Wahoo Customer Service Was Great
06-18-23, 08:26 PM
#1
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Wahoo Customer Service Was Great
A week ago my Wahoo Elemnt Bolt popped out of its mount when I hit a bump, and the screen got damaged. The unit would still power on/off, but I couldn't navigate through it. I contacted Wahoo and asked if they could fix it (they couldn't). However, despite being out of warranty, they gave me 40% off a V2 Elemnt Bolt, which I thought was more than fair.
06-19-23, 10:01 AM
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Good to know.
i wonder if the discount correlates to their profit margin...
i wonder if the discount correlates to their profit margin...
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06-19-23, 02:06 PM
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No, they are still making money at 40% off.
06-19-23, 02:11 PM
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Many people buy them from second sources (not directly from Wahoo). So, no (generally). They are still likely making more than their cost (which is reasonable).
Last edited by njkayaker; 06-19-23 at 02:15 PM.
06-28-23, 08:27 AM
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Its good to hear these stories. Their app was crashing bad for me yesterday. Had to delete the app, add it back, and reset the Element Roam before I finally got things paired and working again.
