Just *****ing about Trek
#1
Senior Member
Thread Starter
Just *****ing about Trek
My wife and I bought new Treks, the first new bikes we've bought in years. They have all this new (to us) technology: Bluetooth, disc brakes, hydraulic braking systems, spindle (?) quick releases … So I thought that of course there would be instruction manuals.
Nope. Not hard copy. Not on line. So I called Trek and asked for a maintenance or repair manual.
They don't have one. I have to call each individual component manufacturer. WTF? That's the bright shining future I have survived into, where manufacturers' customer "support" consultants can just say, "We don't owe that to you, go call each of the the components manufacturers"? Don't get me wrong, I understand that they use whatever components are available, and can't predict where they will be from or what the best combinations will be as the market changes. But if wire disk brakes are wire disk brakes, and hydraulic disk brakes are hydraulic disk brakes, it's not their responsibility to me as their customer to make sure they get me some general information about how to adjust these damn things?
I'm really disgusted.
Nope. Not hard copy. Not on line. So I called Trek and asked for a maintenance or repair manual.
They don't have one. I have to call each individual component manufacturer. WTF? That's the bright shining future I have survived into, where manufacturers' customer "support" consultants can just say, "We don't owe that to you, go call each of the the components manufacturers"? Don't get me wrong, I understand that they use whatever components are available, and can't predict where they will be from or what the best combinations will be as the market changes. But if wire disk brakes are wire disk brakes, and hydraulic disk brakes are hydraulic disk brakes, it's not their responsibility to me as their customer to make sure they get me some general information about how to adjust these damn things?
I'm really disgusted.
Likes For Elbeinlaw:
#2
Senior Member
Join Date: Feb 2012
Location: Rochester, NY
Posts: 18,056
Bikes: Stewart S&S coupled sport tourer, Stewart Sunday light, Stewart Commuting, Stewart Touring, Co Motion Tandem, Stewart 3-Spd, Stewart Track, Fuji Finest, Mongoose Tomac ATB, GT Bravado ATB, JCP Folder, Stewart 650B ATB
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4195 Post(s)
Liked 3,837 Times
in
2,295 Posts
Join the club of customers who are finding out that in this new world the sourcing of data is not a click and paste or a printed page in a bag dangling on the bars. This topic has been visited here is a few different ways recently. Some of the issue is the changing specs and the off shore assembly/manufacturing delivery time lines. Some of it is the push to have the brand's dealer the only ones that service the bike. Some of it is the local dealer's staff that has limited space and organizational ability to retain and deliver the scant info that does come packaged with the bike. Some of it is the cost of printing the info and the ever shifting spec. Understand that the component manufacturer's customer is the bike brand, not the rider. But all levels of the business share some blame, including IMO the rider who buys the latest stuff when expecting the info but isn't provided it. Andy
__________________
AndrewRStewart
AndrewRStewart
Likes For Andrew R Stewart:
#3
Expired Member
Join Date: Jun 2007
Location: TN
Posts: 11,505
Mentioned: 37 Post(s)
Tagged: 0 Thread(s)
Quoted: 3654 Post(s)
Liked 5,391 Times
in
2,736 Posts
I don't think calling a component manufacturer will get you much. I doubt many of them have printed instructions to send you. I haven't encountered a current part that didn't have instructions readily accessible online. If the manufacturer doesn't have info on their site there are likely to be You Tube videos. I don't recall bikes ever coming with much in the way of instructions. IMO, there is a more info available now than there ever was before, just in a different format. Plus you can always ask on BF
Likes For shelbyfv:
#4
Senior Member
Join Date: Feb 2015
Location: Mission Viejo
Posts: 5,801
Bikes: 1986 Cannondale SR400 (Flat bar commuter), 1988 Cannondale Criterium XTR, 1992 Serotta T-Max, 1995 Trek 970
Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 1943 Post(s)
Liked 2,164 Times
in
1,323 Posts
I have never gotten an instruction manual with a bike. And years ago there was no internet or youtube. There were generic repair books, but a lot of info came from word of mouth and trial and error. Admittedly, bikes were a bit simpler many years ago.
