specialmonkey

I spoke to a rep at Canyon who recommended either Ritchey or Giant replacement stems. I explained my plan to use a stem with more rise, he said it was a common modification (and should be replaceable without having to rewrap the bars, etc.). I looked on eBay for a 1.25" (31.8mm) stem, and it seems there are at least a few, a couple with adjustable rise. I still don't know if I'm willing to spend this much on a bike, and am somewhat wary of CF, even though airplanes are made from it. Can someone convince me ?

letmeknow

I feel like some of their customer service is bad, they act like they know nothing or their response are ill-researched. So what I did was stop talking to that person and re email Customer service... Found someone I like and asked if I could directly contact them when I have problems and they said sure no problem, never had a problem since.

TKJava

I have to second the support experience also, it was very good via phone an email. I finally purchased the Endurace with an Ultegra mechanical build. I have another endurance bike that I like how I sit but that was after getting a 17 degree stem to bring the bars higher. Out of the box I put the stem that Canyon provides angled upward (it's a 7 degree) and I put the 2 bikes side by side and they are nearly identical at the top of the handlebar and seat. So basically no modification to the Canyon and I like how I sit on the bike. The bike itself is very nice, I never thought I would appreciate the change to a hydraulic disc but it's great yes there's a weight penalty but worth it to me. The packaging of the Canyon was done very well assembly is minimal and out of the gate the derailleurs were perfect. I purchased the "hellfire red" and its a gorgeous color. It's a metallic gloss paint and depending on the lighting its looks red or red/orange. For sizing I was recommended as a large for a 6' 3" 34 inseam but for an experiment I plugged in 6' 4" and it put me in an xl. I went with the XL simply out of intuition and how typically if I can try a bike (can' usually) I'm in the largest frame. I feel fine on it I done about 200 miles so far. I could say maybe I would have been fine in the Large and maybe I'll consider a slightly shorter stem just to see how I feel but all told it's really nice and the fit is fine.

kshepherd

I have a Canyon Ultimate CF SL Disc 8.0 Di2 that I just got a few months ago, but my dad has a similarly spec'd Endurace. We both love our bikes! Haven't had any issues with support, they were very helpful during the ordering process. I also haven't had any trouble with getting local service. The guy that fit my bike locally had worked with Canyons before and the local bike store has too. Was a little nervous ordering online without getting to ride it first, but once I got over that, there was no looking back. At this point I have a couple hundred miles on the new bike and it's been great. 100% what I had hoped for in a bike and was way cheaper than the brands stocked by local bike stores for the components and features you get.