Originally Posted by
JoeTBM
Yes chat sessions, getting help on a dispute usually is not too bad but trying to get them to understand that your organization is sales tax-exempt seems to be near impossible. I have even submitted back to them their form along with our Florida exempt certificate. I don't get why this is so hard for them.
I just spent over 1 hour on the latest chat session with them, they promised all they have to do is review my documents (again) and they will get back to me. This will be my last time doing this because if they can't get it right this time I am done with them. It just not worth the time and effort.
Edited to add >>>> And a waste of our money as we have paid about $150 to them so far this year (2022) in sales tax.