Originally Posted by
mschwett
did they say it shipped with pedals installed? most bikes ship without pedals installed since it makes the box so much bigger. pedals are also very, very easy to install, especially on a new bike.
what kind of “malfunction” was there on the right arm? improperly threaded?
Hi yes, and the customer service confirmed it was their error and would send me new pedals. I had many bikes before which I myself installed the pedals but this particular one came without pedals and a malfunctioning right arm. The left hand side was installed in less than a min. The right one wouldn’t even fit at all and by forcing I believe there has been a scratch.