Go Back  Bike Forums > News & Suggestions > Manufacturer, Retailer, Survey and Consumer Feedback
Reload this Page >

Avoid buying Canyon women sizes 2XS and 3XS in the US

Notices
Manufacturer, Retailer, Survey and Consumer Feedback As a manufacturer or retailer, do you want opinions and feedback on your products or services? Members, do you have an open letter to publish? Here's a place for both sides of the industry to communicate. Also, surveys and Student Data Colllection projects go in here.

Avoid buying Canyon women sizes 2XS and 3XS in the US

Old 09-16-19, 04:17 PM
  #1  
kevovalt
Newbie
Thread Starter
 
Join Date: Sep 2019
Posts: 1
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Angry Avoid buying Canyon women sizes 2XS and 3XS in the US

Got the Ultimate WMN CF SLX Disc 9.0 Team CSR and love it to pieces. However, turns out that smaller wheels on smaller frames are a great idea in theory but in reality, if you damage one, you won't be able to replace it in the US. Manufacturers that make 650b wheels for road bikes (as opposed to gravel bike, which are too wide) make them only OEM for Canyon (I talked to reps from Mavic, DT Swiss, etc.) and don't sell them to consumers in the US. And yet, Canyon refuses to provide any help in obtaining a new wheel from any of their suppliers. They claim it's not their problem and are ignoring my pleas. Until Canyon is willing to ask their suppliers to ship a wheel over so that their customers have a way to buy one, getting the 2XS or 3XS road bike is a risky proposition. You might end up with a very expensive bike hanging in your garage without a wheel.
kevovalt is offline  
Old 09-18-19, 10:42 AM
  #2  
OneIsAllYouNeed
Long-term wear tester
 
Join Date: Dec 2006
Location: Seacoast, NH
Posts: 690

Bikes: Cycles Chinook travel/gravel/family tandem, KHS CX200 road/gravel, Voodoo Agwe fixie commuter, Gunnar Sport travel/road, Motobecane Boris fatbike

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 213 Post(s)
Likes: 0
Liked 9 Times in 8 Posts
Sounds you could've gotten better customer service.
While you can't easily get an exact replacement wheel, a wheelbuilder could make something close for you. Available 650b road rims include Zipp 303, Light Bicycle AR36, Nextie NXT27GR45, DT Swiss RR481, Velocity Aileron, and Hed Belguim plus many wider or shallower rims. Depending on the nature of the damage to you original wheel, you should be able to re-use the hub ... or you might better off with a completely different wheel that's better suited to your use.
OneIsAllYouNeed is offline  
Old 09-18-19, 11:08 AM
  #3  
brianmcg123
Senior Member
 
brianmcg123's Avatar
 
Join Date: Oct 2002
Location: TN
Posts: 1,229
Mentioned: 7 Post(s)
Tagged: 0 Thread(s)
Quoted: 333 Post(s)
Liked 11 Times in 8 Posts
How did I know this was going to be a first time poster?

Last edited by brianmcg123; 09-18-19 at 11:11 AM.
brianmcg123 is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Hatchet
Classic & Vintage
11
04-06-18 09:47 AM
linberl
Folding Bikes
18
12-16-16 10:33 AM
kindrich
Hybrid Bicycles
6
09-19-14 09:21 AM
Unagidon
Mountain Biking
46
12-23-12 02:25 PM
JeffSG
Bicycle Mechanics
5
03-27-11 07:32 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.