Originally Posted by
himespau
Great to hear their customer service is good. I plan on ordering a set or two of rims from them and want the Campagnolo-style brake pads that they say they have but don't have an easy way to mark that I want them. Will have to email. Did you get the upgraded brake track? Brakes grab ok (for carbon)?
I've got three sets of their wheels. Their customer service is always top notch. My last wheels (AR35s, Novatec hubs) took forever (ordered in May, arrived in August), but like everybody else, they've been having supply chain issues. I don't know if their situation has improved, but if it matters to you, you might check with them first to see what their current time-to-ship is for your particular build.
They are selling gravel bike frames now, also.
As to braking quality with rim brakes? I guess they're no worse then any other wheel without an alloy rim track. In other words, pretty terrible.