PeteHski

I really don't see why you should chip something in? They did something silly and damaged your bike.

If it is purely cosmetic and you are not that bothered about going through all the hassle of getting it repaired (which I can understand) then I would ask the shop for some future credit as compensation. I'm sure they'll go for that as it's less hassle for everyone.

Equinox

Earlier in this thread, a misguided poster implied the damage to my bike was Karma because I (took/brought) it to a different LBS than my regular shop. Although there is no dispute on liability, the LBS is a good person and an acquaintance. Our community is small and tight and none of our independently owned small local bike shops have huge profit margins. As a small business owner myself, I'm open to negotiating a mutually agreeable settlement for the sake of Karma or Good Will. I'll talk to to the LBS and also Co-Motion, and come to an acceptable solution.

Koyote

Or let them get it repaired, but then (upon reassembly) pay the shop to do some upgrades and/or routine maintenance. It's a good opportunity to do that, anyway, when the bike is stripped down.

rumrunn6

it stinks to break stuff. as a young photo assistant, I dropped 2 lenses for two diff. pros. they were not happy w/ me but I didn't have to pay for them & I didn't lose my job. in that line of work, redundancy & insurance are key

Koyote

oof.

I once dropped a pro-level Nikon with a 135mm f2 lens off a 15-foot tall stage riser. Even with the insurance, that cost me a fair bit of money.

rumrunn6

yeah some lessons are learned the hard way

drlogik 

When I worked in shops back in the 1970's and 80's any tandem that came in, I hooked the front of the seat over the bike stand clamp. I never clamped the stand to the bike. I was taught that the extra strain and weight on the frame tubes or lugs could cause problems. It's good that the shop wants to make good. It's not good that they didn't know how to work on a tandem safely.

Interesting thing is that even today with my own bikes, I still hook my seat over the clamp even though they aren't tandems. The new thin-walled steel tubes just feel like they can't take any pressure. The only time I clamp my bikes is if I have to adjust the derailleurs or true the wheels. And even then, I clamp around the seat post not the frame. I may be paranoid but I've never, not once ruined or broken a bike under my repair.


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