Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

Carbon fork - thru axle ripped out on brand new bike?

Notices
Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

Carbon fork - thru axle ripped out on brand new bike?

Old 05-11-20, 04:06 PM
  #26  
stin
Newbie
Thread Starter
 
Join Date: May 2020
Posts: 2
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
OP Here.

Customer service sent a massive reply, stating that neither the bent chainring, bent rotor or cracked fork was a problem.

The fork is not cracked, you are simply seeing the seam from the thru axle nut that is bonded in the fork
I'll be opening a payment dispute.....

Thanks for your input.
stin is offline  
Old 05-11-20, 04:27 PM
  #27  
shelbyfv
Senior Member
 
shelbyfv's Avatar
 
Join Date: Jun 2007
Posts: 6,610
Mentioned: 27 Post(s)
Tagged: 0 Thread(s)
Quoted: 1585 Post(s)
Liked 805 Times in 485 Posts
They are probably right about the fork. All carbon forks just have the nut glued into a hole in the fork, AFAIK. Obviously some do a nicer job of tidying up. Nevertheless, you'll probably never be happy with it, may as well return it.
shelbyfv is offline  
Likes For shelbyfv:
Old 05-11-20, 04:35 PM
  #28  
Bah Humbug
runner
 
Bah Humbug's Avatar
 
Join Date: Apr 2009
Location: Austin
Posts: 15,308

Bikes: S1, R2, P2

Mentioned: 115 Post(s)
Tagged: 1 Thread(s)
Quoted: 5201 Post(s)
Liked 1,067 Times in 585 Posts
Whelp, this thread is curing me of any thought of jumping for one of their "great deals".
Bah Humbug is offline  
Likes For Bah Humbug:
Old 05-11-20, 04:41 PM
  #29  
Tacoenthusiast
Senior Member
 
Join Date: Mar 2020
Posts: 232
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 127 Post(s)
Liked 215 Times in 82 Posts
YOU KNOW HOW MUCH PEOPLE PAY FOR OBLONG CHAIN RINGS? YOU GOT A GREAT DEAL AND ARE LUCKY YOUR CHAINRING IS OBLONG


lololol great customer service
Tacoenthusiast is offline  
Old 05-11-20, 04:48 PM
  #30  
datlas 
Beyond Bogus
 
datlas's Avatar
 
Join Date: Dec 2007
Location: Malvern, PA (20 miles West of Philly)
Posts: 32,103

Bikes: 1986 Alpine (steel road bike), 2009 Ti Habenero, 2013 Specialized Roubaix

Mentioned: 453 Post(s)
Tagged: 2 Thread(s)
Quoted: 11983 Post(s)
Liked 1,283 Times in 708 Posts
Originally Posted by Bah Humbug View Post
Whelp, this thread is curing me of any thought of jumping for one of their "great deals".
But...But...you could be missing out on the DEAL OF THE CENTURY!!!

#BDCopy
__________________
Originally Posted by rjones28 View Post
Addiction is all about class.
datlas is offline  
Old 05-11-20, 05:21 PM
  #31  
Bah Humbug
runner
 
Bah Humbug's Avatar
 
Join Date: Apr 2009
Location: Austin
Posts: 15,308

Bikes: S1, R2, P2

Mentioned: 115 Post(s)
Tagged: 1 Thread(s)
Quoted: 5201 Post(s)
Liked 1,067 Times in 585 Posts
Originally Posted by datlas View Post
But...But...you could be missing out on the DEAL OF THE CENTURY!!!

#BDCopy
Shill.

Bah Humbug is offline  
Old 05-11-20, 05:31 PM
  #32  
seypat
Senior Member
 
Join Date: Oct 2010
Posts: 4,945
Mentioned: 58 Post(s)
Tagged: 0 Thread(s)
Quoted: 1506 Post(s)
Liked 395 Times in 283 Posts
If you look at the large pic on the BD site, that could be a bonding seam, but, but, it certainly doesn't have paint flicking off like the OP's. Looks like a problem.

https://www.bikesdirect.com/products/...rance-road.htm

seypat is offline  
Old 05-11-20, 06:14 PM
  #33  
CliffordK
Senior Member
 
CliffordK's Avatar
 
Join Date: Nov 2014
Location: Eugene, Oregon, USA
Posts: 24,465
Mentioned: 193 Post(s)
Tagged: 0 Thread(s)
Quoted: 11373 Post(s)
Liked 886 Times in 692 Posts
Originally Posted by seypat View Post
If you look at the large pic on the BD site, that could be a bonding seam, but, but, it certainly doesn't have paint flicking off like the OP's. Looks like a problem.
I assume the bike has either aluminum or steel dropouts that extend up into the fork somehow. An X-Ray or Ultrasound might give some idea of the structure. However, perhaps there would also be a low-tech method such as using a tap test to try to divine out borders of material composition.
CliffordK is offline  
Old 05-11-20, 06:23 PM
  #34  
Bah Humbug
runner
 