The concept of being provided all inclusive maintenance instructions over many manufacturers is completely foreign to me.
John
The concept of being provided all inclusive maintenance instructions over many manufacturers is completely foreign to me.
John
#5
Tortoise Wins by a Hare!
Join Date: Feb 2006
Location: Looney Tunes, IL
Posts: 7,398
Bikes: Wabi Special FG, Raleigh Roper, Nashbar AL-1, Miyata One Hundred, '70 Schwinn Lemonator and More!!
Mentioned: 22 Post(s)
Tagged: 0 Thread(s)
Quoted: 1549 Post(s)
Liked 941 Times
in
504 Posts
Instruction manual as in owners manual? I think almost all of my bikes came with them, even the ones I bought online. Most recent was a Redline earlier this year. It actually came with what I thought was a very informative manual. They tell you how everything works on the bike, but they are not repair manuals.
Likes For AlmostTrick:
#7
Senior Member
Likes For ljsense:
#8
Advocatus Diaboli
Join Date: Feb 2015
Location: Wherever I am
Posts: 8,631
Bikes: Merlin Cyrene, Nashbar steel CX
Mentioned: 14 Post(s)
Tagged: 1 Thread(s)
Quoted: 4729 Post(s)
Liked 1,531 Times
in
1,002 Posts
Just about any eg. Campy part I've bought comes with a User Manual. Eg. a replacement FD I bought came with a 47page printed manual (English portion, a couple other languages as well in addition). Is the same the case with Shimano parts? I presume that what we're discussing is the fact that Shimano and others don't supply those same manuals to the bike manufacturers, or if they do, the bike manufacturers for some reason aren't putting them in the bike box that ships to the LBS?
#9
Senior Member
The user/owner manuals that come\cae with bicycles was\is pretty generic. And mostly useless.
Google is you friend, just search for "How do i adjust " component name.
Most bike adjustment, repair, service isn't terrible difficult. Well within the reach of average mechanical skills. A good set of allen wrenches is a good place to start for tools, along with a screwdriver, and a willingness to try to do the work yourself.
Google is you friend, just search for "How do i adjust " component name.
Most bike adjustment, repair, service isn't terrible difficult. Well within the reach of average mechanical skills. A good set of allen wrenches is a good place to start for tools, along with a screwdriver, and a willingness to try to do the work yourself.
#10
Senior Member
Join Date: Jul 2019
Location: In the south but from North
Posts: 700
Bikes: Turner 5-Spot Burner converted; IBIS Ripley, Specialized Crave, Tommasini Sintesi, Cinelli Superstar, Tommasini X-Fire Gravel
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 406 Post(s)
Liked 389 Times
in
219 Posts
I have never gotten an instruction manual with a bike. And years ago there was no internet or youtube. There were generic repair books, but a lot of info came from word of mouth and trial and error. Admittedly, bikes were a bit simpler many years ago.
The concept of being provided all inclusive maintenance instructions over many manufacturers is completely foreign to me.
John
The concept of being provided all inclusive maintenance instructions over many manufacturers is completely foreign to me.
John
Just about any eg. Campy part I've bought comes with a User Manual. Eg. a replacement FD I bought came with a 47page printed manual (English portion, a couple other languages as well in addition). Is the same the case with Shimano parts? I presume that what we're discussing is the fact that Shimano and others don't supply those same manuals to the bike manufacturers, or if they do, the bike manufacturers for some reason aren't putting them in the bike box that ships to the LBS?
The user/owner manuals that come\cae with bicycles was\is pretty generic. And mostly useless.
Google is you friend, just search for "How do i adjust " component name.
