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Best and Worst ebike companies customer service

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Best and Worst ebike companies customer service

Old 11-26-19, 02:35 AM
  #1  
Prajn
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Best and Worst ebike companies customer service

Hi Everyone,

I want to share with you my experience with Haibike and bikehit.de dealer. I would also be grateful if you would share your experience with other e-bike brands.

I bought Haibike Sduro 26.11.2019 at bikehit.de, and the batter is dead after around 15 charged cycles I started RMA around a month ago and send the battery. Since that, they didn't fix that or replace it. Bikehit also can't give me any update on RMA status. I'm waiting around the month and know nothing...

Is that a standard Habike customer support? I'm very disappointed.

Please share your experience with other ebike companies. I want to buy a second ebike (for sure not Haibike) I'm thinking about Specialized, Trek or Bulls. Can you please share your experiance, what company would you recommend?

Thanks a lot!
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Old 11-27-19, 06:59 PM
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rpclark
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It doesn’t sound like you’re shopping for the lowest price necessarily. I would go by the best dealer nearby, personally. I don’t think it’s risky to buy any reputable brand or dealer.
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Old 12-01-19, 10:32 PM
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Super 73 they suck with their customer service.
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Old 12-02-19, 10:21 AM
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Never had a bad customer service experience with my many Trek Hybrids over the years or my new Trek ebike.
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Old 12-05-19, 09:30 PM
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PreacherG
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I just got a "nearly new" GenZe e bike. It had 116 miles and a little scratch for $599. I asked one e mail question before purchase on the weekend and had an answer early Monday. I sent another e mail question today and had an answer in 11 minutes. Both gave specific correct answers to the questions I asked. So far, I am quite impressed by GenZe.
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Old 01-05-20, 06:29 PM
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so seattle has a company called rad bikes, we use these bikes in our rental fleet out here on maui. now we havent had too many issues with Rad bikes but looking online these bikes are looked at as if they are the worst e bikes around. that isnt the case they are just cheaply made and need alot of attention. cost is around 1200 now. these bikes are good for putzing around a city but only up to around 25 miles.
customer service is really good for us sense we are a rental company but until there are bike shops available for ebikes these wouldnt be the best of commuters.
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Old 01-10-20, 07:00 AM
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edwong3
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Radpower Bikes.

Thanks for posting this. I am considering later in the year to get a larger e-bike for grocery shopping and general transportation and have been looking at the Radcity Step-thru or the Radwagon (Don't know if I have the space for it though). So far, I have seen nothing but good reviews online and what stands out the most is their customer service which is excellent by most accounts. Now I have no personal experience with them but it is good to have the perspective from a customer who has purchased several bikes from that company.

Originally Posted by justinschulz9 View Post
so seattle has a company called rad bikes, we use these bikes in our rental fleet out here on maui. now we havent had too many issues with Rad bikes but looking online these bikes are looked at as if they are the worst e bikes around. that isnt the case they are just cheaply made and need alot of attention. cost is around 1200 now. these bikes are good for putzing around a city but only up to around 25 miles.
customer service is really good for us sense we are a rental company but until there are bike shops available for ebikes these wouldnt be the best of commuters.
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Old 02-12-20, 07:52 PM
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in life nothing is free, no free shipping, no free get a second onion slicer, it's all included in the price. as far as bikes go you can have the exact same bike mechanically by 2 different manufactures, one is $2000 cheaper, good deal! the extra 2 grand is basically insurance. you get great costumer service and free repairs! just don't have a pre-existing condition
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