Originally Posted by
cb400bill
I worked in retail for various companies for about 40 years. At two of the companies that I worked at, they had a flagging system that would pop up if one of "those" customers tried to buy something. It took a lot to get to the point where you fired a customer.
We had that at the last car dealership I worked at, a system that flagged a customer and wouldn't allow a service order to be written. Being a new car dealer we had to have an air-tight case against the offending customer because they would call G.M. if we wouldn't help them.
They had to be pretty awful to get on the list.