They sold the bikes with pedals
Hi everyone,
Thank you for the replies. I am aware that some bikes don’t come with pedals but I made sure this one would. The description says the bike would have the pedals installed. No pedals came in the box. The customer service said that it was their error and would ship the pedals in two days for me to fit. The website site said 100% assembled, and so did the customer service which didn’t know why it passed quality assurance without the pedals. The thing is we tried different ways but the right hand side threading wasn’t letting the pedal screw in. This of course caused some minor scratches on the arm. Should I refuse to pay for a return postage if they clearly send it not as described and malfunctioning?