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Not Often That I Get Angry - However...

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Not Often That I Get Angry - However...

Old 07-17-19, 11:32 AM
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Not Often That I Get Angry - However...

I recently sold all but two of my bikes. Upon attempting to collect some of them from a local bike shop, I was surprised to learn that I had already picked up my Quintanna Roo...


I did not remember doing so but one of the shop owners insisted that I did. I then thought that someone had broken into my storage area, at my cottage and took the bike.

I had already accepted the buyer' money for the seven bikes that I sold to him. Sadly, with one being stolen, I had only six left so I did the only thing that I could do, I offered a substitute of equal or greater value and he was happy with my doing so. That said...

The Quintanna Roo is/was worth about 1/4 what the substitute bike was worth. The sub, my full matched Campy ten speed Cyclops...


Fast forward to today.

This morning, an employee at the shop, told me that the bike, my Quintanna Roo, was still in the shop and showed it to me. I, apparently, had not picked it up as I was told. Now, I am out my Cyclops which I really wanted to keep. Does the shop owe me anything? I am not sure how to handle this. I will speak to one, or both, of the owners tomorrow.

What would you do?
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Old 07-17-19, 11:35 AM
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call the buyer & explain. give him a chance to do the right thing & take the bike he originally paid for
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Old 07-17-19, 11:37 AM
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When this first transpired, why didn't you just return some of the buyer's money to cover the value assigned to the Roo? No way I would have "substituted" a "greater value" bike that I wanted to keep, that seems nuts.
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Old 07-17-19, 11:39 AM
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I'd strongly push for that Cyclops back if possible.

I know people make mistakes, but seesh! Come on, now!
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Old 07-17-19, 11:50 AM
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Originally Posted by rumrunn6 View Post
call the buyer & explain. Give him a chance to do the right thing & take the bike he originally paid for
+1
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Old 07-17-19, 11:51 AM
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Originally Posted by rumrunn6 View Post
call the buyer & explain. give him a chance to do the right thing & take the bike he originally paid for
+1

Also look around for another shop.
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Old 07-17-19, 11:53 AM
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I sold my bikes, along with a hundred others, to a buyer 1000 miles away. To deal on one bike shipment there and one back would eat up considerable value. I did give it some thought, though.

I have already run through the gambit of what I could do and what I should do. The only thing that came to mind, was sub another bike, the only one I had. The truck for the shipment was already parked at the loading site (over 100 bikes were being shipped) and there was no time to make sudden plans. My computer was at my cottage, the rest of the bikes were in the city and we were starting to load in less than an hour. I hated the upgrade to the order, but I try hard to stand by my word. And my word was seven bikes.

Now, this is not the buyer's problem and he just might say, sure, he will take the hit, and the costs to ship both bikes, and... You get my point. To that add, simply, that this was entirely the bike shop's fault for not looking carefully.

My concern now, is should I expect some form of compensation from the bike shop ? I should add that both owners are nice guys and considered to be friends.

My plan, now, is to make them aware of their mistake and see what they have to say. If they do offer to help with the mistake, I will ask for one of their not for display, or lesser, vintage bikes to be tucked away for a future project.

Anyway, not the end of the world and I am no longer angry. We all make mistakes and I am absolutely positive that there was no ill will intended with the mistake. There is certainly no ill will at my end. Just looking for a fair solution to a little problem.
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Old 07-17-19, 11:58 AM
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You say you're sure there was no ill will on the part of the shop, so I'll take your word for it.

I do think they should do something to make this right. Hope it works out for you.

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Old 07-17-19, 12:09 PM
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Where is the Cyclops now? Where would it need to go and end up at? The C & V board has members thoughout the Americas and overseas. I'm guessing if a swap could be worked out the bikes could travel to their destinations via the BF C & V highway. In an instance like this, BF members will move the bike along it's path one leg at a time. It might take 3 or 4 months, but the bikes will get to their destinations. Think of it as a big relay. Ask for some help and people will step up.

