Had trouble on my commuter bike twice and I've owned it since March 2020. Broke my chain when I was a mile from my car and the most recent trouble was about a month ago when I blew out my front tire while crossing a gravel road. Could not remove the tire to change out tube and my car was about 20-plus miles away. A couple stopped to help and it took the gentleman 10 minutes to change out my tube. Found out he was the owner of a LBS from the nearby county while chatting. I was so fortunate and thankful that day for his assistance. So far I have not visited his shop but plan on doing so in the future when I need work done on my bikes.