Specialized - Pedal Fell Off
06-25-20, 07:51 PM
#26
Junior Member
Thread Starter
Thanks for all the replies. Interesting to know that crank arms are factory installed - maybe this was just a bad batch, or quality has suffered somewhere. Still waiting to hear back from the bike shop on status, they said they'd place the warranty claim first thing Wednesday.
Looks like I'm finally able to post images now:
Looks like I'm finally able to post images now:
06-25-20, 10:16 PM
#27
Senior Member
Join Date: Jun 2020
Location: Maryland
Posts: 1,380
Bikes: 1982 Bianchi Sport SX, Rayleigh Tamland 1, Rans V-Rex recumbent, Fuji MTB, 80's Cannondale MTB with BBSHD ebike motor
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 668 Post(s)
Liked 529 Times
in
355 Posts
That is just a bolt that wasn't properly tightened, bad day for the assembler I guess. Good thing it didn't cause you to crash, but as far as being put back on there is nothing to worry about.
Do it through the bike shop if that makes you feel more comfortable. There should be a cap that screws into the hollow part of the crank. On some bikes that part is just cosmetic, on others it helps preload the bottom bracket. Not sure which that one is.
Personally I carry a multitool so if that happened to me it would have been fixed and back on the road 5 minutes later.
Do it through the bike shop if that makes you feel more comfortable. There should be a cap that screws into the hollow part of the crank. On some bikes that part is just cosmetic, on others it helps preload the bottom bracket. Not sure which that one is.
Personally I carry a multitool so if that happened to me it would have been fixed and back on the road 5 minutes later.
06-25-20, 10:17 PM
#28
Generally bewildered
Join Date: Aug 2015
Location: Eastern PA, USA
Posts: 3,037
Bikes: 2014 Trek Domane 6.9, 1999 LeMond Zurich, 1978 Schwinn Superior
Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 1152 Post(s)
Liked 341 Times
in
251 Posts
Last edited by WizardOfBoz; 06-25-20 at 10:25 PM.
Likes For WizardOfBoz:
06-26-20, 09:03 AM
#29
Senior Member
Join Date: Mar 2019
Posts: 1,606
Mentioned: 8 Post(s)
Tagged: 0 Thread(s)
Quoted: 581 Post(s)
Liked 921 Times
in
518 Posts
Definitely take it back to the shop. If the crank has damage that you can't see and you put it back on yourself and it falls off again, the shop can't know if it was their fault or your fault. Most shops would not try to pin it on you (if you did no work on it and the crank fell off a new bike then this is 100% on them), but you never know.
Likes For ClydeClydeson:
06-26-20, 10:07 AM
#30
Occam's Rotor
Join Date: Jul 2013
Posts: 7,248
Mentioned: 61 Post(s)
Tagged: 0 Thread(s)
Quoted: 2366 Post(s)
Liked 2,331 Times
in
1,164 Posts
With the correct tools and knowledge, sure. Anyone capable of doing this probably wouldn't have even posted the question. But if someone is new to this (suggested by the initial description of the problem), and there is a non-zero chance that the parts are damaged or defective (eg: it is very easy to snap that retainer clip in a Shimano pinch-bolt assembly, which would explain why the crank came off in the first place), it is in this case much better to have the bike shop mechanic (preferably a more competent one) take care of it under warranty.
Likes For Cyclist0108:
06-26-20, 02:21 PM
#31
Occam's Rotor
Join Date: Jul 2013
Posts: 7,248
Mentioned: 61 Post(s)
Tagged: 0 Thread(s)
Quoted: 2366 Post(s)
Liked 2,331 Times
in
1,164 Posts
06-26-20, 02:29 PM
#32
Senior Member
Join Date: Jun 2002
Location: Montreal, Quebec
Posts: 5,925
Mentioned: 16 Post(s)
Tagged: 0 Thread(s)
Quoted: 1819 Post(s)
Liked 1,693 Times
in
974 Posts
With the correct tools and knowledge, sure. Anyone capable of doing this probably wouldn't have even posted the question. But if someone is new to this (suggested by the initial description of the problem), and there is a non-zero chance that the parts are damaged or defective (eg: it is very easy to snap that retainer clip in a Shimano pinch-bolt assembly, which would explain why the crank came off in the first place), it is in this case much better to have the bike shop mechanic (preferably a more competent one) take care of it under warranty.
