Originally Posted by Cypress

Even warranty work was subject to labor fees, and not covered by the shop or manufacturer. Having worked for several shops, I can tell you that shop/manufacturer relationships have been soured over matters as little as $90. What happens is the manufacturer will balk on covering fees and tell the shop to pass it off on the customer (easy for them, as they don't deal with the customer). The customer will get blindsided by a huge bill for something they think should be covered, then the shop will be forced to cave into the customer and either eat the fees or lose future business. The manufacturer will throw the middle man under the bus and not give a hoot because they know they have a captive audience.