Wow - Hammer Customer Service
#1
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Wow - Hammer Customer Service
I finally tried some hammer stuff - and liked it so I thought I would order some. This was my first order with them so they threw in some samples. I only ordered and was charged for the first four items on the list (FYI - not affiliated with Hammer in the least - first order, and I thought the customer service was above and beyond what I typically deal with
Here is what the sent:
HJH Hammer Gel Huckleberry (26 Srv) 1 0 19.95 19.95 19.95
HF Hammer Flask (5 Srv) 1 0 1.95 1.95 1.95
ELP Endurolyte Powder (150 Srv) 1 0 19.95 19.95 19.95
ELFM13 Endurolytes Fizz Mango 1 0 4.95 4.95 4.95
HPO Hammer Gel Orange (1 Srv) 1 0 1.40 0.00 0.00
HPT Hammer Gel Tropical (1 Srv) 1 0 1.40 0.00 0.00
HPA Hammer Gel Apple-Cinnamon 1 0 1.40 0.00 0.00
HL1 HEED Lemon-Lime (1 Srv) 1 0 1.95 0.00 0.00
PO1 Perpetuem Orange-Vanilla (1 Srv) 1 0 3.25 0.00 0.00
SE1 Sustained Energy (1 Srv) 1 0 3.25 0.00 0.00
RRC1 Recoverite Chocolate (1 Srv) 1 0 3.25 0.00 0.00
FBN Hammer Bar Coconut Cashew 1 0 2.50 0.00 0.00
ELS Endurolyte Samples (4 Cap) 1 0 1.05 0.00 0.00
NCP KIT: New Customer Packet 1 0 0.00 0.00 0.00
..MAG Magnet 1 0 0.00 0.00 0.00
..PUM Product Usage Manual - Red 1 0 1.00 0.00 0.00
..EN Endurance News 1 0 3.95 0.00 0.00
SV1 Soy Vanilla (1 Srv) 1 0 2.95 0.00 0.00
WC1 Whey Chocolate (1 Srv) 1 0 3.25 0.00 0.00
ELFG13 Endurolytes Fizz Grapefruit 1 0 4.95 0.00 0.00
HLWB Hammer Lips (WildBerry) 1 0 2.95 0.00 0.00
Comments: Dear Valued Client,
Welcome to the growing family of satisfied Hammer Nutrition customers! As a 'new' customer participant in the Referral Reward Program, we are pleased to inform you that a 15% referral discount has been applied to this, your initial order. The FREE samples to be included with your shipment are our way of saying 'Thank You' for your order and to promote expanded awareness and knowledge of our trusted products.
Thank you and Hammer on!
Here is what the sent:
HJH Hammer Gel Huckleberry (26 Srv) 1 0 19.95 19.95 19.95
HF Hammer Flask (5 Srv) 1 0 1.95 1.95 1.95
ELP Endurolyte Powder (150 Srv) 1 0 19.95 19.95 19.95
ELFM13 Endurolytes Fizz Mango 1 0 4.95 4.95 4.95
HPO Hammer Gel Orange (1 Srv) 1 0 1.40 0.00 0.00
HPT Hammer Gel Tropical (1 Srv) 1 0 1.40 0.00 0.00
HPA Hammer Gel Apple-Cinnamon 1 0 1.40 0.00 0.00
HL1 HEED Lemon-Lime (1 Srv) 1 0 1.95 0.00 0.00
PO1 Perpetuem Orange-Vanilla (1 Srv) 1 0 3.25 0.00 0.00
SE1 Sustained Energy (1 Srv) 1 0 3.25 0.00 0.00
RRC1 Recoverite Chocolate (1 Srv) 1 0 3.25 0.00 0.00
FBN Hammer Bar Coconut Cashew 1 0 2.50 0.00 0.00
ELS Endurolyte Samples (4 Cap) 1 0 1.05 0.00 0.00
NCP KIT: New Customer Packet 1 0 0.00 0.00 0.00
..MAG Magnet 1 0 0.00 0.00 0.00
..PUM Product Usage Manual - Red 1 0 1.00 0.00 0.00
..EN Endurance News 1 0 3.95 0.00 0.00
SV1 Soy Vanilla (1 Srv) 1 0 2.95 0.00 0.00
WC1 Whey Chocolate (1 Srv) 1 0 3.25 0.00 0.00
ELFG13 Endurolytes Fizz Grapefruit 1 0 4.95 0.00 0.00
HLWB Hammer Lips (WildBerry) 1 0 2.95 0.00 0.00
Comments: Dear Valued Client,
Welcome to the growing family of satisfied Hammer Nutrition customers! As a 'new' customer participant in the Referral Reward Program, we are pleased to inform you that a 15% referral discount has been applied to this, your initial order. The FREE samples to be included with your shipment are our way of saying 'Thank You' for your order and to promote expanded awareness and knowledge of our trusted products.
Thank you and Hammer on!
#3
Full Member
Thread Starter
It was a web order. I about crapped myself when I saw the shipping invoice, thinking I accidentally ordered a ton of stuff - then I read the bottom, and saw I was only charged for the first four items. I will definitely be ordering from them again.
#5
Full Member
Thread Starter
All but the first four (I ordered the bulk gel, flask, endurolyte powder and fizz). The final column for each item is what I was billed (it looked much neater on their invoice). It is pretty much a sample of everything they offer.
#7
Full Member
That happened to me on my first order. As a bonus, I also really like their products and find that they perform as advertised. Hammer is a sponsor of the race team that I joined, so I now get some pretty nice deals.
#8
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Yeah when you order from them for the first time they give you a lot of their products for free. Want you to sample a lot of their stuff hoping you order in bigger quantities in the future. Great products and customer service from Hammer.
#9
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Actually it happens to every new customer.
I have been an avid supporter for Hammer for year. Enough that when I call they go "whoa....that's a lot of refferal points." I'm a "clean conscious" kind of guy. I won't BS anyone because I have so much going on that I would never be able to remember a lie if I told it. Just easier to tell the truth all the time. Hammer does a great job. Both in regards to product as well as customer service.
I just put in an order a couple of weeks ago and even though it was all taken care of with referal points they STILL threw in some new stuff to try. They offered. I listened. I tried. Awesome.
They have lots of "fan bois" for sure, and I have always felt a little like a Shill, but honestly....they just can't be beat. I am so happy, to this day, that I found them.
I have been an avid supporter for Hammer for year. Enough that when I call they go "whoa....that's a lot of refferal points." I'm a "clean conscious" kind of guy. I won't BS anyone because I have so much going on that I would never be able to remember a lie if I told it. Just easier to tell the truth all the time. Hammer does a great job. Both in regards to product as well as customer service.
I just put in an order a couple of weeks ago and even though it was all taken care of with referal points they STILL threw in some new stuff to try. They offered. I listened. I tried. Awesome.
They have lots of "fan bois" for sure, and I have always felt a little like a Shill, but honestly....they just can't be beat. I am so happy, to this day, that I found them.
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#11
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I buy Hammer at my local Sports Basement store. Love the Fizz, but they make me belch if I use two tabs in a bottle. I like how they think. You purchase large enough containers that you are already happy with their products. So they sent you samples hoping you'll come back to buy more. Great marketing plan!
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I actually tried them for the first time after noticing (and using) the discount link in PSIMET's sig. My experience has been the same. Great product and lots of free samples. I haven't had to deal with their customer service department yet as my first three orders have been accurately fulfilled and promptly shipped. I am not 100% convinced of the effectiveness claims of some of their more esoteric products (and to be clear I haven't tried most of them), but the staples (Heed, Gel, Perpetuem, and Endurolytes) are money IMHO. YMMV
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