06-26-20, 02:31 PM
#33
Occam's Rotor
Join Date: Jul 2013
Posts: 7,248
Mentioned: 61 Post(s)
Tagged: 0 Thread(s)
Quoted: 2366 Post(s)
Liked 2,331 Times
in
1,164 Posts
Yup. Specialized issued a recall today (see post two above).
Dear Specialized Rider,
At Specialized, our riders come first. When rider safety is compromised, we must take action.
We have concluded that some cranks on certain 2019 and 2020 Sirrus and Sirrus X models may not have been installed correctly. This can potentially affect the safety of your bike.
We are asking you to stop riding your bicycle until we can ensure it is safe. We will also ask our retailers to stop selling potentially affected models.
We are working urgently to finalize the fix to this issue and obtain the required government approvals. We’re all riders ourselves, so getting you back on your bike is an absolute priority for our team. We fully expect this to be a simple and quick fix.
During this chaotic time in the world, the bike has been an outlet for so many of us. We are genuinely sorry to have to ask you to pause. We are committed to making this right as fast as humanly possible.
We will update you next week with next steps.
Thanks for riding Specialized.
Jon Goulet, Director of Quality
Affected Bike Models
2019
Sirrus Sport (incl. EQ and Step-Through versions)
Sirrus X Comp Carbon
2020
Sirrus 3.0
Sirrus 4.0
Sirrus X 3.0
Sirrus X 4.0
Sirrus X 5.0
How to tell if your Sirrus crank is affected:
The bike family name (i.e., “Sirrus” or “Sirrus X”) can be identified by looking at the top tube of your bike near the handlebars (see Fig. 1). It should be in plain sight when you sit in the saddle.
The model name (i.e., “3.0” or “Sport”) is written on the right-side seat stay towards the seatpost (see Fig. 2). Look at the side of your bike where the gears are (right side when sitting on the bike) and locate the model name on the tube that goes from the rear wheel up towards your saddle.
Figures 3 and 4 are pictures of a two-piece slotted crank, which is the type of crank affected. You can see fixing bolts on each side, which clamp the left side crankarm onto the crank spindle. If you have one of the affected model bikes, and your crank looks like this, stop riding until further notice.
2019 / 2020 SIRRUS & SIRRUS X STOP RIDE
Dear Specialized Rider,
At Specialized, our riders come first. When rider safety is compromised, we must take action.
We have concluded that some cranks on certain 2019 and 2020 Sirrus and Sirrus X models may not have been installed correctly. This can potentially affect the safety of your bike.
We are asking you to stop riding your bicycle until we can ensure it is safe. We will also ask our retailers to stop selling potentially affected models.
We are working urgently to finalize the fix to this issue and obtain the required government approvals. We’re all riders ourselves, so getting you back on your bike is an absolute priority for our team. We fully expect this to be a simple and quick fix.
During this chaotic time in the world, the bike has been an outlet for so many of us. We are genuinely sorry to have to ask you to pause. We are committed to making this right as fast as humanly possible.
We will update you next week with next steps.
Thanks for riding Specialized.
Jon Goulet, Director of Quality
Affected Bike Models
2019
Sirrus Sport (incl. EQ and Step-Through versions)
Sirrus X Comp Carbon
2020
Sirrus 3.0
Sirrus 4.0
Sirrus X 3.0
Sirrus X 4.0
Sirrus X 5.0
How to tell if your Sirrus crank is affected:
The bike family name (i.e., “Sirrus” or “Sirrus X”) can be identified by looking at the top tube of your bike near the handlebars (see Fig. 1). It should be in plain sight when you sit in the saddle.
The model name (i.e., “3.0” or “Sport”) is written on the right-side seat stay towards the seatpost (see Fig. 2). Look at the side of your bike where the gears are (right side when sitting on the bike) and locate the model name on the tube that goes from the rear wheel up towards your saddle.
Figures 3 and 4 are pictures of a two-piece slotted crank, which is the type of crank affected. You can see fixing bolts on each side, which clamp the left side crankarm onto the crank spindle. If you have one of the affected model bikes, and your crank looks like this, stop riding until further notice.
