit Bikes.
crank_addict rec’d his 3 700x30 Vittoria tubulars from PBK and DHL in 3 days for $9.99 shipping. He’s banned here, but wishes you the best of luck.
Viva La Criterium Series!!
10-13-20, 08:32 AM
#87
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Finally, the long awaited shipment arrived. Originally this was supposed to be a 3-5 business day wait. Total time and hassle amounted to 40 days. That is the biblical number for tests and trials. I have myself a sermon illustration with no thanks to PBK. I’ll mount them on the ‘83 UO-14 and test ride later. Should be a huge improvement over the 10+yr old Bontrager B Sport 25’s that are currently in use. Pics later.
