Tern Frame Recall
#51
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To reply to a PM I was sent (which I can't reply to as I've got less than 50 posts) Believe me, that's what I've been trying to do (regarding posting this on the Tern forum). I do want people to know and be safe. I posted to the Tern forum right after my accident but I am still waiting for my post to be approved. I'm not hopeful it will be though. More searching the Internet around this problem seems to be coming up with other posts removed from the forum regarding frame failures.
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I emailed the dealer (Evans Cycles) and Tern the same day as (attempting to) post on their forum. So far only Evans have responded. Evans should warranty replace the frame*, but Tern also should be warned about the failure and investigate if this is another bad batch that needs a recall.
*I'd hope to get a refund, as I will never ride a Tern again, but I won't hold my breath. I couldn't in all good conscience sell a replaced frame either, if I don't trust it structurally why should anyone else? This is about getting any other dangerous bikes off the roads before more people get hurt, hence contacting Tern directly.
*I'd hope to get a refund, as I will never ride a Tern again, but I won't hold my breath. I couldn't in all good conscience sell a replaced frame either, if I don't trust it structurally why should anyone else? This is about getting any other dangerous bikes off the roads before more people get hurt, hence contacting Tern directly.
Last edited by Agar; 06-28-15 at 03:54 PM. Reason: clarification
#54
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Should I be worried about my TernJoeP24? Now I'm afraid to ride it.
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Well my distributor told me my Link P9 frame not affected last round of recall, but my confidence dived too much and I actually hardly ride it anymore since then...
But it could have been just my excuse for N+1
But it could have been just my excuse for N+1
#57
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I've hit the wall with this mess. I once objected to the Downtube owner being so hard on Tern, but I was wrong, he was right. Tern had a serious problem with their frames at inception, and clearly still doesn't know exactly how bad it is. Based on this I have no reason to believe they actually know why the frames failed, or if they've fixed the problem on 2015 bikes. No Terns for me.
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tern verge x10
given all the negative experiences on verge does this mean we would be unwise to purchase a second hand verge x10 2013 model??
FWIW, certain Verge and Eclipse models were recalled in the U.S.A. last year. See:
Stile Products Recalls Tern Folding Bicycles Due to Fall Hazard | CPSC.gov
I believe certain Verge and Eclipse models were also recalled in Europe last year. The recent (05/16/14) report of a Verge X10 frame failure in England appears to be an instance where the dealer failed to replace the frame of a Verge that was subject to the 2013 recall before selling the Verge X10 to a customer.
-HANK RYAN-
Norman, Oklahoma USA
Stile Products Recalls Tern Folding Bicycles Due to Fall Hazard | CPSC.gov
I believe certain Verge and Eclipse models were also recalled in Europe last year. The recent (05/16/14) report of a Verge X10 frame failure in England appears to be an instance where the dealer failed to replace the frame of a Verge that was subject to the 2013 recall before selling the Verge X10 to a customer.
-HANK RYAN-
Norman, Oklahoma USA
#59
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I've hit the wall with this mess. I once objected to the Downtube owner being so hard on Tern, but I was wrong, he was right. Tern had a serious problem with their frames at inception, and clearly still doesn't know exactly how bad it is. Based on this I have no reason to believe they actually know why the frames failed, or if they've fixed the problem on 2015 bikes. No Terns for me.
Thanks for the positive mention. My apologies for not responding sooner. I find this never ending issue upsetting, and I want to stay away from it.
Thanks,
Yan
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Designer of Downtube Folding Bike
Ph.D. Temple University ( Math )
Biked across the USA twice
Semi-active chess player ( two time Bahamas National Champion )
Sivananda ( Bahamas ) Trained Yoga instructor ( 2013 ) and ThetaHealer since 2013
Bicycle delivery worker for Jimmy John's. Delivering is the best workout I have ever had.
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Thanks,
Yan
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Ph.D. Temple University ( Math )
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Designer of Downtube Folding Bike
Ph.D. Temple University ( Math )
Biked across the USA twice
Semi-active chess player ( two time Bahamas National Champion )
Sivananda ( Bahamas ) Trained Yoga instructor ( 2013 ) and ThetaHealer since 2013
Bicycle delivery worker for Jimmy John's. Delivering is the best workout I have ever had.
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-HANK RYAN-
Norman, Oklahoma USA
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In the USA, it is in fact illegal for either a retailer or an individual to sell a product that is under active recall - obviously (or not on this list) once the item has been modified/repaired/inspected/replaced as per the manufacturer's 'fix', a product is no longer under recall.
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Agreed Hank!
IMHO, it would be unwise to purchase any product that has been the subject of a "recall" without first determining the status of the specific unit being considered. That said, in 2008, I purchased a Dahon Speed P8 whose handle post was the subject of a recall. Dahon replaced the handle post, and that bike served me well for over five years. When I sold the bike, I disclosed the "recall" and showed the purchaser the proof that the handle post had been replaced.
