Thread: Rouvy
View Single Post
Old 01-10-21, 10:44 AM
  #17  
elfrances
Newbie
 
Join Date: Jan 2021
Posts: 2
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Problem with Rouvy's Virtual Route Editor app

I'm new to Rouvy, still in the free trial period. One of the things I like about Rouvy is the ability to create a virtual route with your own video and associated gps track, so that you can re-ride a route as many times as you want. But the latest version 3.6.6690 seems to have a serious bug. When I try to import the FIT for the activity from my Garmin Edge 520 Plus, the app throws an "unhandled exception" error stating the data format is not supported. However, the import dialog explicitly states that FIT files are indeed supported. I have tried to contact Rouvy's customer support for several days now, but haven't heard back from anyone yet.

Is anyone else having this issue?

Thanks!
elfrances is offline