Getting the runaround from shops?
#1
No Motor Vehicles
Thread Starter
Getting the runaround from shops?
I've been to three different shops that didn't seem interested in working on my bike.
It's an 80s Schwinn Super Le Tour. Was riding great til I got hit by a car. (I am okay!) The car contacted the handlebars and probably the front wheel which got tacoed.
After replacing the wheel the bike handles funny. If you let go, it wants to turn left and dump you over to the right. So it requires constant corrections.
I suspect it needs a fork. (surely the stem and bars don't influence how it behaves with no hands?) The steerer tube is tilted a bit left off the center line of the fork crown and tines.
Is there a reason mechanics don't want to touch this?
My guess is that it's not falsifiable: you can tell if a wheel is true or if a derailer can hold a gear or if a tire holds air. But "bike handles funny" -- who can say if it's fixed? So maybe they're nervous that I won't be satisfied with any repair.
Or are all the shops as busy as they say ("service is booked months out")?
Why not fix it myself. Maybe I could. I'm no mechanic. My first fear is it's not the fork. My second fear is I'll try to buy a fork online and it won't fit on some dimension.
Maybe I could ask a shop for an upgraded fork, instead of phrasing it as a repair for a mystery ailment? At least that makes the job bounded and safer for them to accept.
It's an 80s Schwinn Super Le Tour. Was riding great til I got hit by a car. (I am okay!) The car contacted the handlebars and probably the front wheel which got tacoed.
After replacing the wheel the bike handles funny. If you let go, it wants to turn left and dump you over to the right. So it requires constant corrections.
I suspect it needs a fork. (surely the stem and bars don't influence how it behaves with no hands?) The steerer tube is tilted a bit left off the center line of the fork crown and tines.
Is there a reason mechanics don't want to touch this?
My guess is that it's not falsifiable: you can tell if a wheel is true or if a derailer can hold a gear or if a tire holds air. But "bike handles funny" -- who can say if it's fixed? So maybe they're nervous that I won't be satisfied with any repair.
Or are all the shops as busy as they say ("service is booked months out")?
Why not fix it myself. Maybe I could. I'm no mechanic. My first fear is it's not the fork. My second fear is I'll try to buy a fork online and it won't fit on some dimension.
Maybe I could ask a shop for an upgraded fork, instead of phrasing it as a repair for a mystery ailment? At least that makes the job bounded and safer for them to accept.
Likes For choddo:
#3
Clark W. Griswold
Join Date: Mar 2014
Location: ,location, location
Posts: 13,538
Bikes: Foundry Chilkoot Ti W/Ultegra Di2, Salsa Timberjack Ti, Cinelli Mash Work RandoCross Fun Time Machine, 1x9 XT Parts Hybrid, Co-Motion Cascadia, Specialized Langster, Phil Wood Apple VeloXS Frame (w/DA 7400), R+M Supercharger2 Rohloff, Habanero Ti 26
Mentioned: 54 Post(s)
Tagged: 0 Thread(s)
Quoted: 4359 Post(s)
Liked 3,999 Times
in
2,668 Posts
It could be that the frame is toast as well in that crash your frame could have gotten damaged. It is also not a valuable frame so the repairs to it could be worth more than the bike was worth new. Also finding the right fork can be tough if that is really the only issue (which is doubtful) a 27" wheel fork is not a common thing anymore and trying to find a proper fork at the correct length with the right amount of threading is not really that easy 40 years on when threaded forks are uncommon and 27" wheels are even less so. While it is still possible to find stuff it is maybe not worth the time and effort on an old 80s bike that was not a high end or valuable rare bike back in the day.
It could also be that you won't be satisfied with your repair if you go in uptight and with a more aggressive tone which I have seen before then yes we might just say this is not one we want to touch. I know I have dealt with some customers who just cannot be satisfied no matter how much you bend over backwards for them or help them out. Maybe you aren't that way I don't know I don't know you but sometimes you can get a feeling and on such an old bike putting tons of work into it for little money just isn't well worth it.
It could also be that you won't be satisfied with your repair if you go in uptight and with a more aggressive tone which I have seen before then yes we might just say this is not one we want to touch. I know I have dealt with some customers who just cannot be satisfied no matter how much you bend over backwards for them or help them out. Maybe you aren't that way I don't know I don't know you but sometimes you can get a feeling and on such an old bike putting tons of work into it for little money just isn't well worth it.