-HANK RYAN-
Norman, Oklahoma USA
-HANK RYAN-
Norman, Oklahoma USA
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Can you clarify? I don't understand.
Thanks,
Yan
Thanks,
Yan
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Ph.D. Temple University ( Math )
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Semi-active chess player ( two time Bahamas National Champion )
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Bicycle delivery worker for Jimmy John's. Delivering is the best workout I have ever had.
Designer of Downtube Folding Bike
Ph.D. Temple University ( Math )
Biked across the USA twice
Semi-active chess player ( two time Bahamas National Champion )
Sivananda ( Bahamas ) Trained Yoga instructor ( 2013 ) and ThetaHealer since 2013
Bicycle delivery worker for Jimmy John's. Delivering is the best workout I have ever had.
#66
Senior Member
Posted this on Tern forums:
I have a Tern Link P9 I purchased direct from Tern. It's an early model, with SN starting with A111132. Of course, the recall starts with A111133. This makes me concerned, because if it breaks I could lose my career (my job requires me to be fully able). I have confirmed with Tern (Dale) that my frame is not under recall. At least one other has reportedly had a frame break that was outside of the scope of the recall.
Last night, I took a close look at the weld/joint. I noticed a couple white lines about 3/8" long that perfectly contour the weld. They are along the right side of the frame. I'm not sure if that's an early sign of problems to come or something else.
Combined, this makes me hesitant to ride it, even though it rides well and fits me perfectly. It probably only has 300 miles on it, so it's got low miles given it's age.
On a side note, I did not register my Tern and did not receive notice of any recall. I bought it directly from Tern, so I didn't think it was necessary.
Here's a picture of one of the white lines that contour the weld:
I have a Tern Link P9 I purchased direct from Tern. It's an early model, with SN starting with A111132. Of course, the recall starts with A111133. This makes me concerned, because if it breaks I could lose my career (my job requires me to be fully able). I have confirmed with Tern (Dale) that my frame is not under recall. At least one other has reportedly had a frame break that was outside of the scope of the recall.
Last night, I took a close look at the weld/joint. I noticed a couple white lines about 3/8" long that perfectly contour the weld. They are along the right side of the frame. I'm not sure if that's an early sign of problems to come or something else.
Combined, this makes me hesitant to ride it, even though it rides well and fits me perfectly. It probably only has 300 miles on it, so it's got low miles given it's age.
On a side note, I did not register my Tern and did not receive notice of any recall. I bought it directly from Tern, so I didn't think it was necessary.
Here's a picture of one of the white lines that contour the weld:
#67
Part-time epistemologist
FWIW, I can hardly see anything in the photo. Maybe there is a real photographer here, but the flash is overwhelming so you might get a better shot during the day.
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#68
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Yes I know he picture isn't the greatest. And yes, the white line is difficult to see. It's also difficult to see with the naked eye. I had to use the light (it's actually not a flash) to get exactly the lighting that allows the camera to see the line.
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#70
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Kudos to Tern, their customer service, and standing behind their product!
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I would suggest not touching the area at all. Good intentions could eliminate some evidence of the fracture surface. Tern may want to look at the surfaces to find the Root Cause. It may be a bad weld but it could be due to another cause. Don't even push the surfaces back together, that can damage the fracture surfaces. The best thing you could do is cover them and avoid any other damage. This is for the benefit of other users.
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Yan, with the greatest respect, if you want 'to stay out of it' as a bike company owner, why keep commenting? Surely you would simply hold your own counsel? I know you may feel some concerns but isn't it best kept private in your position?
#73
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I responded to two other comments that were directed at me.....add this one and that makes three. I normally respond to comments.
I would respectfully disagree that I would be best keeping my thoughts private. I share my thoughts on a daily basis, I'm an acedemic.
Thanks,
Yan
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Designer of Downtube Folding Bike
Ph.D. Temple University ( Math )
Biked across the USA twice
Semi-active chess player ( two time Bahamas National Champion )
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Bicycle delivery worker for Jimmy John's. Delivering is the best workout I have ever had.
Designer of Downtube Folding Bike
Ph.D. Temple University ( Math )
Biked across the USA twice
Semi-active chess player ( two time Bahamas National Champion )
Sivananda ( Bahamas ) Trained Yoga instructor ( 2013 ) and ThetaHealer since 2013
Bicycle delivery worker for Jimmy John's. Delivering is the best workout I have ever had.
#74
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Not getting into this at all, its ridiculous at best.
However, here a tidbit which probably means more than some snide comments from a disgruntled Josh Hon ( Tern) acquaintance
I have a wonderful Lady at my side, I love her to pieces.
She rides a Tern
( me anyhow, but that doesn't count )
If I had any smitten of a doubt about Terns quality , she would ride a Dahon.
thor
However, here a tidbit which probably means more than some snide comments from a disgruntled Josh Hon ( Tern) acquaintance
I have a wonderful Lady at my side, I love her to pieces.
She rides a Tern
( me anyhow, but that doesn't count )
If I had any smitten of a doubt about Terns quality , she would ride a Dahon.
thor