No More ProBikeKit For Me
#1
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No More ProBikeKit For Me
My 2 tires are 8 days overdue, tracking has the package sitting in Grand Rapids, Mi (just south of me), been there 5 days. So I did a bot chat with DHL (shipper) and they said the package is given to a third party shipper. No tracking number, no more info from DHL. Contacting ProBikeKit is done via snail mail.
Modern problems. I sit and wait all the while contemplating the lesson I have learned. No more orders from them.
Modern problems. I sit and wait all the while contemplating the lesson I have learned. No more orders from them.
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#3
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My 2 tires are 8 days overdue, tracking has the package sitting in Grand Rapids, Mi (just south of me), been there 5 days. So I did a bot chat with DHL (shipper) and they said the package is given to a third party shipper. No tracking number, no more info from DHL. Contacting ProBikeKit is done via snail mail.
Modern problems. I sit and wait all the while contemplating the lesson I have learned. No more orders from them.
Modern problems. I sit and wait all the while contemplating the lesson I have learned. No more orders from them.
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#4
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#5
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I understand the displeasure because of the shipping issue. Not so sure that it is PBK's fault. I order things from PBK, CRC and sometimes from China or Taiwan, but not things I am going to need relatively soon. If that is the case, I get the items from a supplier located in the USA. However, I have had delays from USA suppliers not related to not being in stock. They have been sitting in a warehouse somewhere, be that UPS, Fedex, USPS, etc. Some items are just ridiculously less expensive getting them from a supplier located in a foreign country. That includes things I would not have purchased at the price if I had to order them from a domestic source, but, to me, they were worth the lower price ordering them from elsewhere.
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Are you able to send a message to the customer service team through PBK’s website? It’s asking me for a login, but I assume it’ll direct to a messaging program after.
Other than that, snail mail requests it is!!
Other than that, snail mail requests it is!!
#7
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8 days overdue? It took 3 months for my Veloflex tires to arrive from Germany
I think you can give PBK another chance
I think you can give PBK another chance
#8
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It really is luck of the draw regarding shipping these days. Probikekit sent it out, right? I just got something from them rather promptly in PA. Also got some wheels from overseas in two days. Not Probikekit's fault.
@thinktubes, aren't you the guy who swore off Velomine over a spoke nipple? If not, my mistake.
Just chill. State of things sucks. Life is still good.
@thinktubes, aren't you the guy who swore off Velomine over a spoke nipple? If not, my mistake.
Just chill. State of things sucks. Life is still good.
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#9
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I'm currently near the airport in Grand Rapids. Want me to pick them up?
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#10
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DHL has always been weird IMO. I would never order tires from overseas...... no reason too. Just order from what's in stock here.
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#12
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It really is luck of the draw regarding shipping these days. Probikekit sent it out, right? I just got something from them rather promptly in PA. Also got some wheels from overseas in two days. Not Probikekit's fault.
@thinktubes, aren't you the guy who swore off Velomine over a spoke nipple? If not, my mistake.
Just chill. State of things sucks. Life is still good.
@thinktubes, aren't you the guy who swore off Velomine over a spoke nipple? If not, my mistake.
Just chill. State of things sucks. Life is still good.
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#17
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#18
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Shipping things to, from and inside the US is a mess right now. There is still a global pandemic going on.
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Well for me PBK has always been the slowest source from Europe. I did have some Zonda's wheels get lost in customs for a couple of months. They finally arrived in a totally trashed package. Sent pics online to PBK customer service and within a day or two they had refunded my purchase and told me to keep or trash the wheels.
I use this site a lot to track overseas packages.
Universal Parcel Tracking - Global Package Tracking
My last couple of orders from Merlin's have come via DHL but have been the usual super quick shipments I always get from Merlin.
I use this site a lot to track overseas packages.
Universal Parcel Tracking - Global Package Tracking
My last couple of orders from Merlin's have come via DHL but have been the usual super quick shipments I always get from Merlin.
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Steel is real...and comfy.
Steel is real...and comfy.
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#20
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@thinktubes, aren't you the guy who swore off Velomine over a spoke nipple? If not, my mistake.
Just chill. State of things sucks. Life is still good.
Just chill. State of things sucks. Life is still good.
And thanks for remembering - glad it sunk in.
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#22
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Universal Cycles shipped me a package that disppeared inside the USPS, last seen in Portland OR on July 25 yet tracking is optimistic: "Your package will arrive later than expected, but is still on its way." Universal Cycles was responsive and actually refunded the order. Small-ish amount but honorable service, so give them some business!
Meanwhile in World News, a pair of dynamo lights and wiring from xxcycle.com took about 40 days to cross the Atlantique and has been on line customs for the last 11 days. Hope I get them in time to revert to Standard Time.
Meanwhile in World News, a pair of dynamo lights and wiring from xxcycle.com took about 40 days to cross the Atlantique and has been on line customs for the last 11 days. Hope I get them in time to revert to Standard Time.
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1987 Mercian Pro, 1985 Shogun 500, 197? Falcon San Remo, 1972 Peugeot PX-10, 1972 Schwinn Paramount P13-9, 1971 Peugeot PX-10, 1971 Raleigh International, 1970 Raleigh Professional Mark I
Curator/Team Mechanic: 2016 Dawes Streetfighter, 1984 Lotus Eclair, 1975 Motobecane Jubile Mixte, 1974 Raleigh Sports, 1973 Free Spirit Ted Williams, 1972 Raleigh Super Course, 1971 Philips Sport
#23
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#24
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I order from PBK and other overseas sellers all the time. What I don't do is order stuff from them I need right away. Apparently, there's some sort of virus going around (making people sick) that's slowed a lot of things down; shipping from overseas might be one of those things
OK, tongue back in cheek:
In my opinion, if those tires aren't mission critical enough to go out and buy some local for twice the price, then they aren't mission critical enough to b*tch about 8 days late during COVID or swear off a vendor.
OK, tongue back in cheek:
In my opinion, if those tires aren't mission critical enough to go out and buy some local for twice the price, then they aren't mission critical enough to b*tch about 8 days late during COVID or swear off a vendor.
Last edited by nomadmax; 09-17-20 at 05:53 AM.
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#25
Member
Bike24
I placed a tubular tire order from Bike24.around the end of July Recieved it 6 weeks later.
i have also ordered fro PBK, never a problem. You just have to wait these days!
i have also ordered fro PBK, never a problem. You just have to wait these days!