Likes For veganbikes:
#4
Mother Nature's Son
Join Date: Mar 2016
Location: Sussex County, Delaware
Posts: 3,118
Bikes: 2014 Orbea Avant MD30, 2004 Airborne Zeppelin TI, 2003 Lemond Poprad, 2001 Lemond Tourmalet, 2014? Soma Smoothie
Mentioned: 15 Post(s)
Tagged: 0 Thread(s)
Quoted: 853 Post(s)
Liked 1,437 Times
in
819 Posts
After reading the original post, I can so no fault with a shop declining to work on that bike. Quite likely, if they gave the owner an estimate to fix what might be wrong, he would not like that either.
Likes For delbiker1:
#5
señor miembro
Join Date: Dec 2018
Location: Pac NW
Posts: 6,625
Bikes: '70s - '80s Campagnolo
Mentioned: 92 Post(s)
Tagged: 0 Thread(s)
Quoted: 3890 Post(s)
Liked 6,488 Times
in
3,211 Posts
Glad you're ok... But why not replace the bike with another Super Le Tour that hasn't been in a bad crash. Surely, you could find a similar bike well under $200.
If you want the crashed bike back on the road, you need to find a frame builder to realign it.
You should also post drive-side pics of the full bike.
If you want the crashed bike back on the road, you need to find a frame builder to realign it.
You should also post drive-side pics of the full bike.
Likes For SurferRosa:
#6
Senior Member
Join Date: Jul 2013
Location: Missouri
Posts: 2,690
Bikes: Giant Propel, Cannondale SuperX, Univega Alpina Ultima
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 672 Post(s)
Liked 417 Times
in
249 Posts
Possible explanations:
1) You can't get replacement parts to service a bike that old.
2) They don't want the liability if the whole frame is toast
3) They're all younger than the bike and don't know how to work on it
4) Being unequipped to work on a bike that old, they'd rather not do the work than do a substandard job.
5) Or you could simply believe whatever they told you when they turned down the work.
FWIW, I used to drive a 30 yr old Volvo. Great car. Loved it. But Volvo dealers wouldn't touch it. I had to find a vintage Volvo shop who specialized in the older models, knew how to work on them, and had a supply of the necessary parts and tools.
1) You can't get replacement parts to service a bike that old.
2) They don't want the liability if the whole frame is toast
3) They're all younger than the bike and don't know how to work on it
4) Being unequipped to work on a bike that old, they'd rather not do the work than do a substandard job.
5) Or you could simply believe whatever they told you when they turned down the work.
FWIW, I used to drive a 30 yr old Volvo. Great car. Loved it. But Volvo dealers wouldn't touch it. I had to find a vintage Volvo shop who specialized in the older models, knew how to work on them, and had a supply of the necessary parts and tools.
__________________
Formerly fastest rider in the grupetto, currently slowest guy in the peloton
Formerly fastest rider in the grupetto, currently slowest guy in the peloton
#7
Full Member
Join Date: Mar 2013
Location: Albany, NY
Posts: 420
Bikes: Trek FX 7.3, Specialized Roubaix, Orbea Terra, Aostimotor S17 ebike, Huffy RedRock (first bike)
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 205 Post(s)
Liked 268 Times
in
134 Posts
Find a non-profit bike rescue place. They probably don't really care about liability, since they make you work on it yourself, while teaching you. Plus, you can find a used compatible fork for peanuts. If it turns out not the fork and actual frame, it will set you off a whole $3 and a bit of time.
Likes For XxHaimBondxX:
Likes For ign1te:
#9
Senior Member
Join Date: Apr 2009
Location: New Rochelle, NY
Posts: 38,725
Bikes: too many bikes from 1967 10s (5x2)Frejus to a Sumitomo Ti/Chorus aluminum 10s (10x2), plus one non-susp mtn bike I use as my commuter
Mentioned: 140 Post(s)
Tagged: 1 Thread(s)
Quoted: 5793 Post(s)
Liked 2,585 Times
in
1,433 Posts
You've run into two or three reasons shops don't want to service you.
1- plain old snobbishness, wherein shops don't like working of "crappy old bikes"
2- CYA issues, wherein shops are afraid to work on crash damaged bikes out of concern of being sued over subsequent failures due to hidden damage.
3- Skills shortage, wherein their mechanics aren't able to economically and effectively diagnose the causes for your steering issue, which MIGHT be a fork, frame, or combination.
