IBobi

Yep that's just for mods.

IBobi

We have also removed the "like" date and the username rank from the Likes field; we've also reduced the height of the "likes" box.

IBRyan

We are currently working on this issue!

noglider 

@Siu Blue Wind, it hurts to receive criticism, but if you read it carefully, @carleton has given you information that the site could use and, in my view, should use. You don't have to pay him to take his advice. It's good advice. You've lost track of issues because you seem to be using just this thread for collecting feedback, and it seems you have no incident tracking or bug tracking system. He's spoken on some basics of user interface design which may not be obvious until you read it and consider it, so we can excuse you for not knowing. Well, maybe. But now you've read it, and I find it to be irrefutable. And you're acting as if he's insulted you? Come on. If you're not going to take his advice, at least thank him for it and consider using it later. As I said, I believe he is right in all of his points, and you're going off in wild directions without evidence of knowing any industry best practices. You don't have to act embarrassed, but I think you should start following industry practices as soon as you can rather than dismissing them as exotic or whatever.

carleton

Still fighting the good fight...

This screenshot illustrates what I mean about problems running waaaaay to many 3rd party scripts.

See the message at the top?

I have a fully updated, damn-near server class MacBook Pro (with 16GB of RAM), and Safari (version 12.1) is telling me that this text-only website is too taxing. The only time I have ever seen that message is when I've been watching live streaming video in 1080P...rarely.




This is a problem.

carleton

Here is proof:

The only websites I have open are this page and a YouTube video playing at 1080P (highest resolution):



This page is taking up 2 GIGABYTES of RAM while the YouTube video only 358MB. I've seen BF take 3GB of ram, but I didn't screenshot it.

Ask your devs why it takes 6x as much memory to render this text and image website than it takes to run 1080P videos

IBRyan

@hazetguy thanks and likes are the same thing on settings, yes.

carleton

Here is a screenshot from the developer console in Safari:



I left the page open for maybe 5-10 minutes and it accumulated 4,500 javascript errors...and counting. The error count just grew and grew and grew.

This happens in every user's browser. Authenticated or not.

This is why I use script blockers on this website. It filters out the javascript drama and keeps this website from using 3GB of RAM.

BillyD

Carleton . . . .

There's something wrong with your Mac, sir. I have a much older Mac, with a slower processor and half the Ram you have . . . and I have NEVER seen the message you have seen. And I view live streaming too, just this morning in fact. Not only that, I process huge 5+ Mb photos routinely on my machine using Photoshop CC and Lightroom CC opened simultaneously. And yes, I run Safari 12.1 also. Might run a little slow with the big files, but it never chokes.

So I don't know where your problems lie but it isn't in the BF software. And if it WAS there would be lots more complaints here about it, and there just aren't.




But here's the other issue, Carleton. Instead of trying to prove everybody else wrong and incompetent and unworthy, why don't you apply for an IT position at IB and see what you guys can work out together. Otherwise you're just bad-mouthing the Tech team and the staff here and hell, that's not the way to get what you want.

BillyD

Incorrect. If so, scores maybe hundreds of users would be complaining, including moi.

BillyD

I think you're out of line, my friend. You're jumping in at the tail end of a conversation slinging a lot of accusations and assumptions based, I BELIEVE, on a request from someone to come here and back him up. You have no idea of what she's knowledgeable about. And if you find his information irrefutable then, I'm sorry to say, it's you who is lacking in knowledge, because the only way to find something irrefutable is through rigorous testing. It's just someone's assumptions based on what appears to be a malfunctioning machine. But please cease with the personal negative remarks, they're totally unnecessary.

Siu Blue Wind

Thank you for commenting and I do appreciate your points... but theres a few things that you were not privvy to and that entailed the long conversations that he and I had regarding this over the course of time, starting from last year. He knows that I am grateful for what he's tried to help us with. As for the details about what I bolded up above, I'll keep that between him and I.

