Originally Posted by
Andrew R Stewart
I think your assumptions about parts' availability is not what might be happening. Frame builders have various demands on them from more than just their customers. I wonder if other demands took over for a while.
This is probably the case but it would have been nice to know what was going on.
Originally Posted by
Andrew R Stewart
I'll also add that I have known of some builders that would drop the customer if they pestered them too much and others who just do a poor job at communication beyond the amount needed to get the design down.
I don't think that I would consider an email (or two) every month or two to fall into the category of "pestering"
Originally Posted by
Andrew R Stewart
I guess that having been on the other side of the shop counter and have had customers state their expectations when some of the situation is beyond my control, I have some empathy for the builder here. Andy
I appreciate your perspective but not communicating project status to customer is not a great way to do business IMHO.