Wabi customer service
#1
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Wabi customer service
Anybody have the inside scoop on what's going on at wabi lately?
I notice they took the customer service IM chat feature off their website. Ive been trying to reach them for a week via email and haven't heard back. Makes me wonder if somethings up at wabi.
I notice they took the customer service IM chat feature off their website. Ive been trying to reach them for a week via email and haven't heard back. Makes me wonder if somethings up at wabi.
#3
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The original owner sold the company a while ago to new ownership. From what I've heard on various forums the customer service and quality has dropped since change in ownership. But I haven't dealt with them directly just read other people's complaints
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richard snook do still step in when the customer service guys are clueless, he he
#7
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I've had good response from the new owners, but the last time I talked with them was well over a year ago. I would try to call them. Richard was especially good though and yes, I think he still consults if they have questions. I used to work with him many many years ago in a shop in Charlotte. Good guy.
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re:wabi
Calling them is your best bet. I've chatted with them several times and have never felt confident they had a clue wtf they were doing. The Richard designed frames are good though.
I think they really missed the boat in marketing the Thunder though, which could have been massive for them. It can take huge tires, has Canti's, rack and fender mounts and double bottle cages. It's like a surly wet dream.
#12
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Thread Starter
Yeah so I just talked to Curtis at Wabi yesterday. Apparently they are just really swamped right now. Makes sense I guess with the shipments of new 2019 specials and stuff, probably a lot of back orders to fill.
Anyway false alarm.
(and about Zach, lay off the dude. I dont always agree with 100% of his content but its nice to have some fixed gear specific cycling content on youtube. Besides hes always been all gushy about wabi, even before they sponsored him if I recall.)
Anyway false alarm.
(and about Zach, lay off the dude. I dont always agree with 100% of his content but its nice to have some fixed gear specific cycling content on youtube. Besides hes always been all gushy about wabi, even before they sponsored him if I recall.)
#13
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Yeah so I just talked to Curtis at Wabi yesterday. Apparently they are just really swamped right now. Makes sense I guess with the shipments of new 2019 specials and stuff, probably a lot of back orders to fill.
Anyway false alarm.
(and about Zach, lay off the dude. I dont always agree with 100% of his content but its nice to have some fixed gear specific cycling content on youtube. Besides hes always been all gushy about wabi, even before they sponsored him if I recall.)
Anyway false alarm.
(and about Zach, lay off the dude. I dont always agree with 100% of his content but its nice to have some fixed gear specific cycling content on youtube. Besides hes always been all gushy about wabi, even before they sponsored him if I recall.)
#14
Senior Member
I have been amazed by Curtis and the whole team at Wabi. Their customer service exceeds any company I've dealt with in any industry except maybe Brunswick bowling.
#15
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Thread Starter
Seems I may have been mistaken about their chat feature too...
I was just on their site a second ago and it was up.
My experience with wabi customer service has always been awesome so I'm glad nothing fishy is going on.
I was just on their site a second ago and it was up.
My experience with wabi customer service has always been awesome so I'm glad nothing fishy is going on.
#16
ABQ
Something changed at Wabi. They've moved ops to Aurora, CO. Are the same people involved who bought the company from Richard, or is this new ownership again? Guess the Tulsa thing didn't work out?
#17
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Walmart bought Wabi.
-Tim-
-Tim-
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