Andrew R Stewart 

To those of us who built a life in the LBS trenches and have gone to bat for dozens of customers (as in calling in a card, so to speak) over 45 years to hear that you don't understand why where you purchased your parts from is sad. Why? Because if you should have found out that your shifter was not right you would want a resolution that favored you (free replacement). If the relationship you have with your parts supplier is only based on easy/low cost availability then the warranty obligations should also be the same. What's easiest/lowest cost for the part source is what you might get, not what's always best for you.

In the case here if a shop had sold the shifter and had the chance to address the OP's challenges with it's set up that shop would have likely solved the problem with little drama. Which is what the world needs more of, less drama. Andy

Skankingbiker

I guess there was a miscommunication then because I just wanted to know how to fix it myself.

SimonRider

It's a tiagra 10 speed shift set and the front shifter is the problem. It was working fine until I needed to cut down some of the shift housing. The shift set came as part of a bike I purchased online and needed to assemble myself. I am looking for some suggestions as to what may be wrong with it and if there is any way to fix it. literally the only thing I did was to disconnect the cable from the front derailleur trim some of the housing and then reconnected the cable to the frontier elier

HillRider

Did you shift the release lever to the smallest chainring position before reconnecting the cable? Did you route the cable OVER the little tab at the clamping bolt?

Skankingbiker

the cable was clamped the cable was clamped properly. I did forget to shift the shifter all the way down before reconnecting. However, the problem occurred even with the cable unattached. Anson, the shifter would not mechanically drop-down to the lower positions. likely what happened is that because I forgot to downshift before reconnecting the cable must have jammed in the shifter. I was able to remove the Jam by repeatedly downshifting and tugging on the cable until it released. the shifter works fine now

Mr IGH

Too lazy to check Shimano's line-up. Demanded the OP change the title based on not knowing what you're talking about (not "your", BTW). Despite your claims otherwise, you didn't ever come up with the correct solution. And finally, too proud to admit your laziness made you clueless, lol. That's the correct take away....