Just want to say, to no one in particular, that I love my LBS. It's well run and everyone is friendly. They make appointments and tell you how long you will (and then might) have to wait to get it back, depending on parts. I tell them in advance what I think it's going to need, to give us both a heads up about the extent of the possible. When I get the bike back, it's always perfect, better than I can do myself, and I've been messing with building and tuning road bikes since 1963 - which makes perfect sense. It's volume, like any training, which also helps them know what part will best suit what use. They care, seems to be in their DNA. I've bad experiences with other, larger shops. Maybe they push their mechanics too hard.
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Results matter