Originally Posted by
indyfabz
And wait how long for another new competitively-priced bike in the size and color I want? (You do realize there are bike shortages, right?) We're talking $100 tops, and possibly only $70. If I wanted to have the frame specialist do the work rather than the LBS I would propose to Giant that it provide me with a $30 general labor credit at the LBS, fork out the $100 to have the specialist do the work and enjoy the bike I had waited so long for. IMO, something like this is not worth making a federal case over, especially in these times.
Bike shortage or not it's a manufactures defect and we're not talking about about a $200 Walmart bike. This guy already paid $2600 and he shouldn't have to pay out of pocket to fix THIER mistake. Giant should at the very least have a certified carbon fiber repair shop fix this for him. A used frame or $30 bucks doesn't cut it. Lets say the LBS drills and taps a new hole but this results in the frame failing down the road. If he's having this much trouble now do you think they are going to help him 6 months later? I know how corporations work it will be "Sorry but we believe you abused the frame". "You didn't have a certified carbon fiber facility repair this and we can't warranty it".