bmcer

Anyone had any experience with ordering cycling kit from Voler? I know their products are well made, but their billing department seems unable to do their job properly. So far, they've made the same mistake 2 times in a row. So, much as I like their gear, I've given up on them.

mihlbach

I've ordered several things from them over the years. Never had a problem.

bmcer

I'm thinking the apparent screw ups are due to their covid-19 precautions. Fecal material occurs. No biggy. Thing is, the weather where I live is finally inviting me out onto the road, but I'd like some updated kit before I'm seen in public. No worries. They're hardly the only vendor available to me.

02Giant 

I have ordered from them several times without any issues.

Tacoenthusiast

I order from them just to get the free candy

drlogik 

I've ordered from them many times without issue. Maybe you had an inexperienced person filling the orders. I'd call them back and tell them you love their product but can't understand how the orders got messed up. Be nice and you might get a good response.

MRT2

I just received a club fit mystery jersey at a deeply discounted price. No problems at all dealing with them.

The one they sent me is orange, which isn't my favorite, but I got a $75 or $80 jersey for $30, so I guess I can't complain. Fit is nice. Snug, but not too tight. Quality looks pretty good. Maybe a tad better than the Primal, and Bontrager Jerseys I usually wear, but hard to say until I actually ride with it a few times. Can't wait to actually wear it. (35 degrees and windy here today. Maybe by next week things will warm up a bit.

Drew Eckhardt 

They make nice race fit thermal jerseys too, apart from the pockets being a little undersized.

Slightspeed

One of my favorite vendors. Every time I'm up that way, I stop in the outlet store, never come out empty handed. I also order online, never had an issue, even with returns or exchanges.

indyfabz

Good to know they still make good stuff. I had a their arm and leg warmers for more than a decade. Logged 10,000 loaded touring miles carrying them in the first two years alone. I may still have them in a drawer.

bmcer

Good to know that others have had a better experience with them than I have. That makes me think the issues I ran into are a fluke. Maybe I'll try them again once the pandemic settle down. Meantime, I did find some things from Capo that I like at Amazon that'll be delivered tomorrow.

pdlamb

No problems ordering over several years, but I found other suppliers when they started following the "thicker pad is better" trend. If I wanted a sponge in my shorts soaking up lots of sweat and then cutting loose with streams of squeezed-out sweat . . .

Cypress

My only gripe with them is their sizing. I've always been a medium in bibshorts (5'10" 152 lbs), but Voler mediums make me look like a burst biscuit can and are overly restrictive to my danglefruit.

bmcer

After some back and forth with their billing department, I did manage to get a set of bibs paid for and delivered. Unfortunately, I ran into the same sizing issue you refer to. On the phone again to see about returning the item and replacing it with the next larger size. I was told the fastest way to do that was to just place another order for the appropriate size while waiting for the RMA on the first pair. Which I did. The order appeared to go thru just fine.However, 24 hours later I get an email from them saying my card was declined. AGAIN!!! The card is fullt funded, and my bank tells me they can't even se an attempt from Voler to bill it. This is a repeat of what happened with the original order as well. Just a little too much hassle for one lousy bib, so I canceled the whole bloody mess and went elsewhere. Just so we're clear, everyone I spoke to at Voler was polite and tried to be helpful, but I think they're just dealing with pandemic related staffing issues or something.

In any case, I located an equally well made set of bibs from another vendor who was able to deliver a correctly sized garment in 2 days. So it's all good.