Most bike adjustment, repair, service isn't terrible difficult. Well within the reach of average mechanical skills. A good set of allen wrenches is a good place to start for tools, along with a screwdriver, and a willingness to try to do the work yourself.
Google is you friend, just search for "How do i adjust " component name.
Most bike adjustment, repair, service isn't terrible difficult. Well within the reach of average mechanical skills. A good set of allen wrenches is a good place to start for tools, along with a screwdriver, and a willingness to try to do the work yourself.
#11
Senior Member
Join Date: Sep 2004
Location: Chicago area
Posts: 2,546
Bikes: Airborne "Carpe Diem", Motobecane "Mirage", Trek 6000, Strida 2, Dahon "Helios XL", Dahon "Mu XL", Tern "Verge S11i"
Mentioned: 22 Post(s)
Tagged: 0 Thread(s)
Quoted: 980 Post(s)
Liked 580 Times
in
398 Posts
Most of the other bikes I've bought (for my kids) over the years had the basics in a bag attached to the bars, as mentioned ^^ by Andy. It seems to me that part of the problem is that since the beginning bicycles have been considered "simple machines", if not "toys", needing no explanation because any old back-yard mechanic could figure them out. As time has gone on, and components have become wildly more sophisticated, the owners' needs for home-maintenance purposes may have been left behind in many cases.
#12
Full Member
Join Date: Feb 2015
Location: Pittsburgh, PA
Posts: 400
Bikes: Schwinn, Nishiki, Santana, Trek, Rodriguez
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 189 Post(s)
Likes: 0
Liked 106 Times
in
69 Posts
Some years back my old beloved Nishiki touring bike frame broke. Since some of the components were 1980 vintage and was mostly using for commuting, I decided to buy a low end Trek. It came with a useless manual which had no specifications of components. I identified each component with models #'s so I could determine replacements in future. This was easy at time of bike purchase since I could easily find matches on the web. Years later, this has made replacement of components simpler. I find Trek Al frames to be way too rigid. The wheels were garbage and needed replacement relatively early. In retrospect, I wish I had repaired the Nishiki frame and replaced all the components.
#13
SE Wis
Join Date: Apr 2005
Location: Milwaukee, WI
Posts: 10,499
Bikes: '68 Raleigh Sprite, '02 Raleigh C500, '84 Raleigh Gran Prix, '91 Trek 400, 2013 Novara Randonee, 1990 Trek 970
Mentioned: 40 Post(s)
Tagged: 0 Thread(s)
Quoted: 2740 Post(s)
Liked 3,387 Times
in
2,050 Posts
Did you get a repair manual with your car?
https://si.shimano.com/#/
https://www.servicearchive.sram.com/service
https://si.shimano.com/#/
https://www.servicearchive.sram.com/service
Likes For dedhed:
#14
Senior Member
Join Date: May 2003
Location: Mountain Brook. AL
Posts: 4,002
Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 303 Post(s)
Likes: 0
Liked 136 Times
in
104 Posts
So the OP was unable to find the online manuals at Trek (see link above courtesy ljsense). Just a cursory look shows them
to be more comprehensive than expected. The sad part is that apparently his LBS and the Trek person he called were unaware
or uninterested in letting the OP know about the online resources.
I have noticed the past 5-6 yrs that Shimano has moved all their user info online as well but the access to the dealer manuals
is very useful.
FWIW my most recent car had a basic 400pp owner manual but a great deal was left out, with the owner referred to the online
manual for more detailed info.
to be more comprehensive than expected. The sad part is that apparently his LBS and the Trek person he called were unaware
or uninterested in letting the OP know about the online resources.
I have noticed the past 5-6 yrs that Shimano has moved all their user info online as well but the access to the dealer manuals
is very useful.
FWIW my most recent car had a basic 400pp owner manual but a great deal was left out, with the owner referred to the online
manual for more detailed info.