Siu Blue Wind

Of course not. I just feel like you are not liking it here any more.

carleton

Ah...the old, "It works for me (an Admin), so you (the customer) must be wrong." line. So, after all of that proof above about what I'm experiencing, it doesn't matter. It's my fault.

Got it.

Did you test when you logged out and didn't use your ad-free admin credentials?

Ask Siu or @IBobi if I've done that

Siu? @IBobi?

BillyD

Carlton, where are the scores of other BF users complaining about the problems you describe? Even a dozen users. I'll take five.

C'mon man, you're ignoring the obvious for some reason that is beyond *me*.

carleton

Bally, while I gather 5, will you ask your QA lead to chime in on this thread and see if (s)he can recreate this?

How many unique users ever reply to these "Update" threads. 5 total? 10? Out of thousands of users. Most just suffer in silence.

If this is how you guys run things, cool.

I come with "receipts" proving issues, and you call me a liar because others don't log into their developer console and take screenshots. Nice.

carleton

You can call me an a$$. But what you can't call me is wrong.

I know what the hell I'm doing and I've been doing it professionally at a high level for decades.

I love this site. I want it to be either the way it used to be or better. The past 2 years it's simply gotten worse with each update.

Not sure if you folks know, but I used to be a mod on this site and I quit because of other obligations. Would this feedback be better received if I had a blue star by my name again? If so, why? Do my words (and screenshots) not have strength enough to stand on their own?

Get it together, Admin crew.

Ban me if you like, that won't make you right.

Siu Blue Wind

Okay Carleton. Thank you for your input.

noglider 

OK sorry for referring to stuff I didn't know about. I still see a closed-mindedness to carleton's suggestions, an attitude of denial. One of the most annoying administrative responses is, "We've never heard that complaint before" as if that means it must not be a problem. The problem with this response is that you'll never believe a complaint the first time you hear it.

IBobi

What we try to do is determine if it's widespread. Generally if only one person is reporting something, unless that thing is a very seldom-used feature, it means the issue is on the user's side (browser).

Some of what Carleton mentioned is (or was, before we had a chance to fix it) an issue. We do not ignore issues. We try to reproduce them, and if we are unable to, and nobody else is reporting them, there's literally nothing else to be done. We always help members to try to debug their browsers and fix the issue.

The issue with Carleton's posts was that right in the midst of a significant 3-part software upgrade on the site, he constantly brought up issues not related to the update, as well as blanket criticism of how technical issues are handled. Sorry, but while we are in the middle of a software update, we don't need that, and we won't respond to it. We have limited resources, and need to stay on the ball.

With regard to ongoing technical issues, I don't believe there are any we have not acknowledged and responded to. If some things are still glitchy, we're working on them. Or we have made a response that they just work differently now. If there's something specific that's not working, anyone is welcome to mention it in this Support forum, and we'll reply to that too.

Thank you

Marcus_Ti

I tried to peruse the thread for a report....but this feature is not present on the BikeForums Mobile theme of the forum. Intentional? Bug? Tested on mobile theme on Android Kiwi Browser (fork of Chrome IIRC) on Android Pie, also tested on Firefox v66.0.3 64-bit on Linux. There simply is no "like" button present.

I do like the new mobile theme otherwise tho.

Siu Blue Wind

Did you try using "full site"? on mobile?

Flatballer

If that's the question, then the answer is "no, we didn't put that in the mobile version."

Why not just say that? Why not be precise in your update messaging to make it clear that not all features will be available on mobile? Or, if likes are suddenly so important, why not wait until you get it done in mobile too, since I'm guessing phones must be a decent sized chunk of your traffic, and if they're not, it's probably not a good thing, it's an indictment of your previous or current mobile platforms.

I remember back when I paid for the worst app I've ever purchased and got the BF phone app. It was essentially unusable, and as far as I know was abandoned eventually instead of being fixed.

Marcus_Ti

The button is there on full site on mobile

Rollfast

I had a similar problem with Firefox crashing a lot but it was a virus my malware app finally caught, not here.