Monstermash

It wasn't an outsourced company. It was Scott Corporate in the U.S. I called and I spoke with their customer service supervisor. So I guess not some flunkie at minimum wage.

fietsbob

That a large % of jobs in the Retail US Bicycle industry. Minimum wage.. or only a bit More if where they are is really expensive,

then it spends like sub Minimum after the rent sucks up most of it. ..

Wanderer

Yep, over 2000 views means they have already lost some sales.

dual650c

Dunno (really!) why I want to post again in this thread... but... here goes.

2 personal experience-based stories.

IF you really want to get Scott involved in any fashion, do what I did way back in the 70's go to the CEO/President with a registered letter. I wanted to be sure that a certain Delta Airlines stewardess was recognized for her above-the-call service on a horrific flight. A mouthy passenger really abused her during a rough-air flight and she kept her cool and was apologetic to all other passengers for his rude behavior. I was returning from basic training and decided that I'd write the CEO to commend her on her attitude, actions and service. Believe it or not, I got a letter back from the CEO thanking me for the letter, referencing specific things I said in it and enclosing two round-trip vouchers for US-domestic flights. Okay, this wasn'ta complaint but a commendation. But the point is it got the attention I wanted.

2nd story. Same method - a registered letter to the CEO. Had an issue with a Walmart purchase. Totally unsatisfied with the store's customer service response, I escalated it to the store manager. Still unsatisfied AND more perturbed than ever, I wrote Walmart's CEO and enclosed pictures, copies of the receipt, and a written denial by customer service (it was a warranty with a guaranteed replacement issue). Two weeks later, I get a call from Walmart corporate - an actual phone call! - telling me to go to the store and speak to the manager again. I did. He apologized to me in front of other people (the customer service people who initially refused the replacement) and handed me a new-in-box replacement item. He also told me that if this unit had a problem, to call him personally and if I still was not satisfied to call a specific number at corporate Walmart HQ. Not Walmart's finest hour all around but ultimately they wound up with a satisfied, if not totally happy because of the aggravation, customer. Cost to me - a bit of time and the cost of the registered/receipt required letter.

Couldn't hurt to try. Phone calls are too easy to "mentally ignore". Actual mail requires actual action - even if the letter goes to the trash. (Then again, you'd have the signed for mail receipt if you want to continue to play this game.)

AlmostTrick

^^^Well, dual's post clinched it. No Scott bikes for me... From now on it'll be Walmart all the way!

quicktrigger

Bit off topic, but why not.

Having lived in Northwest Arkansas since birth, I know a little about Wal Mart. Problem is that was during the 70's for Wal Mart. That was when Sam Walton the founder was still running the show. When he died Wal Mart changed allot, and much of it not for the better. In recent year the family, and the company has begun to support much more. They have contributed a GREAT DEAL to local paths and trail systems, and continue to do so. MANY bike shops have sprung up as a result. They are largely responsible for the approximately 40 mile Northwest Arkansas Greenway that is under construction from Bentonville Arkansas to Fayetteville Arkansas, through the heart of all the city and towns in between, as well as numerous side and connecting trails.

Lastly take a look at this link. Not bike related, but worth it.

Home - Crystal Bridges Museum of American Art

Supposedly between the construction of, and the art work contained within, the total bill for this facility is approx $1 Billon (yes Billion) originating from one of Sam Walton's daughters. You can not truly see everything in one day.

So please keep going to Wal Mart, I need more trails to ride on.

QT

02Giant 

Walmart...Whats a Walmart?

PhotoJoe 

Moved from General to Feedback.

avidone1

I disagree that Scott is not responsible.
It was their company representative, selling their product, using their truck to transport their product and using his credentials with their company. It doesn't matter that it was a privately owned bike. Their rep clearly used his affiliation with scott as a selling tool and IMHO that gives them liability. I would contact an attorney. I think you have a strong case for damages.

shelbyfv

This whine needs to die. RIP

Monstermash

Really? Why is that? You're not the one who got screwed! If it was, I bet you wouldn't be so fast to call in whining.

I think everyone should know about this. That's why I posted it. If you don't like it I have an idea for you. DON"T READ IT!

himespau 

Then why resurrect it? It hadn't been active in a while until you made it so.

Tundra_Man 

Are you sure you bought the bike from the right Scott van?

Stucky

My thoughts, exactly!

shelbyfv

You are right. I was responding to the guy who reopened it after 4 months but I should have left it alone.

side_FX

i feel bad for the OP, but THIS was funny!!

gettingold

Sounds like you got exactly what you intended then. So it's all good?

gettingold

Sorry for bumping this after two years but it was linked to another thread and it's the first time I've seen it.

Mantic0re

It seems more like a scam. Contact the company. It's unlikely that this delivery guy forgot the parts of bike. I was scammed once too. It was 2 years ago. I ordered a few parts to my bike on a website with good reviews (can't remember the name). But I didn't receive them. As 1st I thought that I messed with postal code, but I checked it twice . I tried to contact the administrator but it all was useless. So nowadays you should be really careful before making the purchase online.

Siu Blue Wind

This is a two year old thread...