#15
Generally bewildered
Join Date: Aug 2015
Location: Eastern PA, USA
Posts: 3,037
Bikes: 2014 Trek Domane 6.9, 1999 LeMond Zurich, 1978 Schwinn Superior
Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 1152 Post(s)
Liked 341 Times
in
251 Posts
#16
Senior Member
Trek released a very detailed and helpful model-specific manual for the Madone 9 when it came out (in 2016 I think?) but that bike was over $6,000. Maybe $10,000 is the threshold for a copywriter to step into manual production. Overall, it seems like they do a better job than most in explaining their products. They have a massive YouTube channel: https://www.youtube.com/user/trekbikesusa/videos
When I bought my first racing bike at age 15, which seemed to cost all the money in the world, or at least every dollar I could muster, the manual was just a generic pamphlet with legal disclaimers and so on. I had to learn to race and fix it in the grand tradition of cycling.
#17
Senior Member
Join Date: Dec 2010
Location: northern Deep South
Posts: 8,895
Bikes: Fuji Touring, Novara Randonee
Mentioned: 36 Post(s)
Tagged: 0 Thread(s)
Quoted: 2597 Post(s)
Liked 1,924 Times
in
1,208 Posts
Not new, and not unique to Trek. 14 years ago, and 8 years before that, the manual that came with my new bikes we 2 pages of "Isn't this a great bike?", 5 pages of "Don't ride the bike, it could be dangerous" warnings, and 10 pages of "Take it to your dealer to get it serviced."
Maybe not the seat height adjustment. Maybe I was capable of tightening the seat clamp. But I'm not sure about that.
Maybe not the seat height adjustment. Maybe I was capable of tightening the seat clamp. But I'm not sure about that.
#18
Senior Member
Join Date: Aug 2005
Location: Pittsburgh, PA
Posts: 33,656
Bikes: '96 Litespeed Catalyst, '05 Litespeed Firenze, '06 Litespeed Tuscany, '20 Surly Midnight Special, All are 3x10. It is hilly around here!
Mentioned: 39 Post(s)
Tagged: 0 Thread(s)
Quoted: 2026 Post(s)
Likes: 0
Liked 1,095 Times
in
741 Posts
My recent cars have also come with huge owner's manuals but the majority of the information covers the "infotainment" systems, other electronic do-dads and what all of the buttons and touch screen icons do. The other major topics were the nearly endless safety warnings and lawyer-speak and some maintenance guidelines such as oil and filter change intervals, etc. It had absolutely no repair information at all. That's what Youtube, books and past experience cover.
#19
Full Member
Join Date: Oct 2019
Location: Foothills of West Central Maine
Posts: 410
Bikes: 2007 Motobecane Fantom Cross Expert, 2020 Motobecane Omni Strada Pro Disc (700c gravel bike), 2021 Motobecane Elite Adventure with Bafang 500W rear hub drive
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 174 Post(s)
Likes: 0
Liked 143 Times
in
94 Posts
No manuals
That's what makes the forum so valuable!
I recall back in the early eighties when we'd by a new HP mini- computer at work, it would come with about 20 large binders crammed with technical information on every aspect of the hardware and software; a significant investment of time and money by the seller, but vastly increasing the ability of users to interface and build on the original system.
Those were the days... now you by a tablet that comes in a plastic bag and no instructions to tell you how to turn it on. We get great prices now, though. Before the internet, finding info was brutal, and providing it with products essential. Now, not so much.
I recall back in the early eighties when we'd by a new HP mini- computer at work, it would come with about 20 large binders crammed with technical information on every aspect of the hardware and software; a significant investment of time and money by the seller, but vastly increasing the ability of users to interface and build on the original system.
Those were the days... now you by a tablet that comes in a plastic bag and no instructions to tell you how to turn it on. We get great prices now, though. Before the internet, finding info was brutal, and providing it with products essential. Now, not so much.