You're in the Boston area, and I suggest you seek a co-op there because these people are far more likely to be interested in serving your needs. If they're still around I suggest you visit the Broadway Bike School in Cambridge.
1- plain old snobbishness, wherein shops don't like working of "crappy old bikes"
2- CYA issues, wherein shops are afraid to work on crash damaged bikes out of concern of being sued over subsequent failures due to hidden damage.
3- Skills shortage, wherein their mechanics aren't able to economically and effectively diagnose the causes for your steering issue, which MIGHT be a fork, frame, or combination.
You're in the Boston area, and I suggest you seek a co-op there because these people are far more likely to be interested in serving your needs. If they're still around I suggest you visit the Broadway Bike School in Cambridge.
__________________
FB
Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
FB
Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
Likes For FBinNY:
#10
It's MY mountain
Join Date: Sep 2006
Location: Mt.Diablo
Posts: 10,002
Bikes: Klein, Merckx, Trek
Mentioned: 70 Post(s)
Tagged: 0 Thread(s)
Quoted: 4338 Post(s)
Liked 2,981 Times
in
1,617 Posts
You've run into two or three reasons shops don't want to service you.
1- plain old snobbishness, wherein shops don't like working of "crappy old bikes"
2- CYA issues, wherein shops are afraid to work on crash damaged bikes out of concern of being sued over subsequent failures due to hidden damage.
3- Skills shortage, wherein their mechanics aren't able to economically and effectively diagnose the causes for your steering issue, which MIGHT be a fork, frame, or combination.
1- plain old snobbishness, wherein shops don't like working of "crappy old bikes"
2- CYA issues, wherein shops are afraid to work on crash damaged bikes out of concern of being sued over subsequent failures due to hidden damage.
3- Skills shortage, wherein their mechanics aren't able to economically and effectively diagnose the causes for your steering issue, which MIGHT be a fork, frame, or combination.
4- Unrealistic customer expectations. They spend time and money on the bike, it still isn't perfect, and now customer doesn't want to pay because they didn't "fix it".
I don't think I'd even consider a repair for damage like this on a GOOD bike, let a lone an 80's bike boom bike.
Likes For DiabloScott:
#11
Really Old Senior Member
Exactly what did they say when they declined?
If they remained mute and communicated with hand signals, did you think to ask them?
There's more than 1 side to this story.
I'm guessing they told you, but you don't want to listen.
If they remained mute and communicated with hand signals, did you think to ask them?
There's more than 1 side to this story.
I'm guessing they told you, but you don't want to listen.
Last edited by Bill Kapaun; 10-10-23 at 02:50 PM.
Likes For Bill Kapaun:
#12
Senior Member
Join Date: Apr 2009
Location: New Rochelle, NY
Posts: 38,725
Bikes: too many bikes from 1967 10s (5x2)Frejus to a Sumitomo Ti/Chorus aluminum 10s (10x2), plus one non-susp mtn bike I use as my commuter
Mentioned: 140 Post(s)
Tagged: 1 Thread(s)
Quoted: 5793 Post(s)
Liked 2,585 Times
in
1,433 Posts
All this, plus:
4- Unrealistic customer expectations. They spend time and money on the bike, it still isn't perfect, and now customer doesn't want to pay because they didn't "fix it".
I don't think I'd even consider a repair for damage like this on a GOOD bike, let a lone an 80's bike boom bike.
4- Unrealistic customer expectations. They spend time and money on the bike, it still isn't perfect, and now customer doesn't want to pay because they didn't "fix it".
I don't think I'd even consider a repair for damage like this on a GOOD bike, let a lone an 80's bike boom bike.
However, this is another reason to visit a co-op or a shop owned or managed by a skilled mechanic. This kind of work rarely is easy, nor does it tend to command a reasonable price, but that's offset by its value for training newer mechanics.
Co-ops and top shops work like university or teaching hospitals, where complex issues have a value of their own.
__________________
FB
Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
FB
Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
#14
Senior Member
Join Date: Apr 2009
Location: New Rochelle, NY
Posts: 38,725
Bikes: too many bikes from 1967 10s (5x2)Frejus to a Sumitomo Ti/Chorus aluminum 10s (10x2), plus one non-susp mtn bike I use as my commuter
Mentioned: 140 Post(s)
Tagged: 1 Thread(s)
Quoted: 5793 Post(s)
Liked 2,585 Times
in
1,433 Posts
"they don't make the parts anymore" are really code for "not interested".
