Originally Posted by
Arthur Peabody
I kept the tag, which promises a lifetime warranty, and the receipt. How do I invoke the warranty? It's not worth shipping anywhere.
Of course I fixed it. I thought that was obvious. All I had to do was rotate it 180°; the screw holes are unused. In addition I glued it. The point of my post was that they made this mistake in manufacture.
You can take it to your local shop that sold it or that sells Serfas or just reach out to them and they can probably guide you. We were a stocking dealer so we just reached out to the rep or maybe directly via email it has been a while but most companies have some way of reaching out and in the end they will direct you pretty well on what to do or just say hey we can handle that if no shops in the area. It is worth a shot and if nothing else you took a couple minutes to write an email or head down to the LBS and at the best you will have a new pump from them.
Good luck!