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Am I getting robbed?

Old 11-14-16, 12:09 AM
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DamonCross
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Am I getting robbed?

So I brought my 2007 Klein Attitude V Large in to a bike shop for a tuneup. The bike is in good condition and retailed for $1650.00 brand new. They tell me they dropped it and put a dent in the top tube that makes it unrideable, safety-wise. They offered to switch my components to a $379.00 Trek 820. Should I sue or am I way off base?
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Old 11-14-16, 04:20 AM
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Old 11-14-16, 06:33 AM
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Sue? That seems a bit harsh. If they truly admit that they dented and ruined an otherwise good frame they should replace it with an "in-kind" type frame. That could be a used one or a new one but it should be an equivalent quality frame not a lesser one. That is just the fair thing to do. Will they do that for you?
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Old 11-14-16, 07:36 AM
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The replacement frame need to be of similar value in my opinion unless they offer the repairs, upgraded parts, and swap free of charge to offset the difference.
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Old 11-14-16, 07:48 AM
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If you were to get a warranty frame replacement from Trek for a Klein Attitude V, what would they provide? I'm pretty sure it would be nicer than a Trek 820. That's the level of frame the shop should be providing as a replacement.
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Old 11-14-16, 07:48 AM
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Originally Posted by DamonCross View Post
So I brought my 2007 Klein Attitude V Large in to a bike shop for a tuneup. The bike is in good condition and retailed for $1650.00 brand new. They tell me they dropped it and put a dent in the top tube that makes it unrideable, safety-wise. They offered to switch my components to a $379.00 Trek 820. Should I sue or am I way off base?
The Trek 820 is kind of a low end bike, so I would not think that is an acceptable solution. IMO, they need to make the situation right, which means replacing with a comparable quality frame.
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Old 11-14-16, 07:50 AM
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maybe they went with the 820 because that's all trek makes that has similar components.
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Old 11-14-16, 09:17 AM
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The problem is that Trek no longer makes 26in frames other than the 820. What brakes does your Klein have, rim or disc?
The 820 frame doesn't have rear disc brake mounts, so it's not even clear that a 820 frame will work.

Getting a comparable frame would require moving to a 29er or 650b frame and fork. You basically need either a used frame or a new bike.

Last edited by gsa103; 11-14-16 at 11:04 AM.
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Old 11-14-16, 10:21 AM
  #9  
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They drop it from the roof? You'd be going from an aluminum to a steel bike.
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Old 11-14-16, 11:54 AM
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I would settle for nothing less than like for like or at least equal level at no charge, or we'd be going to small claims court.
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Old 11-14-16, 12:12 PM
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In short, yes you're being robbed. They should be required to pay you the depreciated value of your bike (that may or may not be $379). See what you can find on Craigslist and use that as a negotiating tool to get today's real value.
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Old 11-14-16, 12:19 PM
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It depends on what you want. You're entitled to fair value, or a comparable replacement.

Shop for a used Klein to establish the value, then speak to the manager. OTOH - it might be that fair value is less than $400, and if so, and that Trek is worth that much than you may opt for it, though IMO, you'd want a new $400 bike, not s component swap onto the frame of a bike worth that much.
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Old 11-14-16, 12:31 PM
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I certainly would not find that an acceptable solution. Perhaps the 820 is all that Trek has that would be remotely compatible, but then the solution would be to go with some non-Trek brand, or pay you the price of a similar quality replacement frame. Swapping an entry level hi-tensile framed Trek for a mid-level Klein (even one of the later mass-produced ones) is unacceptable.
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Old 11-14-16, 02:52 PM
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Old 11-14-16, 09:16 PM
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small claims court asap.
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Old 11-14-16, 09:58 PM
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Originally Posted by BikeLite View Post
small claims court asap.
I don't know the comparative values involved, but if he goes to court he'll get something close to "fair market value", which factors age and wear related depreciation. He doesn't get new replacement value.

Given the age of the bike that will be a significant knockdown. The best evidence of what the bike was worth is ads or offers for the same or a close match in the used bike market. Otherwise, the court may look at prices for comparably aged bikes that started at a similar price, to estimate how much bikes depreciate, then apply that reduction.

So, if he can negotiate something comparable or better, that's a sure deal vs. depending on a judge who might think that old bikes don't fetch more than a few dollars at yard sales.
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Old 11-15-16, 01:25 AM
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I'm not sure if court is the best way but I'd defiantly try to get a different frame.
Assumming it's a reputable shop they should know the difference between the level of frame. Doesn't matter if they offer you a 2016 820 frame. Imo they're off. They best start looking for a frame for you
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Old 11-15-16, 10:32 AM
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The OP''s bike is an almost 10byear old 26-inch aluminum hardtail that came with 9spd LX parts. Probably worth $300 to $500 depending on condition and if they upgraded any parts.

The shop can and should do better since they caused the problem, but money wise a $380 brand new bike isn't far off. If I were the OP I'd ask for a better frame, but truth is there aren't many options in the 26-inch hardtail range.
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Old 11-16-16, 08:13 AM
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Accidents happen and both parties need to meet in the middle and move on.
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Old 11-16-16, 12:43 PM
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Originally Posted by monsterkidz View Post
Accidents happen and both parties need to meet in the middle and move on.
Why meet in the middle? That is normally a solution used when both parties share some responsibility, but in this case, the OP left an intact bike and the shop damaged it entirely through their own actions.
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Old 11-16-16, 02:38 PM
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So the whole bike is worth $379 making the frame worth $100 ??

I'd do it but say throw in a new set or wheels!
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Old 11-16-16, 06:30 PM
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I'm not sure how accurate this is but bicycle blue book says your bike sold for $1,650 when new in 2007.
https://www.bicyclebluebook.com/sear...spx?id=3030413

In 2007 that was a lot of bike and the 820 frame is a joke offer IMO. I think a fair deal would be to use the original MRSP of the Klein and the shop should let you put that cost towards a new bike . Give them the dented bike, they can sell the components on ebay.
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Old 11-16-16, 06:57 PM
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One more thing, you are not required to take a replacement frame. You are entitled to be made whole which would mean cash and not merchandise.
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