I never push those issues, and simply keep looking until I find someone with both the skill and desire to do the job right.
__________________
FB
Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
FB
Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
#15
Really Old Senior Member
It's not the question that gets a straight answer. Often the answer will be a deflection, with "it's not safe", or "it can't be fixed", or
"they don't make the parts anymore" are really code for "not interested".
I never push those issues, and simply keep looking until I find someone with both the skill and desire to do the job right.
"they don't make the parts anymore" are really code for "not interested".
I never push those issues, and simply keep looking until I find someone with both the skill and desire to do the job right.
It may have much to do w/ a lack of knowledge of how to measure and where to look for "old compatible" parts. Very possible if there isn't an old codger working there.
A lot of time spent for likely a rather high $ estimate that will be declined.
Maybe if the OP stated "MONEY IS NO OBJECT"????
Likes For Bill Kapaun:
#16
Senior Member
Join Date: Apr 2009
Location: New Rochelle, NY
Posts: 38,725
Bikes: too many bikes from 1967 10s (5x2)Frejus to a Sumitomo Ti/Chorus aluminum 10s (10x2), plus one non-susp mtn bike I use as my commuter
Mentioned: 140 Post(s)
Tagged: 1 Thread(s)
Quoted: 5793 Post(s)
Liked 2,585 Times
in
1,433 Posts
I'm thinking the shop probably doesn't want to spend the time researching exactly what fork will have the proper rake, length for a 27"/ tire, brakes? + what got damaged on the bar in addition to the bar. Add a possible bent frame?
It may have much to do w/ a lack of knowledge of how to measure and where to look for "old compatible" parts. Very possible if there isn't an old codger working there.
A lot of time spent for likely a rather high $ estimate that will be declined.
Maybe if the OP stated "MONEY IS NO OBJECT"????
It may have much to do w/ a lack of knowledge of how to measure and where to look for "old compatible" parts. Very possible if there isn't an old codger working there.
A lot of time spent for likely a rather high $ estimate that will be declined.
Maybe if the OP stated "MONEY IS NO OBJECT"????
Pressuring someone to take on a job they dont wany is the best recipe for bad outcomes, sometimes followed by "well, I told you so!"
It's much simpler to find the right guy, or accept that maybe it shouldn't be done after all.
__________________
FB
Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
FB
Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
Last edited by FBinNY; 10-24-23 at 07:57 PM.
Likes For FBinNY:
#17
SE Wis
Join Date: Apr 2005
Location: Milwaukee, WI
Posts: 10,517
Bikes: '68 Raleigh Sprite, '02 Raleigh C500, '84 Raleigh Gran Prix, '91 Trek 400, 2013 Novara Randonee, 1990 Trek 970
Mentioned: 40 Post(s)
Tagged: 0 Thread(s)
Quoted: 2747 Post(s)
Liked 3,401 Times
in
2,058 Posts
#18
SE Wis
Join Date: Apr 2005
Location: Milwaukee, WI
Posts: 10,517
Bikes: '68 Raleigh Sprite, '02 Raleigh C500, '84 Raleigh Gran Prix, '91 Trek 400, 2013 Novara Randonee, 1990 Trek 970
Mentioned: 40 Post(s)
Tagged: 0 Thread(s)
Quoted: 2747 Post(s)
Liked 3,401 Times
in
2,058 Posts
Fork trail/rake here.
https://www.bikeforums.net/classic-v...r-le-tour.html
https://bikecatalogs.org/SCHWINN/MOD...Le%20Tour.html
https://www.bikeforums.net/classic-v...r-le-tour.html
https://bikecatalogs.org/SCHWINN/MOD...Le%20Tour.html
#19
Happy With My Bikes
Join Date: Sep 2020
Location: Oklahoma
Posts: 2,187
Bikes: Hi-Ten bike boomers, a Trek Domane and some projects
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 884 Post(s)
Liked 2,308 Times
in
1,118 Posts
Post pictures of your fork in the C&V forum and ask about frame alignment there.
