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Old 05-06-21, 09:50 AM
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gravelED
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Giant Warranty issue on brand new bike

Short story: Brand new 2021 Giant Revolt has spun bottle cage rivnut, Giant warranty is offering $30 labor credit to LBS to repair or possibly the option of a 2020 frameset replacement (no choice in color option).

Long story: I picked up a 2021 Giant Revolt Advanced 2 last week that I had ordered last year (I think I ordered it in August 2020). What I liked about this bike when I ordered it was the drivetrain spec'd (GRX 2x), the frame color (Desert Sage) and the price ($2600). I was so stoked when I got the bike home, I quickly removed and replaced the wheels (super heavy, but I knew that) and handlebars with my own (Specialized Hover Flare), installed my XT pedals, degreased and waxed the chain, got the fit dialed in then went to install my bottle cages only to have one of the bolts spin (rivnut spun in frame) Craaapppp!!!! Took it back to LBS and they immediately submitted a warranty claim. Five days later, Giant came back with two options. 1. $30 for labor to drill out and install new rivnut or 2. Possibly replace the frame with a 2020 frameset (not sure what color option). LBS is really good and isn't happy with either option went back to Giant to explore other options.

I'm not really happy with either option. What would you do?

FWIW, I also reached out to a local carbon bike frame repair specialist and they quoted me $100 to repair. They said the rivnut replacement is super easy, the issue is with drilling out the bolt, that requires skill and proper tools.

At this point, I'm tempted to just go with option 3 and have the repair done on my own dime by this repair specialist. (not comfortable with the LBS doing it), but feel that Giant hasn't really done much. Shouldn't they offer a brand new replacement bike or a brand new frameset as a replacement, not a 2020 model?

Last edited by gravelED; 05-06-21 at 10:03 AM.
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