View Poll Results: Should Trek replace the frame under the lifetime warranty?

Yes

53.57%

Not

46.43%

Voters: 28. You may not vote on this poll

TREK Carbon Frame Broke - warranty for life- not here!

Reply Subscribe

Thread Tools

Search this Thread

08-16-20, 08:57 PM

#26

AlmostTrick

Tortoise Wins by a Hare!

Join Date: Feb 2006

Location: Looney Tunes, IL

Posts: 7,398

Bikes: Wabi Special FG, Raleigh Roper, Nashbar AL-1, Miyata One Hundred, '70 Schwinn Lemonator and More!!

Mentioned: 22 Post(s)

Tagged: 0 Thread(s)

Quoted: 1549 Post(s)

Likes: 619

Liked 941 Times in 504 Posts

This is why they put the "Warning, carbon fiber may fail suddenly causing injury or death" sticker on the bike. (visible in photo above) You got off easy!

08-16-20, 09:02 PM

#27

veganbikes

Clark W. Griswold

Join Date: Mar 2014

Location: ,location, location

Posts: 13,458

Bikes: Foundry Chilkoot Ti W/Ultegra Di2, Salsa Timberjack Ti, Cinelli Mash Work RandoCross Fun Time Machine, 1x9 XT Parts Hybrid, Co-Motion Cascadia, Specialized Langster, Phil Wood Apple VeloXS Frame (w/DA 7400), R+M Supercharger2 Rohloff, Habanero Ti 26

Mentioned: 54 Post(s)

Tagged: 0 Thread(s)

Quoted: 4330 Post(s)

Likes: 9,452

Liked 3,955 Times in 2,644 Posts

Quote:

Originally Posted by Eridl

Hi Clark,

I am honestly telling the truth. I put on the front brake and I am sure the bike somehow cracked at that point making it Imposible for me to put on the brakes, therefore falling on the side of the road.

The frame must have ended up breaking even more by the crash. I believe there must have been some problem with the frame. I paid my LBS to send the bike to trek for inspection. Trek came to its own conclusion. How many questions did they asked? Zero. Really, aren’t they curious to know how it happened? Clearly not. I am ok. I did not take the discount, just bought another frame, different brand.

I was expecting a different customer service experience. It is not nice ending up crashing, especially because there was a problem with the frame.

BTW, I do not have a rack to drive the bike, I place it in the back of my car

I posted my experience in this forum because I was very interested to hear all your comments. Thank you for sharing!

What happened before you just put on the front brake? A bike frame is not just going to suddenly crack like that from braking. Maybe a rim worn out would but not that part of the frame. It was in some sort of a frontal impact and maybe you didn't notice that crack but it didn't just appear from nowhere. Trek could see what happened and didn't need to ask questions and what questions would they ask? What questions would you want them to ask? The pictures tell the story or enough to determine what happened so what more needs to be asked? The Trek warranty department deals with this stuff on the regular so your bike isn't anything out of the ordinary.

It certainly is not nice crashing when your broken frame finally gives up the ghost. That is why with carbon especially but any bike frame of any material should be inspected after a crash or impact. Also regular cleaning of the bike can help quite a bit in finding cracks and issues like that.

. Luckily you are still alive and healthy and able to ride again!