Bah Humbug's Avatar
 
Join Date: Apr 2009
Location: Austin
Posts: 15,308

Bikes: S1, R2, P2

Mentioned: 115 Post(s)
Tagged: 1 Thread(s)
Quoted: 5201 Post(s)
Liked 1,067 Times in 585 Posts
Also, if a bent chainring is "acceptable", it puts paid to the popular notion (which most people don't seem to actually follow up on) that the bike is the price of a groupset and you get the frame and finish kit "free".
Bah Humbug is offline  
Old 05-11-20, 07:36 PM
  #35  
Greiselman
longtime noob
 
Greiselman's Avatar
 
Join Date: Jul 2005
Location: Denver, CO
Posts: 95

Bikes: 2018 Trek Domane SL 6 // 1999 Trek 5000 // Burley Encore X

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 22 Post(s)
Liked 13 Times in 7 Posts
Bikes Direct's website is... something else. Ooof.
Greiselman is offline  
Old 05-11-20, 07:53 PM
  #36  
SethAZ 
Senior Member
 
SethAZ's Avatar
 
Join Date: Oct 2013
Posts: 1,394

Bikes: 2018 Lynskey R260, 2005 Diamondback 29er, 2003 Trek 2300

Mentioned: 18 Post(s)
Tagged: 0 Thread(s)
Quoted: 561 Post(s)
Liked 322 Times in 177 Posts
Originally Posted by seypat View Post
If you look at the large pic on the BD site, that could be a bonding seam, but, but, it certainly doesn't have paint flicking off like the OP's. Looks like a problem.
I've wondered if it couldn't be just an example of a horrendous masking job by someone applying the initial coats of paint and not wanting to get it into the axle hole. Still, whether it's that or an actual structural problem it looks like crap and isn't what I would accept from a brand-new frame.
SethAZ is offline  
Old 05-11-20, 07:57 PM
  #37  
wgscott
Occam's Rotor
 
wgscott's Avatar
 
Join Date: Jul 2013
Posts: 6,056
Mentioned: 61 Post(s)
Tagged: 0 Thread(s)
Quoted: 2366 Post(s)
Liked 1,190 Times in 620 Posts
It looks like someone over-tightened the bolt. It might be worth taking the wheel off and inspecting the rest of the fork. Or just dispute the charge and send it back.

A bent rotor should be replaced, no questions asked. They shouldn't tell you it isn't a problem.

I suspect you won't be the first person who sent this bike back to them. (Not this model. This bike.)
wgscott is offline  
Old 05-11-20, 08:03 PM
  #38  
mstateglfr 
Sunshine
 
mstateglfr's Avatar
 
Join Date: Aug 2014
Location: Des Moines, IA
Posts: 10,297

Bikes: '18 class built steel roadbike, '19 Fairlight Secan, '87 Schwinn Prelude, Black Mountain Cycles Monstercross V4, '89 Novara Trionfo, '18 Diamondback Syncr

Mentioned: 92 Post(s)
Tagged: 0 Thread(s)
Quoted: 4013 Post(s)
Liked 978 Times in 630 Posts
Originally Posted by stin View Post
OP Here.

Customer service sent a massive reply, stating that neither the bent chainring, bent rotor or cracked fork was a problem.



I'll be opening a payment dispute.....

Thanks for your input.
Even if the fork is safe, its poorly finished and paint is already separated and chipping off.

I've built up 4 of the diamondback century models for friends/coworkers and none had this issue. oh, and a raleigh was built too, that also didn't have the issue(same company back then). I know for sure as I trued rotors and showed each person how to install thru axles, so this would have been easily seen.

BD's sister website bikeisland is for this very issue. They have tons of bikes listed there that are 'scratched on the dropouts'. Just return it so it can go to the island.
mstateglfr is offline  
Old 05-11-20, 08:05 PM
  #39  
lykbutta
Member
 
Join Date: May 2020
Posts: 34
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 20 Post(s)
Liked 17 Times in 8 Posts
Man. All of this is unacceptable brand new. I took delivery of my new GIANT today and went over it with a fine tooth comb. No way man. Send it back.
lykbutta is offline  
Old 05-11-20, 08:13 PM
  #40  
mstateglfr 
Sunshine
 
mstateglfr's Avatar
 
Join Date: Aug 2014
Location: Des Moines, IA
Posts: 10,297

Bikes: '18 class built steel roadbike, '19 Fairlight Secan, '87 Schwinn Prelude, Black Mountain Cycles Monstercross V4, '89 Novara Trionfo, '18 Diamondback Syncr