__________________
"It is the unknown around the corner that turns my wheels." -- Heinz Stücke
"It is the unknown around the corner that turns my wheels." -- Heinz Stücke
#20
Senior Member
Join Date: Apr 2011
Posts: 7,068
Mentioned: 41 Post(s)
Tagged: 0 Thread(s)
Quoted: 4410 Post(s)
Liked 1,566 Times
in
1,028 Posts
Shops can't really align frames. They can re-center stays, align dropouts and make small bends to the fork legs. They don't have alignment tables or good ways of untwisting head tube/seat tube twists. And they certainly can't make damage to the head/downtube junction go away.
27" replacement forks are probably still relatively cheap and common. If you want that work done and only that work, order one and take it to a shop for installation. When it is installed, anything that remains wrong is outside the scope of fork installation and is your problem.
I've bought fantastic '80s and '90s road bikes for $100 with 105 and 600 - much nicer than a Le Tour. The minimum repair on this bike is going to be $150. Cut your losses.
27" replacement forks are probably still relatively cheap and common. If you want that work done and only that work, order one and take it to a shop for installation. When it is installed, anything that remains wrong is outside the scope of fork installation and is your problem.
I've bought fantastic '80s and '90s road bikes for $100 with 105 and 600 - much nicer than a Le Tour. The minimum repair on this bike is going to be $150. Cut your losses.
#21
Thread derailleur
Join Date: Mar 2004
Location: Glendora, CA
Posts: 645
Bikes: Merlin Extralight '94 & Cannondale Supersix '15
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 367 Post(s)
Liked 462 Times
in
264 Posts
Surely you got some sort of nice insurance settlement.
If not, I recommend pursuing. That oughtta provide some funds to upgrade to a new bike.
If not, I recommend pursuing. That oughtta provide some funds to upgrade to a new bike.
#22
Senior Member
Join Date: Jul 2005
Location: Boulder County, CO
Posts: 4,398
Bikes: '80 Masi Gran Criterium, '12 Trek Madone, early '60s Frejus track
Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
Quoted: 514 Post(s)
Liked 450 Times
in
338 Posts
Is there a reason mechanics don't want to touch this?
My guess is that it's not falsifiable: you can tell if a wheel is true or if a derailer can hold a gear or if a tire holds air. But "bike handles funny" -- who can say if it's fixed? So maybe they're nervous that I won't be satisfied with any repair.
Or are all the shops as busy as they say ("service is booked months out")?
Why not fix it myself. Maybe I could. I'm no mechanic. My first fear is it's not the fork. My second fear is I'll try to buy a fork online and it won't fit on some dimension.
Maybe I could ask a shop for an upgraded fork, instead of phrasing it as a repair for a mystery ailment? At least that makes the job bounded and safer for them to accept.
My guess is that it's not falsifiable: you can tell if a wheel is true or if a derailer can hold a gear or if a tire holds air. But "bike handles funny" -- who can say if it's fixed? So maybe they're nervous that I won't be satisfied with any repair.
Or are all the shops as busy as they say ("service is booked months out")?
Why not fix it myself. Maybe I could. I'm no mechanic. My first fear is it's not the fork. My second fear is I'll try to buy a fork online and it won't fit on some dimension.
Maybe I could ask a shop for an upgraded fork, instead of phrasing it as a repair for a mystery ailment? At least that makes the job bounded and safer for them to accept.
#23
Senior Member
Join Date: Aug 2015
Posts: 3,306
Mentioned: 39 Post(s)
Tagged: 0 Thread(s)
Quoted: 1143 Post(s)
Liked 1,753 Times
in
966 Posts
I don't think you are getting the run-a-round. Your bike has major damages that they can't address under normal circumstance.
I have no idea of their diagnosis.
A frame builder can look at it but they could have the same answer or tell you a silly number to address.
With all that effort it's probably not worth the while, I would locate a co-op donate the crunchy and pick up a new crusty to rebuild.
I have no idea of their diagnosis.
A frame builder can look at it but they could have the same answer or tell you a silly number to address.
With all that effort it's probably not worth the while, I would locate a co-op donate the crunchy and pick up a new crusty to rebuild.
#25
Senior Member
Join Date: Apr 2010
Location: Elevation 666m Edmonton Canada
Posts: 2,483
Bikes: 2013 Custom SA5w / Rohloff Tourster
Mentioned: 7 Post(s)
Tagged: 0 Thread(s)
Quoted: 1237 Post(s)
Liked 324 Times
in
249 Posts
The days of junk yard fix bike shops are long gone, like 50 years ago.
Last edited by GamblerGORD53; 10-12-23 at 09:12 AM.
Likes For GamblerGORD53: