What would you do?
#1
Senior Member
Thread Starter
What would you do?
I've recently bought a Canyon Grand Canyon AL SL 8.0 bike.
Unfortunately, the bike arrived with some slight damage on the downtube and with a leaking front brake caliper. I asked Canyon for a replacement, and they told me they don't have frames available at the moment, but would have the at the end of summer.
They told me I can either:
a) Return the bike and get my money back.
b) Keep the bike, repair the caliper on the LBS (they will refund me the expense) and ride it as-is until they have frames available. They assured me the damage won't render the frame unsafe and they offer me to replace the frame for a new one when they finally have them in stock.
I really want to ride it and I'm thinking about keeping it as I can't find another bike that I like and is in stock at that price range. But I'm not sure if it's really a good idea instead of just getting the money back and buying another bike even if I have to wait... After all, a new bike shouldn't have any damage.
What do you think? Would you ride it? I have a full month to decide.
Unfortunately, the bike arrived with some slight damage on the downtube and with a leaking front brake caliper. I asked Canyon for a replacement, and they told me they don't have frames available at the moment, but would have the at the end of summer.
They told me I can either:
a) Return the bike and get my money back.
b) Keep the bike, repair the caliper on the LBS (they will refund me the expense) and ride it as-is until they have frames available. They assured me the damage won't render the frame unsafe and they offer me to replace the frame for a new one when they finally have them in stock.
I really want to ride it and I'm thinking about keeping it as I can't find another bike that I like and is in stock at that price range. But I'm not sure if it's really a good idea instead of just getting the money back and buying another bike even if I have to wait... After all, a new bike shouldn't have any damage.
What do you think? Would you ride it? I have a full month to decide.
#2
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I would've already boxed it up, sent it back, and requested an undamaged bike.
I'm sure it was an anomaly, I've bought three bikes online without a problem.
I'm sure it was an anomaly, I've bought three bikes online without a problem.
#3
Senior Member
Thread Starter
I've been looking for an alternative in other brands, but couldn't find anything in stock that I liked. Most bikes I like either have end of July delivery times, or cost 500€ more which I don't want to spend.
#4
Senior Member
If the frame is functionally OK personally I'd probably ask for a very significant (like, at least 30%) discount and enjoy riding what's a pretty sweet bike. If you do decide to pursue a replacement frame when they become available, make sure you get their agreement to cover labor to swap frame sets as it's a lot of labor and would cost a significant amount.
Everything I've read is that supply lines are pretty screwed, so if you're stoked on the bike otherwise I'd probably err on the side of keeping it in my hands.
Everything I've read is that supply lines are pretty screwed, so if you're stoked on the bike otherwise I'd probably err on the side of keeping it in my hands.
#5
Senior Member
Thread Starter
If the frame is functionally OK personally I'd probably ask for a very significant (like, at least 30%) discount and enjoy riding what's a pretty sweet bike. If you do decide to pursue a replacement frame when they become available, make sure you get their agreement to cover labor to swap frame sets as it's a lot of labor and would cost a significant amount.
Everything I've read is that supply lines are pretty screwed, so if you're stoked on the bike otherwise I'd probably err on the side of keeping it in my hands.
Everything I've read is that supply lines are pretty screwed, so if you're stoked on the bike otherwise I'd probably err on the side of keeping it in my hands.
Thanks for your opinion. You helped me make up my mind.
Last edited by Amt0571; 05-19-20 at 06:09 AM.
#6
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I't a mountain bike. Eventually YOU are going to put scratches in it. Ask for a credit for the damaged downtube and make sure they will pay for the leaking brake caliper.
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#7
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They have already paid for the brake caliper and I have a working brake. No issues with that. So far they've been quick to offer solutions to the issue, and partly, this has made me decide to keep the bike.
#8
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I think you made the right choice if you you're out riding instead of wishing you were. Hope Canyon comes through with their side, if not. Bad mouth them here. No one likes bad publicity anytime
#9
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Hope so. Been having lots of fun with the bike this week. I'm loving the dropper so far.
#11
Senior Member
Thread Starter
The thing behind the bike is a weather radar BTW.
Last edited by Amt0571; 05-23-20 at 11:05 AM.