Kestrel warranty, now that Performance...
#1
Senior Member
Thread Starter
Join Date: Aug 2012
Location: Los Alamitos, Calif.
Posts: 2,475
Bikes: Canyon Endurace
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 1041 Post(s)
Liked 923 Times
in
540 Posts
Kestrel warranty, now that Performance...
I've been eyeing a Kestrel Legend SL (Ultegra) at my local Performance shop. The price is dropping and I've been playing around with the idea of picking it up. In light of the bankruptcy, is there any expectation as to getting warranty repair if needed? I understand Performance will not honor the warranty.
I probably already know that I'm SOL, I just wanted to ask.
I probably already know that I'm SOL, I just wanted to ask.
#2
Senior Member
Join Date: Oct 2018
Location: VA
Posts: 1,437
Bikes: SuperSix Evo | Revolt
Mentioned: 12 Post(s)
Tagged: 0 Thread(s)
Quoted: 733 Post(s)
Liked 815 Times
in
414 Posts
My understanding, having recently purchased a Fuji from Performance, is that the bike brands will still be intact, it's just the brick and mortar stores that are closing. Supposedly the warranties are still valid, but I have a feeling that making a claim without a store to work through is going to be difficult. I bought mine before all the bankruptcy stuff started, if I were shopping now, I'd probably get something else, but I would have ended up paying more for a 105 bike, instead of what I paid for Ultegra. That being said, I have about 1,500 miles on my Fuji and I'm very happy with it, so hopefully there will be no need to use the warranty.
#3
Senior Member
According to Bicycle Retailer, the brands that Performance has such as Fui, Kestrel, etc. are being auctioned off. If there are no buyers, they could go the way of the dinosaur.
#4
Senior Member
I'll be testing the waters of a frame replacement on my Kestrel RT1000. I took my bike to the LBS for new handlebar tape and a wheel truing and the mechanic discovered a small longitudinal crack in the seat tube. I'll be going through drawers to find my original 5 YO receipt and calling ASI / Performance on Monday. I tried to call the 800 customer service number on the Performance website but there's no answer. I was thinking of buying a new bike with the thought I would have 2 what was I thinking? Now I have to get a frame replaced or wait until next year since every mfr. of bikes only ever makes 2 bikes in the largest size and they get purchased in February. Oh well
#5
Sunshine
Join Date: Aug 2014
Location: Des Moines, IA
Posts: 16,614
Bikes: '18 class built steel roadbike, '19 Fairlight Secan, '88 Schwinn Premis , Black Mountain Cycles Monstercross V4, '89 Novara Trionfo
Mentioned: 123 Post(s)
Tagged: 0 Thread(s)
Quoted: 10964 Post(s)
Liked 7,491 Times
in
4,189 Posts
I'll be testing the waters of a frame replacement on my Kestrel RT1000. I took my bike to the LBS for new handlebar tape and a wheel truing and the mechanic discovered a small longitudinal crack in the seat tube. I'll be going through drawers to find my original 5 YO receipt and calling ASI / Performance on Monday. I tried to call the 800 customer service number on the Performance website but there's no answer. I was thinking of buying a new bike with the thought I would have 2 what was I thinking? Now I have to get a frame replaced or wait until next year since every mfr. of bikes only ever makes 2 bikes in the largest size and they get purchased in February. Oh well
#6
Junior Member
Join Date: Aug 2016
Posts: 100
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 46 Post(s)
Likes: 0
Liked 9 Times
in
8 Posts
I'll be testing the waters of a frame replacement on my Kestrel RT1000. I took my bike to the LBS for new handlebar tape and a wheel truing and the mechanic discovered a small longitudinal crack in the seat tube. I'll be going through drawers to find my original 5 YO receipt and calling ASI / Performance on Monday. I tried to call the 800 customer service number on the Performance website but there's no answer. I was thinking of buying a new bike with the thought I would have 2 what was I thinking? Now I have to get a frame replaced or wait until next year since every mfr. of bikes only ever makes 2 bikes in the largest size and they get purchased in February. Oh well
John
Thread
Thread Starter
Forum
Replies
Last Post
dd123
Road Cycling
9
07-28-14 02:37 PM
isuckatbiking
Road Cycling
36
06-23-14 06:55 AM