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Old 07-17-19, 12:11 PM
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You should talk to the owner of the shop. There has to be something that would work out so you don't loose so much from their mistake. If they want your business they will work with you , not to mention it's the right thing to do. This is unfortunate , but people make mistakes. When that happens it needs to be made equitable. IMHO Joe
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Old 07-17-19, 12:23 PM
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@randyjawa

The shop bears the brunt of this imho, they do bikes, they may struggle a bit at times with your program with them, swapping, storing, mixing, matching, wrangling, whatever the scenario, etc.

Also, where there's smoke..... seems slightly hinky the bike showed up after you inquired about it, shouldn't it have been there all along.
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Old 07-17-19, 12:40 PM
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I believe you when you say it was an honest mistake on the bike shop's part. You know these guys better than we do.
Hopefully they're honest enough to do the right thing. You've demonstrated what that looks like. That's a strength, not a weakness... and increasingly unexpected these days. It still happens enough however, that I refuse to give up hope.
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Old 07-17-19, 01:08 PM
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is that a picture of your cyclops? doesn't look like a 10 speed. i know that's not really an important detail, but it's weird to me that you're putting a lot of value on a bike but got such an important detail wrong in your description of it.

that said, i tend to put more of an emotional value than a monetary value on my bikes, but i'm no collector. i know every little scratch on my rides. i understand that these old bikes are mostly dollar signs to a lot of people, and that can be more important to some than anything else. still, even looking at it with money goggles, it seems like the considerable value you referenced of shipping one bike back and forth would have been less than giving up a bike 4 times the worth of the one originally purchased, but i don't pretend to know much about the worth of these old things.

one thing's for sure, i would also be trying to figure out what i would need to do to feel ok about all of this if i were in your shoes. i hope something positive comes out of it for you!

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Old 07-17-19, 01:15 PM
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My opinion only, there are too many things in this storyline that make no sense.
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Old 07-17-19, 01:28 PM
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Easy: Ask the shop to pay for shipping to swap the Roo for the Cyclops. They probably have an account and ship bikes all the time.
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Old 07-17-19, 01:42 PM
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Randy, sorry this happened - I recall several posts in the past about your love of your Cyclops bikes.
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Old 07-17-19, 01:45 PM
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Originally Posted by t_e_r_r_y View Post
is that a picture of your cyclops? doesn't look like a 10 speed. i know that's not really an important detail, but it's weird to me that you're putting a lot of value on a bike but got such an important detail wrong in your description of it.

that said, i tend to put more of an emotional value than a monetary value on my bikes, but i'm no collector. i know every little scratch on my rides. i understand that these old bikes are mostly dollar signs to a lot of people, and that can be more important to some than anything else. still, even looking at it with money goggles, it seems like the considerable value you referenced of shipping one bike back and forth would have been less than giving up a bike 4 times the worth of the one originally purchased, but i don't pretend to know much about the worth of these old things.

one thing's for sure, i would also be trying to figure out what i would need to do to feel ok about all of this if i were in your shoes. i hope something positive comes out of it for you!
Campy 10 = ten cogs in back.
Not the "10 speed" you're thinking of.
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Old 07-17-19, 01:48 PM
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Originally Posted by jeirvine View Post
Easy: Ask the shop to pay for shipping to swap the Roo for the Cyclops. They probably have an account and ship bikes all the time.
I like this -- it's an elegant solution. While I think you overshot a bit in making the buyer whole, the bike shop rightly does bear the responsibility for misinforming you. It doesn't sound like there was any malice, so just explain to the stakeholders and ask for them to help make it right. No reason for you to be left holding the bag, and you're not being greedy asking for your bike back.
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Old 07-17-19, 01:56 PM
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Originally Posted by nesteel View Post
Campy 10 = ten cogs in back.
Not the "10 speed" you're thinking of.
cool, thanks! i even tried counting out the cogs in the photo, but it's pretty blurry and i was only counting 7.
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Old 07-17-19, 02:21 PM
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Originally Posted by rumrunn6 View Post
call the buyer & explain. give him a chance to do the right thing & take the bike he originally paid for
+1 You did what you felt was right at the time, given the missing bike, but you did have an agreed upon sale that the bike shop snafued... He may not be thrilled, but swapping those bikes puts the deal back to the original terms as they were before the bike shop misplaced obe of the bikes involved. I do think the shop should cover the shipping, as they were the proximate cause.
Good luck, Eric

