Originally Posted by Alvelo

The way I understand it, bikedescent shiped an inexpensive piece of junk, (the saddle, which was just one part of a bigger order) so that they could obtain some kind of delivery confirmation, which they submitted to the credit card company as proof that they "fulfilled the order". Evidently, the credit card company (Capital One) didn't care to make the effort to look into the extensive documentation I submitted with my complaint. They just checked a box somewhere that "proof had been submitted". At that point I was disgusted with everything and closed my credit card account. I guess Capital One is more concerned about collecting it's 3% fee from sales (fraudulent or not) than they were about doing the right thing. They are just as as bad as bikedescent, but this forum is about cycling, not credit card companies...