Carbon fork - thru axle ripped out on brand new bike?
05-14-20, 05:49 AM
#51
Senior Member
Odd Response
I have bought plenty of BD bikes at under $1000.
Overall BD has treated me very well. If parts are not right they just send out a replacement.
Maybe as its a DB they dont have said parts?
Overall BD has treated me very well. If parts are not right they just send out a replacement.
Maybe as its a DB they dont have said parts?
05-14-20, 06:08 AM
#52
pan y agua
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Would you accept a brand new bike that required you to bend the chain ring with a wrench so that it could be ridden? I wouldn't. $650 may be pocket change for many on this forum, but it's still a lot of money to pay for something that has clearly been damaged during shipping.
I feel like I'm taking crazy pills reading this thread. Even if the fork is just a sloppy paint finish, I would still be initiating a return with Bikes Direct over the chain ring and rotor issues if they are both really "bent" or "warped" as the OP described. It might take a few emails or phone calls to make this happen, but I'd be shocked if they just said "tough, it's your problem now... grab a wrench and bend it back".
I feel like I'm taking crazy pills reading this thread. Even if the fork is just a sloppy paint finish, I would still be initiating a return with Bikes Direct over the chain ring and rotor issues if they are both really "bent" or "warped" as the OP described. It might take a few emails or phone calls to make this happen, but I'd be shocked if they just said "tough, it's your problem now... grab a wrench and bend it back".
With BD you’re getting seconds, leftovers, closeouts, and cobbled together stuff of questionable lineage, and little to no service. That’s the trade off for paying dramatically less.
And it’s the reason that I think that BD works best for people who 1) know their fit, 2) can turn a wrench themselves, and 3) have enough knowledge about bikes to recognize the good and bad of how a bike is spec’d out.
Again, with BD you get what you pay for. If you want more, don’t buy from BD
__________________
You could fall off a cliff and die.
You could get lost and die.
You could hit a tree and die.
OR YOU COULD STAY HOME AND FALL OFF THE COUCH AND DIE.
You could fall off a cliff and die.
You could get lost and die.
You could hit a tree and die.
OR YOU COULD STAY HOME AND FALL OFF THE COUCH AND DIE.
05-14-20, 06:18 AM
#53
pan y agua
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I still wouldn't buy from them from just the customer service and quality control standpoint. Either you stand by your products or you don't. Clearly they don't and will keep sending out the "overstocks", which I read as factory blems or problem frames that didn't make the cut for the retail bike shops.
Personally, I think the Motebecanne branded stuff may be a better value. Those bikes are just generic Asian frames made for BD, that BD slaps an old name on, which the French company Motobecanne let their US trademark lapse on.
I totally get why you, and many others wouldn’t buy from BD for the reasons you state. Others who are looking for a cheap deal may reasonably decide to accept blemished.
The problem arises when someone buys from BD expecting a bike that is the same as the brand new fancy name brand bike in the LBS, even though they’re paying a fraction of the price.
__________________
You could fall off a cliff and die.
You could get lost and die.
You could hit a tree and die.
OR YOU COULD STAY HOME AND FALL OFF THE COUCH AND DIE.
You could fall off a cliff and die.
You could get lost and die.
You could hit a tree and die.
OR YOU COULD STAY HOME AND FALL OFF THE COUCH AND DIE.
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05-14-20, 06:41 AM
#54
Senior Member
Are LBSs on average that much better?
05-14-20, 07:41 AM
#55
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A lot of this may not be important to more experienced cyclists, and those that can do their own work. Others may place a high value on these.
As for the bike, buy a name brand bike from an LBS, and you get a current bike, with up to date, we’ll speced components, and a frame engineered, tested, and backed by a reputable company.
Most BD bikes are cobbled together with a mishmash of components. Tires, rims, seats, handlebars, etc are often cheap stuff to cut corners. And the “Utegra level” bike may only have an Ultegra rear derailleur, with a 105 front, and off brand brakes and cranks.
So there’s a difference. The question is what’s important to you and how much it’s worth.
__________________
You could fall off a cliff and die.
You could get lost and die.
You could hit a tree and die.
OR YOU COULD STAY HOME AND FALL OFF THE COUCH AND DIE.
You could fall off a cliff and die.
You could get lost and die.
You could hit a tree and die.
OR YOU COULD STAY HOME AND FALL OFF THE COUCH AND DIE.
Last edited by merlinextraligh; 05-14-20 at 07:46 AM.
05-14-20, 11:23 AM
#56
Senior Member
Fair enough
If your lbs does all of that for you for free if your a new customer spending $600 then that's a great lbs.