Mentioned: 92 Post(s)
Tagged: 0 Thread(s)
Quoted: 4013 Post(s)
Liked 978 Times in 630 Posts
Originally Posted by procrit View Post
I would stay far away from bikes direct. Their frames are garbage.
this isn't a BD frame. Its a Dback frame. BD will buy up old stock of other brands(fuji, kestrel, etc) and sell them too.
mstateglfr is offline  
Old 05-11-20, 09:15 PM
  #41  
Seattle Forrest
Senior Member
 
Seattle Forrest's Avatar
 
Join Date: Mar 2010
Location: Seattle, WA
Posts: 21,142
Mentioned: 67 Post(s)
Tagged: 0 Thread(s)
Quoted: 11858 Post(s)
Liked 3,161 Times in 1,781 Posts
Even if it's 100% safe, the resale value of that fork is $0, and while it's in the bike, the whole thing is pretty close to 0 too. Send it back.
Seattle Forrest is offline  
Old 05-12-20, 06:18 AM
  #42  
eduskator
Senior Member
 
eduskator's Avatar
 
Join Date: Aug 2019
Location: Québec, Canada
Posts: 707

Bikes: TCR Advanced Pro 0 Disc

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 321 Post(s)
Liked 148 Times in 116 Posts
Originally Posted by stin View Post
OP Here.

Customer service sent a massive reply, stating that neither the bent chainring, bent rotor or cracked fork was a problem.



I'll be opening a payment dispute.....

Thanks for your input.
It could just be the case. That's what I initially thought. Then I saw the purchase price (650$) and to be honest, I wouldn't be surprised it this was due to low-quality paint job.
Originally Posted by lykbutta View Post
Man. All of this is unacceptable brand new. I took delivery of my new GIANT today and went over it with a fine tooth comb. No way man. Send it back.
But you probably paid 3-4x what he paid, right? I'm not saying that a 650$ bike should have flaws, but you know...

Last edited by eduskator; 05-12-20 at 06:22 AM.
eduskator is offline  
Old 05-12-20, 07:41 AM
  #43  
topflightpro
Senior Member
 
topflightpro's Avatar
 
Join Date: Jul 2007
Posts: 6,846
Mentioned: 54 Post(s)
Tagged: 0 Thread(s)
Quoted: 1516 Post(s)
Liked 237 Times in 158 Posts
To me, it always looked like a finish issue at the thru-axle, which is why I suggested removing the wheel, inserting the TA and seeing if you could move it or if it remained locked in place. (Someone else also suggested this, and even suggested threading from the outside in to see if it moves.) If it doesn't move, it's fine.

How bad is the rotor bent? Is it taco'd or just lighly bent and rubbing? I ask because rotors bend or warp pretty easily. So, that is not an unexpected issue, and you can buy tools for bending them back.

The one thing that concerns me is the bent chainring. I'm still unclear how that happened, and I'd like to see pics of it.
topflightpro is offline  
Old 05-13-20, 08:37 AM
  #44  
merlinextraligh
pan y agua
 
merlinextraligh's Avatar
 
Join Date: Aug 2005
Location: Jacksonville
Posts: 30,525

Bikes: Wilier Zero 7; Merlin Extralight; Co-Motion Robusta; Schwinn Paramount; Motobecane Phantom Cross; Cervelo P2; Motebecane Ti Fly 29er; Calfee Dragonfly Tandem

Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 988 Post(s)
Liked 115 Times in 66 Posts
Originally Posted by Bah Humbug View Post
Whelp, this thread is curing me of any thought of jumping for one of their "great deals".
My experience with BD has been quite good. I bought a Motebecane Phantom Cross, an aluminum frame cross bike with full Ultegra for $700, and a titanium Motebecanne mountain bike with XT for $1900. Both bikes have limitations. BD cuts corners on non group set components, and I’ve upgraded a few things. But I’ve successfully raced both bikes, and avoided spending a lot of money on bikes that I only use occasionally.

i think with BD you get what you pay for. And in this instance, $699 today is pretty much a bottom end road bike.

Not a big deal to straighten a chain ring, or straighten or replace a rotor.

The fork is admittedly a worry, but until someone with some expertise inspects it in person, it’s impossible to know whether the issue is more than cosmetic.

The BD proposition is that you give up a lot of customer service, and accept some trade offs for a very cheap price.

Personally, I’d get the fork inspected. If it’s only cosmetic, I’d go enjoy the bike. If there is a real issue in how the nut is bonded in the fork, then I’d raise hell with BD, and dispute it with the credit card company if they didn’t resolve it.
__________________
You could fall off a cliff and die.
You could get lost and die.
You could hit a tree and die.
OR YOU COULD STAY HOME AND FALL OFF THE COUCH AND DIE.
merlinextraligh is offline  
Old 05-13-20, 08:41 AM
  #45  
merlinextraligh
pan y agua
 
merlinextraligh's Avatar
 
Join Date: Aug 2005
Location: Jacksonville
Posts: 30,525

Bikes: Wilier Zero 7; Merlin Extralight; Co-Motion Robusta; Schwinn Paramount; Motobecane Phantom Cross; Cervelo P2; Motebecane Ti Fly 29er; Calfee Dragonfly Tandem

Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 988 Post(s)
Liked 115 Times in 66 Posts
Originally Posted by topflightpro View Post

The one thing that concerns me is the bent chainring. I'm still unclear how that happened, and I'd like to see pics of it.
Chainrings have gotten better, but back in the day, it wasn’t unusual for a chain ring to get bent, and you just straightened it with an adjustable wrench as a lever.

OP could likely do that to his chain ring.
__________________
You could fall off a cliff and die.
You could get lost and die.
You could hit a tree and die.
OR YOU COULD STAY HOME AND FALL OFF THE COUCH AND DIE.
merlinextraligh is offline  
Old 05-13-20, 09:13 AM
  #46  
msu2001la
Senior Member
 
msu2001la's Avatar
 
Join Date: Mar 2006
Location: Midwest
Posts: 600
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 160 Post(s)
Liked 47 Times in 35 Posts
Originally Posted by merlinextraligh View Post
Chainrings have gotten better, but back in the day, it wasn’t unusual for a chain ring to get bent, and you just straightened it with an adjustable wrench as a lever.

OP could likely do that to his chain ring.
Would you accept a brand new bike that required you to bend the chain ring with a wrench so that it could be ridden? I wouldn't. $650 may be pocket change for many on this forum, but it's still a lot of money to pay for something that has clearly been damaged during shipping.

I feel like I'm taking crazy pills reading this thread. Even if the fork is just a sloppy paint finish, I would still be initiating a return with Bikes Direct over the chain ring and rotor issues if they are both really "bent" or "warped" as the OP described. It might take a few emails or phone calls to make this happen, but I'd be shocked if they just said "tough, it's your problem now... grab a wrench and bend it back".
msu2001la is offline  
Old 05-13-20, 09:18 AM
  #47  
msu2001la
Senior Member
 
msu2001la's Avatar
 
Join Date: Mar 2006
Location: Midwest
Posts: 600
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 160 Post(s)
Liked 47 Times in 35 Posts
Also FWIW I have a friend who bought a CX bike on Bikes Direct years ago. It arrived with a bent rear derailleur hanger and a rear wheel that needed truing.

Neither are complicated fixes for a shop. Bikes Direct offered to either provide a credit for him to take the bike to a shop and get it fixed, or the option to return and they would send a new bike. He chose to return, even though I think he had to pay return shipping costs, but they sent him a new bike (no issues) within a week, and later refunded his shipping costs.
msu2001la is offline  
Old 05-13-20, 11:16 AM
  #48  
eduskator
Senior Member
 
eduskator's Avatar
 
Join Date: Aug 2019
Location: Québec, Canada
Posts: 707

Bikes: TCR Advanced Pro 0 Disc

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 321 Post(s)
Liked 148 Times in 116 Posts
Originally Posted by msu2001la View Post
Also FWIW I have a friend who bought a CX bike on Bikes Direct years ago. It arrived with a bent rear derailleur hanger and a rear wheel that needed truing.

Neither are complicated fixes for a shop. Bikes Direct offered to either provide a credit for him to take the bike to a shop and get it fixed, or the option to return and they would send a new bike. He chose to return, even though I think he had to pay return shipping costs, but they sent him a new bike (no issues) within a week, and later refunded his shipping costs.
This company sucks. A client should never have to pay out for returning a damaged good he purchased new.
eduskator is offline  
Old 05-13-20, 07:30 PM
  #49  
GeneO
Senior Member
 
GeneO's Avatar
 
Join Date: May 2010
Location: midwest
Posts: 2,424

Bikes: 2018 Roubaix Expert Di2, 2016 Diverge Expert X1

Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 455 Post(s)
Liked 93 Times in 64 Posts
Originally Posted by eduskator View Post
This company sucks. A client should never have to pay out for returning a damaged good he purchased new.
??? Said they refunded his shipping costs.
GeneO is offline  
Old 05-13-20, 08:25 PM
  #50  
procrit
carbon is too light
 
procrit's Avatar
 
Join Date: Jul 2008
Location: Texas
Posts: 1,035

Bikes: Yes.

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 41 Post(s)
Liked 61 Times in 33 Posts
Originally Posted by mstateglfr View Post
this isn't a BD frame. Its a Dback frame. BD will buy up old stock of other brands(fuji, kestrel, etc) and sell them too.
I still wouldn't buy from them from just the customer service and quality control standpoint. Either you stand by your products or you don't. Clearly they don't and will keep sending out the "overstocks", which I read as factory blems or problem frames that didn't make the cut for the retail bike shops.
procrit is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.