#20
Disco Infiltrator
Join Date: May 2013
Location: Folsom CA
Posts: 13,446
Bikes: Stormchaser, Paramount, Tilt, Samba tandem
Mentioned: 72 Post(s)
Tagged: 0 Thread(s)
Quoted: 3126 Post(s)
Liked 2,102 Times
in
1,366 Posts
I think it’s fantastic that you can reach into your pocket and grab your phone and look up a manual for any part on any bike at any time.
__________________
Genesis 49:16-17
Genesis 49:16-17
Likes For Darth Lefty:
#21
SE Wis
Join Date: Apr 2005
Location: Milwaukee, WI
Posts: 10,499
Bikes: '68 Raleigh Sprite, '02 Raleigh C500, '84 Raleigh Gran Prix, '91 Trek 400, 2013 Novara Randonee, 1990 Trek 970
Mentioned: 40 Post(s)
Tagged: 0 Thread(s)
Quoted: 2740 Post(s)
Liked 3,387 Times
in
2,050 Posts
These days are long gone.
#22
Banned
Did not get the CD* with the bike? each component if bought separately retail in the individual box would have a printed page,
but you did not buy a frame and every part separately..
*one came in the Carton with the small parts for the set up mechanic to install ..
but typically it not in the hang tag on the displayed bike.. you ask for all that when you bought the Bike?
but you did not buy a frame and every part separately..
*one came in the Carton with the small parts for the set up mechanic to install ..
but typically it not in the hang tag on the displayed bike.. you ask for all that when you bought the Bike?
#23
Generally bewildered
Join Date: Aug 2015
Location: Eastern PA, USA
Posts: 3,037
Bikes: 2014 Trek Domane 6.9, 1999 LeMond Zurich, 1978 Schwinn Superior
Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 1152 Post(s)
Liked 341 Times
in
251 Posts
It doesn't seem unreasonable. But I'd be curious to see an example of this, if it exists.
Trek released a very detailed and helpful model-specific manual for the Madone 9 when it came out (in 2016 I think?) but that bike was over $6,000. Maybe $10,000 is the threshold for a copywriter to step into manual production. Overall, it seems like they do a better job than most in explaining their products. They have a massive YouTube channel: https://www.youtube.com/user/trekbikesusa/videos
When I bought my first racing bike at age 15, which seemed to cost all the money in the world, or at least every dollar I could muster, the manual was just a generic pamphlet with legal disclaimers and so on. I had to learn to race and fix it in the grand tradition of cycling.
Trek released a very detailed and helpful model-specific manual for the Madone 9 when it came out (in 2016 I think?) but that bike was over $6,000. Maybe $10,000 is the threshold for a copywriter to step into manual production. Overall, it seems like they do a better job than most in explaining their products. They have a massive YouTube channel: https://www.youtube.com/user/trekbikesusa/videos
When I bought my first racing bike at age 15, which seemed to cost all the money in the world, or at least every dollar I could muster, the manual was just a generic pamphlet with legal disclaimers and so on. I had to learn to race and fix it in the grand tradition of cycling.
#24
Advocatus Diaboli
Join Date: Feb 2015
Location: Wherever I am
Posts: 8,631
Bikes: Merlin Cyrene, Nashbar steel CX
Mentioned: 14 Post(s)
Tagged: 1 Thread(s)
Quoted: 4729 Post(s)
Liked 1,531 Times
in
1,002 Posts
Heck the manual that comes with even a Chorus chain (123 pages btw) covers correct way to size, remove, pin and peen, determine wear requiring replacement, etc. The FD manual covers normal operation (2 clicks vs 3 clicks), how to use the barrel adjusters, etc..
Likes For Sy Reene:
#25
Senior Member
Join Date: Feb 2015
Location: Mission Viejo
Posts: 5,801
Bikes: 1986 Cannondale SR400 (Flat bar commuter), 1988 Cannondale Criterium XTR, 1992 Serotta T-Max, 1995 Trek 970
Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 1943 Post(s)
Liked 2,164 Times
in
1,323 Posts