Any experience dealing with Canyon (or other direct sellers)?
04-07-14, 03:22 AM
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Any experience dealing with Canyon (or other direct sellers)?
Has anyone recently purchased a bike from Canyon (or other direct sellers)? Would love to hear of any good/bad experiences you had (initial shipment, quality of shipped goods, after sales service and customer support, etc.)
I'm highly interested in placing an order, but as it costs approx. $420USD for shipping to Korea, I'm hesitant from pulling the trigger...
So far, I submitted a few simple questions regarding sizing and shipment using the 'contact us' feature on their homepage about 3 days ago, but haven't heard back other than the automated response. Not a good first impression so far..
Does the cost savings from buying direct warrant the risks and uncertainties of ordering online? Cost-wise, I think it is still favourable, even taking the huge $420 shipping cost into account.
Just want to hear what others have experienced with this method of purchase
I'm highly interested in placing an order, but as it costs approx. $420USD for shipping to Korea, I'm hesitant from pulling the trigger...
So far, I submitted a few simple questions regarding sizing and shipment using the 'contact us' feature on their homepage about 3 days ago, but haven't heard back other than the automated response. Not a good first impression so far..
Does the cost savings from buying direct warrant the risks and uncertainties of ordering online? Cost-wise, I think it is still favourable, even taking the huge $420 shipping cost into account.
Just want to hear what others have experienced with this method of purchase
04-08-14, 12:20 AM
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After some more reading around the web, Canyon seems to be well known for their poor communication, even to urgent repair or defect inquiries. They do, however, seem to eventually provide nice bikes.
I think the lack of communication is going to be a big turn off for me as the distance between Korea and Germany as well as the shipping cost is just too much.
I think the lack of communication is going to be a big turn off for me as the distance between Korea and Germany as well as the shipping cost is just too much.
04-08-14, 07:12 AM
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No shipping to the United States. Huh. Can't help but be a little surprised.
04-08-14, 10:02 PM
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Not available in the US or Canada. That was a surprise.. I just assumed it'd be sold there for sure since it's a popular brand.
04-08-14, 10:13 PM
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I have read a few mixed reviews on them, and of course the bad stuck out to me. What I remember was their cruddy communication speed. Their bikes look awesome though
If I would you, I would go with a local brand, but if you have the money and want to go with them, I don't see why not. But be prepared to have slow (and probably pricey)turn around times for any manufacturing errors.
If I would you, I would go with a local brand, but if you have the money and want to go with them, I don't see why not. But be prepared to have slow (and probably pricey)turn around times for any manufacturing errors.
04-10-14, 06:39 AM
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I have read a few mixed reviews on them, and of course the bad stuck out to me. What I remember was their cruddy communication speed. Their bikes look awesome though
If I would you, I would go with a local brand, but if you have the money and want to go with them, I don't see why not. But be prepared to have slow (and probably pricey)turn around times for any manufacturing errors.
If I would you, I would go with a local brand, but if you have the money and want to go with them, I don't see why not. But be prepared to have slow (and probably pricey)turn around times for any manufacturing errors.
04-10-14, 12:32 PM
#7
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anyone know whatever happened to the announced hookup between Canyon and Competitive Cyclist? Since all of the announcements (I could find) are several years old, I assume this went tango uniform as the silence since then is deafening.