I just know that the ones in my area are just way too busy to spend that amount of time on a purchase which I'm guessing nets them maybe $50 to$100 Max. They'll do all the stuff that you mentioned but always at a price. In fact I'm pretty sure that's the way they work. They sell bikes at a small margin and count on making a profit on the service.
But to the op. Bikesdirect has a 100% satisfaction guarantee so I would just take them up on that.
I just know that the ones in my area are just way too busy to spend that amount of time on a purchase which I'm guessing nets them maybe $50 to$100 Max. They'll do all the stuff that you mentioned but always at a price. In fact I'm pretty sure that's the way they work. They sell bikes at a small margin and count on making a profit on the service.
But to the op. Bikesdirect has a 100% satisfaction guarantee so I would just take them up on that.
there are a number of differences buying from your LBS. One, you can test ride the bike. Two, you wouldn’t risk getting parts beat up in shipping, Three, most LBS’s will swap out parts for fit, or for comfort(such as seats) Four, most give free tuneups after the bike is broken in, Five, they can offer expertise in selecting what bike you need, as opposed to what bike you think you want.
A lot of this may not be important to more experienced cyclists, and those that can do their own work. Others may place a high value on these.
As for the bike, buy a name brand bike from an LBS, and you get a current bike, with up to date, we’ll speced components, and a frame engineered, tested, and backed by a reputable company.
Most BD bikes are cobbled together with a mishmash of components. Tires, rims, seats, handlebars, etc are often cheap stuff to cut corners. And the “Utegra level” bike may only have an Ultegra rear derailleur, with a 105 front, and off brand brakes and cranks.
So there’s a difference. The question is what’s important to you and how much it’s worth.
A lot of this may not be important to more experienced cyclists, and those that can do their own work. Others may place a high value on these.
As for the bike, buy a name brand bike from an LBS, and you get a current bike, with up to date, we’ll speced components, and a frame engineered, tested, and backed by a reputable company.
Most BD bikes are cobbled together with a mishmash of components. Tires, rims, seats, handlebars, etc are often cheap stuff to cut corners. And the “Utegra level” bike may only have an Ultegra rear derailleur, with a 105 front, and off brand brakes and cranks.
So there’s a difference. The question is what’s important to you and how much it’s worth.
05-14-20, 11:54 AM
#57
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As for the bike, buy a name brand bike from an LBS, and you get a current bike, with up to date, we’ll speced components, and a frame engineered, tested, and backed by a reputable company.
Most BD bikes are cobbled together with a mishmash of components. Tires, rims, seats, handlebars, etc are often cheap stuff to cut corners. And the “Utegra level” bike may only have an Ultegra rear derailleur, with a 105 front, and off brand brakes and cranks.
Most BD bikes are cobbled together with a mishmash of components. Tires, rims, seats, handlebars, etc are often cheap stuff to cut corners. And the “Utegra level” bike may only have an Ultegra rear derailleur, with a 105 front, and off brand brakes and cranks.
05-14-20, 01:14 PM
#58
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I think the subject was 'you get what you pay for'.. the BD $600 bike wouldn't exist at the the LBS -- probably a "compare at $1200" (ie. LBS equivalent).
05-14-20, 02:19 PM
#59
Senior Member
Nice way to look at how much an LBS is Worth?
Very nice point. So we all agree that BD bikes are cheaper than anything you find in an LBS. So the price differential on a BD bike and its hypothetical LBS twin is what we expect to get in way of service from an LBS
I like it but unfortunately finding that hypothetical exact twin is going to be hard and BD MSRP is all BS. That bike was never $1199 at an LBS. At most $800 so $150 of service is expected? Is that your point.
I like it but unfortunately finding that hypothetical exact twin is going to be hard and BD MSRP is all BS. That bike was never $1199 at an LBS. At most $800 so $150 of service is expected? Is that your point.
05-15-20, 07:08 AM
#60
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If your lbs does all of that for you for free if your a new customer spending $600 then that's a great lbs.
I just know that the ones in my area are just way too busy to spend that amount of time on a purchase which I'm guessing nets them maybe $50 to$100 Max. They'll do all the stuff that you mentioned but always at a price. In fact I'm pretty sure that's the way they work. They sell bikes at a small margin and count on making a profit on the service.
But to the op. Bikesdirect has a 100% satisfaction guarantee so I would just take them up on that.
I just know that the ones in my area are just way too busy to spend that amount of time on a purchase which I'm guessing nets them maybe $50 to$100 Max. They'll do all the stuff that you mentioned but always at a price. In fact I'm pretty sure that's the way they work. They sell bikes at a small margin and count on making a profit on the service.
But to the op. Bikesdirect has a 100% satisfaction guarantee so I would just take them up on that.
