Cannondale is a class act!!!!!
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Cannondale is a class act!!!!!
I recently pulled my M1000 Cannondale off the rafter hooks after hanging for many years with the intention to do a few things to it to make it more of a hybrid...While doing research I stumbled upon some information about the pepperoni forks having been recalled many years ago, which was news to me. I gave them a call and was told to bring it to a authorized dealer for some kind of resolution, which I did...After a couple of weeks I got a phone call telling me that they would offer me a brand new bike...My jaw dropped...Its a Trail 7 which is entry level, but comparing apples to apples ...my bike was a 1993....the new one has front shocks...Disc brakes and is brand new!!!! I just ordered a Sirrus x5 last week and never expected this which just blows me away...Hopefully I can get my wife to start riding with me and I am sitting here just blown away...Feel guilty buying the Sirrus now.. and if I knew , what a class act they were , I would probably buy another Cannondale...but...that x5 is awful hard to stop thing about.
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Can't beat that for customer service!
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Amazing customer service but I guess you have been riding very dangerous forks for many years. Normally a recall means a significant percentage of product are unsafe and forks are one of the most dangerous components on a bike. If they fail you pretty much take a full impact on the road and may be left exposed for a HGV etc to roll straight over you and its not much better on the trails.
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Amazing customer service but I guess you have been riding very dangerous forks for many years. Normally a recall means a significant percentage of product are unsafe and forks are one of the most dangerous components on a bike. If they fail you pretty much take a full impact on the road and may be left exposed for a HGV etc to roll straight over you and its not much better on the trails.
Of course, waxcrazy's main point and lesson is still the remarkable Cannondale response!
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Yes...That's what impressed me so! I rode it hard for a few years...Thank GOD nothing happened...Hung up my biking hobby in 1997 and there it hung...Have been jogging all along but at 64 it's been taking its toll....so I decided to pull it down and turn it into a hybred....It was a miracle I stumbled upon the old recall because I had a ton of stuff picked out and ready to hit the buy button on. LBS that didn't even sell it to me originally did all the leg work for me per Cannondale...In the meantime I put a deposit on a Sirrus x5 that should be in soon from them not expecting the results I got from Cannondale!!! But that's still a win win! Don't know if I will keep or sell the replacement because it is not as hard-core as I would like for a dedicated mountain bike...BUT....I am happy and very impressed by Cannondale!