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Old 07-17-19, 02:39 PM
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is that a picture of your cyclops? doesn't look like a 10 speed. i know that's not really an important detail, but it's weird to me that you're putting a lot of value on a bike but got such an important detail wrong in your description of it.
Yes, the one that says Cyclops all over it is my Cyclops. And, by today's standards and descriptions, it is a ten speed. And, I am pretty darn good at describing vintage bicycles, as you might see if you take a minute to visit my website - MY "TEN SPEEDS".

As for those of you who suggested sorting it out with the shop that made the mistake. That is exactly what I hope to do. And, though I do feel bad about the whole thing, it is nothing major in my life. Who knows, they might offer me another vintage bike to help ease the pain of loosing my Cyclops. It is a truly nice looking and riding bicycle.
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Old 07-17-19, 02:43 PM
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Originally Posted by randyjawa View Post
Yes, the one that says Cyclops all over it is my Cyclops. And, by today's standards and descriptions, it is a ten speed. And, I am pretty darn good at describing vintage bicycles, as you might see if you take a minute to visit my website - MY "TEN SPEEDS".
as i stated a few times, i'm no expert with these old things. someone else already pointed out the campy 10 speed thing isn't like a typical vintage 10 speed, which is what threw me for the loop. i've tried looking at your website in the past, but having spent a lot of time as a web developer over the years, it hurts my sensibilities to spend too much time on there. cool bikes, though!
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Old 07-17-19, 02:57 PM
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Sorry, but my opinion is that the shop owes you nothing. Once you made the decision to substitute the Cyclops for the "missing" bike, any/ all "blame" falls on you. Expecting the shop to compensate you for your decision seems pretty lame to me. They had no bearing on your decision to make a substitution in your deal. You should have taken the loss on the "stolen" bike and/or worked out a deal with the buyer before loading the Cyclops.
While I fully appreciate you wanting to honor your word (I try to live my life where my word is my most valuable asset), sometimes reality trumps it, and agreements need to be altered accordingly.
I find it difficult that in this modern day and age you were unable to contact the buyer to notify them of the "missing" bike and to work something out before loading up a bike you knew you'd regret getting rid of.

regardless, i hope you can work something with the buyer.
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Old 07-17-19, 03:21 PM
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Originally Posted by hazetguy View Post
Sorry, but my opinion is that the shop owes you nothing. Once you made the decision to substitute the Cyclops for the "missing" bike, any/ all "blame" falls on you. Expecting the shop to compensate you for your decision seems pretty lame to me. They had no bearing on your decision to make a substitution in your deal. You should have taken the loss on the "stolen" bike and/or worked out a deal with the buyer before loading the Cyclops.
While I fully appreciate you wanting to honor your word (I try to live my life where my word is my most valuable asset), sometimes reality trumps it, and agreements need to be altered accordingly.
I find it difficult that in this modern day and age you were unable to contact the buyer to notify them of the "missing" bike and to work something out before loading up a bike you knew you'd regret getting rid of.

regardless, i hope you can work something with the buyer.
I dunno - Randy has built a lot of social capital in the vintage bike world, and that’s not to be overlooked in this unique circumstance. If an error took place like this in a transaction I had with Randy, and the bike were special to him and one of a pile for me, I’d be open to talking about it with him. Other sellers, who knows, but Randy has done a lot for those of us with this hobby.
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Old 07-17-19, 04:06 PM
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Originally Posted by randyjawa View Post
To that add, simply, that this was entirely the bike shop's fault for not looking carefully.
No. The shop took your bike. The shop returned your bike. Selling the bike was entirely your choice. The timing of said sale was again entirely your choice.

The shop is liable for your actions? Not legally, nor morally.

Did you compensate the shop for any storage fees? You shouldn't have to pay any storage fees after they claimed it was returned the first time.
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